- Organisation KPI
- Agriculture
- Farming
- Irrigation & Drainage
- Productivity & Efficiency
- # of crop development programs
- # of demonstration plots
- # of hybrid varieties planted
- # of permits / licenses on hand
- # of total area of land cultivated
- # of total land irrigated
- % increase in production
- % of crop extension projects completed satisfactory
- % of weather impact on production
- Total volume of production potential
- Standards & Compliance
- Banking & Investment
- Banking
- # of brokered deposits
- # of changes in loan classifications
- # of early pay-off loans
- # of past due loans
- % of subprime mortgages
- % operating self-sufficiency
- Interest expense/average assets
- Net income
- Net short term liabilities to assets
- Non interest-bearing cash and due from banks
- Non-interest expense as % of average assets
- Non-interest income as % of average assets
- Noncurrent loans & leases to gross loans and lease
- Total deposits
- Investment
- # of new investment proposals
- # of venture capital deals
- Annual equivalent rate
- Average size of venture capital deal
- Average total return to investors
- Management fees as % of fund size
- Market value of fund
- Net present value (NPV)
- Return on capital
- Short term assets to short term liabilities
- Total invested venture capital
- Un-invested funds
- Banking
- Communication & PR
- Compliance
- Construction
- Client Satisfaction
- Improve Efficiency
- Project Build
- # built area
- # of appliances
- # of contingency plans
- # of drawings & specifications
- # of fireplace/stove/insert
- # of flat concrete/aprons/patios/sidewalks
- % of excavation/backfill/grade done
- % of weatherization/fire stuffing/insulation completed
- Paint interior/wall coverings
- Receivables turnover
- Space of landscaping needed
- Total receivables
- Total space of paint/stain exterior
- Project Costs
- Quality Monitoring
- # building performance index
- # of construction drawing and specification review
- # of forensic defect evaluation
- # of on-site inspections/Standard of care
- # of remediation and repair recommendations
- # of remediation of defects after handing over
- # of root cause analysis done
- % daylight factor
- % of defects entered in the handing-over protocol
- Average time to rectify defects in maintenance period
- Consulting Services
- Contracting
- Administration
- Monitor Implementation
- Organization & Management
- Procurement
- # of units of stock to offer a reliable service
- % of cost breakdown given when requested
- % of delivery to made within the agreed time
- % of quantity supplied matches the quantity ordered
- % of supporting documentation received within x days
- % of time in line with agreed SLA turnaround
- Current lead time compares favorably with previous lead time
- Total volume of offers discounts
- Service Quality
- # of days average notice before delays
- # of planned “downtime” of the system required
- # of unplanned “downtime” of the system required
- % of product is user-friendly when in use
- % of product/service meet the agreed, documented standards
- % of product/service to have been reliable /durable
- % of resource dedicated to monitoring contractor performance
- % of timely attendance on site in response to initial fault report
- Subcontractor Performance
- Customer Service
- Call Centre
- # average call handling time
- # average speed of answer
- # of call transfers
- # of complaints received
- # of contacts per agent
- # of one call resolutions
- % agent utilization
- % answer accuracy
- % customer calls answered in the first minute
- % lead conversion rate
- % of all calls abandoned
- % of customers that are satisfied
- % of failure to pass caller data
- % of first call resolution
- Customer Satisfaction
- # of customer complaints
- # of customers lost
- % customer invoice accuracy rate
- % customer responsiveness
- % customer retention
- % customer satisfaction
- % of customer orders delivered on time
- % of product damage
- % of product returns
- % of visitor postcode data available
- Average time spent on customer relations
- Average waiting time for check out
- Customer-loyalty index
- Mail Centre
- Mail Service Quality
- Marketing & Sales
- Stakeholder Satisfaction
- Walk-In Service
- # of total visitors entering the office
- # of visitors who are serviced at agent stations
- % of answer accuracy
- % of customers use self-service computers
- % of first visit resolution
- % of visitors receiving agent service to total visitors
- Average cost per service
- Average time to transaction complete
- Average wait time in person
- Call Centre
- Education
- Administration
- # of institutional research
- % users’ perceptions of quality of service
- Average admissions application response timing
- Average printing services reduction of pre-press time
- Average time for printing services bulk mail
- Average time for registrar’s office grade posting
- Registrar’s office clearing transcript average time
- Assessment
- # of assessment plan
- # of development programs offered to students
- # of external program review
- # of library usage by teachers and principals
- # of teachers results-oriented cycles of inquiry
- # of writing and mathematics assessments developed
- % increase in applications of scholarships
- % of student diversity
- % of student satisfaction
- Career Services
- # of employer surveyed
- # of employers recruiting interns
- % employer evaluation of students
- % of career interest testing
- % of graduates employed in their field of study
- % of participation in career days
- % of students counseled
- % of students entering employment
- Average graduate starting salary
- Completion rates for graduate survey
- Graduate placement rate
- Disability Services
- Engagement & Partnership
- Enrolment
- # of new student recruitment
- # of student headcount by college of attendance
- # of student transfers
- % of growth in student enrolments
- % of part time students
- % of students are disabled
- % of students recruited from local high-schools
- % of students recruited from outside the country
- % student acceptance rate
- Ratio of first-preference applicants
- Facilities & Equipment
- # of accessible computer terminals per student
- # of facilities services work order response
- % addition of new equipment and services
- % of buildings in poor condition
- % of time that network servers were kept online
- % satisfaction with cleanliness and comfort
- Amount spent on facilities investment
- Annual expenditure on IT as a % of # of students
- Internet bandwidth per user
- Total expenditure on repairs and maintenance
- Faculty & Staff
- # of books published
- # of conferences/presentations given
- # of full time professors
- # of minorities faculty or staff employment
- # of research projects completed
- # of work cover claims
- % of academic staff with a doctorate
- % of faculty engaged in research
- % of faculty holding teaching diplomas
- % of participation in ICT training
- % participation in staff development
- Average international years of staff experience
- Student-faculty ratio
- Financial
- % discount on tuition fees
- % of budget devoted to instruction and instructional services
- % of university revenue available for strategic initiatives
- Amount given by alumni
- Amount spend on student services
- Average cost of course
- Average expenses for students/learners
- Average full time professor annual salary
- Net revenue of students/learners
- Total earned income
- Total equipment and technology expenses
- Total private contributions to university
- Financial Aid
- International Learning
- Library
- # of book titles held in the library as a % of # of students
- # of children attending educational sessions
- # of items acquired
- # of newspaper issues
- # of pages of digitized material viewed over the web
- # of searches of the Library’s online catalogue
- # of visitors to the library’s ‘learning’ website
- # of visits to reading rooms
- % if reading rooms availability within 15 minutes
- % of material delivered electronically
- % of material held onsite
- Borrowers as a % of the resident population
- Monograph lending fulfillment rate
- Participation
- Public Relations
- Quality Assurance
- Registrar
- Research
- # of research active academic staff
- # of research competitive grants
- # of research higher degree completions
- # of total operating funds spent on research
- % academic staff with a Doctorate
- % higher degree research load
- % of funding for research
- % of staff deemed to be research active
- Total research income
- Value of research grants
- Retention
- Student Achievement
- Student Body
- # of active graduate students
- # of merit scholars of freshman class
- # of students who participate in orientation program
- % international students
- % of student satisfied
- Average high-school rank of freshman class
- Male / female student ratio
- Ratio of # of graduate to undergraduate students
- Student / staff ratio
- Student / teacher ratio
- Student Learning
- # of new graduate programs
- # of persons served through continuing education
- # of special recognition/honors received by students
- # of student surveying and exit interviews
- # of students participation in using learning portal
- % drop-out rate
- % of absent students per class
- % of courses that are web-based or web enhanced
- % of employers satisfied with quality of graduates
- % of expelled students
- % of parents satisfied with education programs and services
- % of programs with assessment plans
- % of students engaged in research
- % of students master 90% of course competencies
- % of undergraduate classes with <20 students
- Average class size
- Average GPA
- Early graduation rate
- Student Support
- # of students receiving counseling services
- % extracurricular activities
- % of alumni rating of services and programs
- % of creating campus climate that supports retention
- % of student satisfaction with co-curriculum
- % of web enhanced service delivery
- % student connectedness to campus
- % students per computer
- Average professional fee rate of staff
- Ratio of students to administrative staff
- Administration
- Energy Supply
- Direct Energy
- Distribution
- Amount of supplied water
- Commercial power sales as % of total sales
- Connection density per km network
- Connection density per service area
- Industrial power sales as % of total sales
- Network overhead %
- Own power generation as % of total power
- Residential power sales as % of total sales
- Total amount of radioactive waste
- Energy Generation
- Exploration & Production
- Gas & Power
- Social Programs
- Engineering
- Cost Reduction
- Customer Satisfaction
- Design Cost
- Design Quality
- # of days for the release cycle
- # of days late to pre-analysis
- # of misused shipments of prototypes
- # of off-specifications accepted
- # of restarts of evaluations and tests
- # of times a print is changed
- % of error-free designs
- % of prints released on schedule
- % of repeat problems corrected
- % of requests for engineering
- % of special quotations that are successful
- % product meets customer expectations
- Average time to correct a problem
- Forklift Business
- Maintenance
- # of hours lost due to equipment downtime
- # of hours used on scheduled maintenance
- # of repeat call hours for the same problem
- # of unscheduled maintenance calls
- % of equipment maintained on schedule
- % of equipment overdue for calibration
- % of warranty parts dispatch within 48 Hours
- % rework due to calibration errors
- % scrap due to calibration errors
- Average maintenance cost/equipment cost
- Average parts delivery period - current
- Materials Handling
- Project Engineering
- # of changes to layout
- # of industrial design completions past due
- % of engineering action requests accepted
- % of error in purchase requests
- % of error in time estimates
- % of on-time delivery of finished goods
- % of production capacity
- % of projects executed within approved budget
- % of projects executed within scheduled time
- % of total floor space devoted to storage
- Suppliers Partnership
- Waste Heat Engine
- Financial
- Accounting
- Accounting Control
- Accounts Payable
- # days of purchases in accounts payable
- # of days payable
- # of invoices outstanding
- # of unsettled - unpaid invoices
- % of bad debts against invoiced revenue
- % of electronic invoices
- % of invoices disputed
- % of low value invoices
- % of overdue invoices
- % of payable invoices without purchase order
- % of payment made within time limit
- % reduction of payroll errors
- Expenses claims processed per staff
- Invoicing processing costs
- Monetary value of invoices outstanding
- Accounts Receivable
- Budgeting
- # of budget deviations
- # of days taken to close the budget
- # of years with a balanced budget
- % accuracy of periodic financial reports
- % of budget cuts achieved
- % of budgeting deviation of planned budget
- % of budgeting forecast accuracy of budget
- Time by which budget closed before the year end
- Total managed expenditure (TME)
- Expense Reimbursement
- % of expense report exception line items
- % of expenses violating corporate policy
- % of travel and entertainment expenses on expense claims
- Average # of expense claims per employee or FTE
- Average value of expense claims
- Cycle time in days to approve and schedule reimbursement
- Expenses claims processed per FTE
- Financial Costs
- Financial Management
- Financial Performance
- Financial Ratios
- Financial Reporting
- Governance & Compliance
- # of audit finding closing more than two weeks
- # of certifications held by a proposed newcomer
- # of errors found by outside auditors
- # of errors in financial reports
- # of manual payroll payments
- # of minor finding on ISO 9001 Internal Audit
- # of overdue invoices
- # of payroll errors per month
- # of record errors per employee
- % error in budget predictions
- % of error-free vouchers
- % of errors in checks
- % of errors in expense accounts detected by auditors
- % of errors in travel advance records
- % of expense report exception line items
- % of strategic objectives achieved within a given period
- % of un-assessed identified risks
- Health & Safety Costs
- HR Costs
- HR related operating cost
- HR related total operating expenditure
- HR total labor cost by total headcount
- Overtime headcount factor (for total employees)
- Overtime labor cost ratio
- Total direct labor costs
- Total HR revenue by total headcount
- Total indirect labor cost
- Total overtime cost
- Total pensions and retirement benefits
- Total wages and salaries
- Legal Cost
- Payroll
- % of errors in payroll
- % of manual payroll payments
- % of untimely payroll payments
- Cost of payroll process as % of total payroll cost
- Cost per payslip issued
- Cycle time (in days) to process the payroll
- Cycle time to resolve payroll errors
- Payment errors as % of total payroll disbursement
- Systems cost of payroll process as a % of total payroll cost
- Timeliness in submission of statutory returns
- Procurement & Supplier
- Revenues & Profits
- # breakeven point (BEP)
- # working capital turnover
- % gross profit margin
- % net profit margin
- % return on equity (ROE)
- % return on net assets (RONA)
- % return on security investment (ROSI)
- % return on total assets (ROTA)
- % sustainable growth rate (SGR)
- Book value per share (BVPS)
- Earnings before % taxes, depreciation, amortization (EBITDA)
- Earnings per share (EPS)
- EBIT (Earnings Before Interest and Taxes)
- Economic value added (EVA ™)
- Net income after taxes (NIAT)
- Return on capital employed (ROCE)
- Savings
- Shareholders & Creditors
- Taxes
- Health & Safety
- Employee Safety
- # of carbon monoxide incidents
- # of cases of work hours violations
- # of health care staff/thousands of employees
- # of major injuries
- # of major/ serious accidents
- # of safety accidents per 100,000 hours worked
- # of staff who got medical treatments
- # of total fatalities
- Total accidents/100,000 hours worked
- Total health expenditure/employee
- Environment
- # of environment violations
- # of spills of liquid and accidental releases of substances
- % and total volume of water recycled and reused
- % of materials used that are recycled input materials
- % of natural light within buildings
- % of spending on environment-friendly suppliers
- % of suppliers that affirmed business code of conduct
- Amount of petrol and diesel used by fleet
- Size of identified contaminated land sites
- Water treatment expenditure/total treated water
- Ergonomics
- HSE Costing
- # of lost days
- # of lost time injury cases
- # of medical injury cases
- % of warranty work costs recovered through claims
- % reduce cost of safety management
- % reductions in costs and safety improvement
- Cost per HSE employee
- Cost savings
- HSE current expenditure/operating costs
- HSE expenditure/productions
- HSE expenditure/revenues
- HSE prevention costs within the month
- HSE Representatives
- Policies & Compliance
- # of completed relevant policies & procedures
- # of safety inspections for month
- # of safety violations by department
- # of security violations per audit
- # of solved safety non-conformances for the month
- # of violations committed
- % of audits conducted on schedule
- % of managers trained in accident investigation
- % of noise level control
- % of safety adherence to compliance
- NOx emissions/processed crude oil
- SO2 emissions/processed crude oil
- Productivity & Performance
- # of health management programs
- # of measures of safety performance
- # of non-conformance per year / quarter
- # of reportable accidents year
- % of clearance errors
- % of operating times with free accidents
- % of participation in safety teams
- % of safety equipment checked per schedule
- % of security violations
- % of sensitive parts located
- Lost-time injuries/1,000 hours worked
- Safety Awareness
- # of attendance to HSE courses/employee
- # of circulars & Reports Distributed
- # of health and safety reports produced
- # of issued HSE news letter
- # of safety certifications given
- % effectiveness of communication methods
- % effectiveness of safety training plan
- % of staff with adequate occupational HSE training
- HSE training hours/employee
- Total HSE training offered
- Safety Improvement
- # of corrective actions within work group
- # of executed safety plans
- # of hazards identified
- # of incidents with actions taken
- # of initiatives for safety projects generated
- # of new guidelines implemented
- # of occupational accidents
- # of occupational illnesses
- # of risks mitigated
- # of safety suggestions
- % of assessment of health hazards
- % of emergency response covered
- % of maintained equipments safety
- Average time to get safety clearance
- Total preventive occupational safety cost
- Social Responsibility
- Employee Safety
- Healthcare
- Bed Utilization
- # of bed days lost
- # of hospital beds capacity
- % accuracy of discharge predictions
- % alternate level of care days (ALC)
- % bed occupancy rate
- % days over/under expected length of stay
- % of available critical and telemetry hospital beds
- % of available hospital beds
- % of day-case basket performance
- % of delayed transfers of care
- % of emergency patients (not) hospitalized
- % of stand-alone hospital beds
- % of time that hospital beds remains occupied
- Average length of stay
- Clinic Appointment
- # of clinic visits
- # of referrals
- # of social service referrals
- % medical clinics finishing on time
- % medical clinics starting on time
- % of clinic access (within x weeks)
- % of no-shows at appointments
- % of no-shows at follow-up appointments
- % of no-shows at intake appointments
- % of overall clinic utilization
- % of referrals from other hospitals
- Average clinic visit duration
- Follow-up visits per FTE physician
- Patient discharge rate
- Clinical Trials
- Community Health
- # of drug misusers in treatment, year to date
- # of early intervention in pychosis services
- # of immunizations given
- # of individuals receiving hearing referrals
- # of individuals receiving medical referrals
- # of smoking quitters per 100,000 population
- % children with BMI recorded in reception
- % increase in drug misusers sustained in treatment
- % infants with breastfeeding
- % integration of older people
- % of infants breastfed at 6-8 weeks
- Teenage conception rates per 1,000 females
- Dental Care
- Facility Management
- # of implemented quality of service standards
- # of public safety violations
- # of service and repairs done / year
- # of unplanned initiatives
- % adherence to compliance
- % efficiency of equipment in facilities
- % of occupant concerns addressed
- % of planned developments on schedule
- Building occupancy requirements
- Financial Management
- Health Awareness
- # of adults participating
- # of clients in tutoring services
- # of educational activities
- # of group educational presentations
- # of individual educational presentations
- # of participants
- # of patients educated about clinical trials
- # of people educated on breast cancer
- # participating in health training classes
- Health training graduation rate
- Health Insurance
- Healthcare Access
- # of maximum center's capacity level
- # of patients benefiting from patient assistance programs
- % access to primary care - GP
- % access to primary care - PCP
- % access to primary dental services
- % increase of extended opening hours of GP practices
- % of patient reported measure of primary care access
- % who have access to appropriate services
- FTE registered nurses per physician
- New patients per full-time-equivalent (FTE) physician
- Heart Attack
- % of higher risk TIA cases who are treated within 24 hours
- % of patients "expired"
- % of heart attack patients given Aspirin at arrival
- % of heart attack patients given Aspirin at discharge
- % of heart attack patients given Beta Blocker at arrival
- % of heart attack patients given Beta Blocker at discharge
- Heart attack mortality rate
- Heart Failure
- Hospital Management
- # of commissioner national measures
- # of crisis resolution/home treatment services
- # of emergency bed days
- # of hospital-acquired infections
- # of incidence of clostridium difficile
- # of national health indicators
- % admitted pathway data completeness
- % follow up DNAs adult
- % Ist attendance DNAs adult
- % non admitted pathway data completeness
- % of good experience of patients
- % of infection reduction in MRSA & other infections
- % of TIA patients treated within 24 hours
- % readmissions <28 days
- Average audiology waiting times
- Maintenance Efficiency
- Maternal/Child Health
- # of Immunizations up-to-date
- # of fathers involved in parenting classes
- # of normal birth weight
- # of normal term pregnancy
- # of normal weight gain
- # of parenting class graduates
- # of pediatric well care up-to-date
- # of prenatal patients
- # of well woman well care up-to-date
- # of women seen by M.D. during pregnancy
- Mental Health
- # of children and adult getting mental health service
- # of clients referred for mental health
- # of individuals receiving mental health education
- # of mental health screenings conducted
- # of patients per month
- # of patients reporting employment after receiving services
- # of visits per month
- Suicide rate among mental health patients
- Nurse Performance
- # of cancelled operations due to staffing
- % appointment centre calls answered within 5 minutes
- % appropriate return to work dates
- % attendance on time
- % cancelled operations breaching the 28 day rule
- % complaints responded to within 25 days
- % discharge summaries sent within 48 hours
- % nurse availability
- % of nurses fully compliant and assured against standards
- % of ward audit cleanliness results
- % punctuality and shift adherence
- Average call handle time
- Average work time
- Patient Services
- # of complete impact assessments
- # of home visits
- # of infections
- # of issues received in question
- # of patient follow-ups
- # of self reported bad experience of patients
- # of staff survey measures of job satisfaction
- % of acute readmissions
- % of patients leaving against medical advise
- % of patients re-admitted after discharge
- Average case load per physician FTE
- Pneumonia
- Preparedness & Response
- # of major regulatory approvals received
- # of patient isolation and cohering
- % access to a GP within 2 working days
- % ambulance distance from target
- % cancer referral to treatment < 62 days (urgent refs)
- % category A ambulance calls within 19 minutes
- % of cancer 2 week wait (urgent refs seen in 2 wks)
- % of first attendances in emergency room
- % of follow-up attendances in emergency room
- % of Thrombolysis 60 minute call to needle time
- % of two week wait for rapid access chest pain clinics
- Prescription Assistance
- # of clients receiving prescriptions
- # of prescription received
- # of prescriptions
- # of prescriptions applied for
- % of new prescriptions outside regular appointments
- % of prescriptions not collected by patients
- % of prescriptions that need unexpected repeat
- % of repeat prescriptions outside regular appointments
- Average # of prescriptions per patient
- Total prescription value received
- Regulations & Policies
- Screening & Diagnosis
- # hearing screenings
- # of breast cancers detected
- # of cases for Diabetes
- # of cases for High Blood Pressure
- # of cases for STDs
- # of cases for Substance Abuse
- # of cases for Wound Care
- # of clinical breast exams provided
- # of HIV screenings
- # of patients receiving diagnostic services
- # of ultrasounds provided
- # of vision screenings
- % of invalid diagnosis codes
- % of nosocomial infection
- Surgical Care
- Treatment Services
- # of cancers one month diagnosis to treatment
- # of drug users recorded as being in treatment
- # of patients receiving chemotherapy
- # of patients receiving radiation therapy
- # of patients undergoing a lumpectomy
- # of patients undergoing a mastectomy
- % of cancers two week wait
- Average cost per patient for treatment services
- Treatment Support
- # of counseling sessions provided
- # of families receiving bereavement support
- # of in-home health service visits provided
- # of meals provided
- # of patients assisted with transportation needs
- # of patients participating in a support group
- # of patients receiving assistance with co-pays
- # of patients receiving nutrition counseling
- # of patients served by an exercise program
- Waiting Time
- # of inpatients waiting over 26 weeks
- # of outpatients waiting over 13 weeks
- # of patients waiting > 6 weeks for 15 key diagnostic tests
- % of inpatients waiting longer than the 26 week standard
- % of outpatients waiting longer than the 13 week standard
- Average waiting time for new patient to be admitted
- Average waiting time for rapid access chest pain clinics
- Average waiting time to follow up appointment
- Average waiting time to new patient appointment
- Average waiting time to treatment appointment
- Bed Utilization
- Hospitality
- Hotel
- # complaints received
- % hotel occupancy
- % internet bookings
- % of cancelled reservation requests
- % of hotel beds occupied
- % of non-room revenue
- % of reservation requests cancelled with penalty
- % of rooms with maintenance issues
- Average cleaning costs per room
- Average daily rate
- Average length of stay of guests
- Average revenue per available room
- Restaurant
- Hotel
- Human Resources
- Absenteeism
- # hours lost to absenteeism
- # of grievances per month
- % of absenteeism
- % of days that employees are absent from work
- % of employees on long-term sickness leave
- % of employees that are too late at work
- % of time cards that have errors on them
- % of total hours lost to absenteeism
- Absence cost per FTE
- Absenteeism rate due to health issues
- Average # of sick days (in hours) per employee
- Level of outstanding annual leave liability
- Compensation
- # of share incentive plan
- % entry level wage to local minimum wage
- % of complaints about salary
- % of eligible employees purchased shares
- % of share bought by employees
- % of total performance related pay
- % workforce on individual employment contracts
- Average compensation per employee
- Average employee salary
- Average income per employee by position
- Cost rate of medical insurance
- Cost rate of social insurance
- Diversity & Inclusion
- # of discrimination complaints received
- # of minority in senior management
- # of physical harassment complaints received
- # of sexual harassment complaints received
- # of women in management positions
- # of workforce who are visible minorities
- % gender ratio
- % of staff who are disabled
- % of women in total workforce
- Average age range of employees
- Employee Headcount
- # headcount
- # of employees aged over 55
- # of FTEs in HR
- # of full time employees
- # of part time employees
- % ratio of salaried staff to waged staff
- % ratio of surplus staff to required staff
- Average length of service (current employees)
- Average length of service (terminating employees)
- Management-to-staff ratio
- Ratio of direct to indirect employees
- Employee Relations
- # hours volunteered by employees
- # of active working from home agreements
- # of company-wide meetings
- # of internal communications campaigns
- # of unfair dismissal claims
- % of active flexible work agreements
- % of managers active in community activities
- % of staff involved in company sponsored activities
- % operating income dedicated to social contribution
- Employee Safety
- # accidents per 100,000 hours worked
- # lost time due to accidents per 100,000 hours worked
- # of accidents
- # of health promotion
- # of industrial accidents man days lost
- # of initiatives for safety projects generated by site champions
- % fatal accidents
- % hospitalization leave factor
- % of days with Zero doctors cases and lost time incidents
- % of employees participating in voluntary health screening
- % of employees trained in first aid
- Employee Satisfaction
- % average satisfaction
- % average satisfaction by each department
- % average satisfaction by field
- % average satisfaction by new employee
- % employees to have a loyalty to company
- % of day lighting in building
- % of employees are in same job/function for 3+ years
- % of participation levels in improvement activities
- % staff satisfaction in workplace facility
- Employee Scheduling
- Employee Turnover
- % of early retirements
- % of employee leaving less more than 10 years
- % of employee leaving less than one year
- % of staff turnover (fluctuation)
- % of total workforce terminating
- % personnel turnover
- % turnover in admin. Staff
- % turnover in tech. Staff
- Average age of employees that retire
- Employee retention
- Involuntary termination rate
- Resignation rate with 2 weeks notice
- Exit Interview
- # of employees who would recommend company
- # of employees who would seek re-employment with company
- % satisfaction with conditions/physical work environment
- % satisfaction with job
- % satisfaction with opportunities for development
- % satisfaction with participation and recognition
- % satisfaction with personal relations
- % satisfaction with wages/salary/benefits
- HR Budget
- % of salaries and wages
- Average cost of recruitment per staff
- Average cost of recruitment per year
- Average cost rate of social insurance
- Average overtime cost per headcount
- Average paid time off
- Average training cost per employee
- Cost of office space per employee
- Health safety cost per year
- HR cost as % of total workforce (FTEs)
- Prospect identification cost
- Total cost of audio visual equipment rental
- Total cost of training per year
- Total employees’ remuneration as % of sales
- HR Department
- HR Process
- HR Ratio
- Leadership Skills
- # of best practice leadership recommendation to CEO
- # of business excellence champions/leaders
- # of leadership development workshops conducted
- # of management evaluation of management courses
- # of monthly once 1-on-1 coaching for GM/Director
- % of knowledge shared between / within teams
- Leadership effectiveness index
- Medical Leave
- # of lost time days
- # of lost time injuries
- # sickness absence days per FTE
- % decrease in sick time used
- % of employees on short-term sickness leave
- % of lost time claims to total claims
- % staff in team with excess sick leave
- Average duration rate of lost time injuries
- Average expense cost per lost time claim
- Average medical cost per lost time claim
- Average sickness period of employees
- Performance Appraisals
- # of staff appraisals held
- # of suggested improvements per employee
- % high performing employees
- % low performing employees
- % of employee output that is measured
- % of individual training plans completed
- % of peer reviews
- % of personal goal achievement
- % of staff given feedback on performance on time
- % of staff having appraisal in last 12 months
- % performance appraisals completed on time
- % staff appraised by end of January
- Productivity & Utilization
- # of customer complaints (employee related)
- # of quality circles
- % decrease in production time
- % of man days lost (in FTE) due stoppage of work
- % of man days lost (in FTE) due to strike
- % of meetings less than 30 minutes long
- % of overdue work items
- Average overdue time of work items
- Labor utilization rate
- Profit per employee
- Quality reject rate (employee error)
- Sales per employee
- Suggestions implemented
- Suggestions received
- Unit production per FTEs
- Recruiting
- # of adjustments of manpower plan (MPP)
- # of days to fill an employment request
- # of job vacancies for (previously) filled positions
- # of open requisitions to current staff
- % applicants / appointees referred by current employees
- % internally submitted CVs
- % job offer acceptance rate
- % new hires achieving 12 months service
- % of hires from “top-10″ targeted schools
- % of vacancies filled internally
- Average days of vacancy duration
- Internal promotion rate
- New employee satisfaction rate with recruiting quality
- New hire satisfaction rate with recruiting process
- Total costs for advertising
- Total costs for agency
- Redeployment & Retirement
- % of employees taking ill health retirement
- Average performance scores of departing employees
- Average staff retirement cost
- Cost of replacing a key worker vs. re-deploying
- Cost of replacing a key worker vs. re-training
- Cost of replacing a key worker vs. retaining
- Performance scores of departing versus existing employees
- Regulation Compliance
- Rewards & Recognition
- # of days to answer suggestions
- # of service stations recognized
- # of suggestions resubmitted and approved
- # recognition events and awards to staff
- % internal promotion rate
- % of employees active in improvement teams
- % of employees who have received recognition
- % of professional employees active in professional societies
- % of sales managers recognized
- % of staff recognized
- Succession Planning
- % accession rate
- % of employees cross-trained
- % of employees nearing retirement age
- % of employees promoted to better jobs
- % of identified successor for various positions
- % of internal appointments above certain level
- % of promotions and management changes publicized
- % time (career) within company vs. time in other companies
- Average lead time to promotion
- Average length of service of staff appointed above level
- Average time employees are in the same job or function
- Telecommuting
- % active flexible work agreements
- % active working from home agreements
- % of employee satisfaction with teleworking/telecommuting
- Average # of days of telecommuting per FTE
- Average estimated cost savings of telecommuting
- Satisfaction of managers of telecommuting employees
- Total cost savings by having employees telecommute
- Training & Development
- # of courses offered
- # of cross-training sessions
- # of employees gone through training
- # total hours employees spend in mentoring
- # training hours per employee
- % of e-learning courses utilized
- % of employee satisfaction with training
- % of employees gone through training
- % of employees taking higher education
- % training certificates
- External cost per FTE
- In-house training cost per FTE
- Training cost
- Union Membership
- Vacation
- Absenteeism
- Information Technology
- Application Services
- # extra months spent for the implementation
- # of alerts on exceeding system capacity thresholds
- # of business disruptions caused by (operational) problems
- # of failures of IT services during so-called critical times
- # of unmodified/neglected incidents
- % applications with adequate user documentation and training
- % of application / software development work outsourced
- % of delivered changes implemented within budget/costs
- % of incidents solved within deadline
- % of reopened service requests
- % of SLAs without service level breaches
- % of unauthorized implemented changes
- Average problem closure duration
- Average service request closure duration
- Cobit Acquire & Implement
- # of different technology platforms
- # of infrastructure components that are no longer supportable
- % of key stakeholders satisfied with their suppliers
- % of procurement requests satisfied by preferred suppliers
- % of projects on time and on budget
- % of projects with a testing plan
- % of users satisfied with the functionality delivered
- Average rework per change after implementation of changes
- Average time to configure infrastructure components
- Software average time to procure
- Total rework (in FTE) after implementation of changes
- Cobit Delivery & Support
- # of formal disputes with suppliers
- # of incidents due to physical security breaches or failures
- # of incidents of unauthorized access to computer facilities
- # of incidents outside hours where security staff are present
- # of training hours divided by # of employees (in FTE)
- # of violations in segregation of duties
- % of (major) suppliers subject to monitoring
- % of scheduled work not completed on time
- % of successful data restorations
- % of systems where security requirements are not met
- % of users who do not comply with password standards
- Average time (in hours) for data restoration
- Downtime caused by inadequate procedures
- Frequency (in days) of testing of backup media
- Frequency of review of IT continuity plan
- User satisfaction with availability of data
- Cobit Monitor & Evaluate
- # of (critical) non-compliance issues identified
- # of improvement actions driven by monitoring activities
- # of IT policy violations
- # of recurrent IT issues on board agendas
- % maturity of board reporting on IT to stakeholders
- % maturity of reporting from IT to the board
- % of critical processes monitored
- Age (days) of agreed-upon recommendations
- Amount of effort required to gather measurement data
- Cost of non-compliance, including settlements and fines
- Frequency (in days) of compliance reviews
- Frequency of independent reviews of IT compliance
- Cobit Plan & Organize
- % of IT functions connected to the business
- % of IT initiatives/projects championed by business owners
- % of IT objectives that support business objectives
- % of processes receiving Quality Assurance (QA) review
- % of projects with a post-project review
- % of variation of the annual IT plan
- Delay in updates of IT plans after strategic updates
- Frequency of updates to the information architecture
- Frequency of updates to the technology standards
- Ratio of IT contractors to IT personnel
- Direct IT Cost
- # of maintenance contracts
- % cost adherence
- % hardware asset value to total IT value
- Average cost to solve an incident
- Average costs of a release
- Average costs of change implementation
- Cost of consumable items such as ink and cartridges
- Cost of digital storage media
- Cost of leased equipment
- Cost of security incidents
- Cost per stored terabyte
- Cost per terabyte transmitted
- Costs of operating call center / service desk
- IT spending per employee
- Labor cost for technical and user support
- Green IT
- Help Desk
- # incidents processed per service desk workstation
- # IT service desk availability
- # mean time to repair (MTTR)
- # of complaints
- # of un-responded emails
- % incidents solved by first point of contact
- % IT incidents fixed before users notice
- % IT incidents solved within agreed response time
- % neglected incidents
- % of (re)-assignments of service requests
- % of first-line resolution of service requests
- % of incorrectly assigned incidents
- Indirect IT Cost
- Cost of cleanup of virus/spyware incidents
- Cost of patches
- Cost of producing continuity plans
- Cost of professional certifications necessary
- Cost of service delivery
- Cost of skilled labor for support
- Cost of support to the end users of IT assets
- Cost per trouble report (man-hours)
- Training costs of both IT staff and end users
- IT Backup
- # applications data transfer time
- # data center infrastructure efficiency
- % backup operations that are successful
- % corporate average data efficiency
- % data redundancy
- % of backup operations that are successful
- % of changes that required restoration of backup
- % of physical backup / archive media that are fully encrypted
- % of test backup restores that are successful
- Average time to restore backup
- Average time to restore off-site backup
- IT Business Performance
- IT Business Ratios
- % IT budget of total revenues
- % IT capital spending of total investment
- % of current initiatives driven by IT
- % of growth of IT budget
- % of IT contribution in ROTA
- % of IT costs associated to IT investment
- % of IT costs associated to IT maintenance
- % of IT labor outsourced
- % of IT time associated to IT investment
- % of IT training on IT operational costs
- Average IT-related costs per customer
- IT to total employees ratio
- IT Infrastructure
- IT Network
- # of bytes received since the system started
- # of bytes sent out to connections
- # of messages received by the system
- # retransmission delay
- # voice network minutes per FTE
- % Internal servers centrally managed
- % network bandwidth used
- % network packet loss
- % utilization of data network
- Average connection time
- Average network round trip latency
- Average response speed
- Connections per customer
- IT Operations
- # of business disruptions caused by problems
- # of overdue problems
- # of overdue service requests
- # of problems with available workaround
- # of SLA breaches due to poor performance
- # of SLAs with an assigned account manager
- # of SLAs without service level breaches
- # of software licenses used
- % of audited Configuration Items (CI)
- % of escalated service requests
- % of incident classified as 'major'
- % of incidents bypassing the support desk
- % of incidents involving third-party agreement
- Average incident closure duration
- Average service request closure duration
- Email backlog
- IT Quality Assurance
- # missing patches
- # of coding errors found during formal testing
- # of defects found over period of time
- # of documentation errors
- # of error-free programs delivered to customer
- # of errors found after formal test
- # of reruns caused by operator error
- # of revisions to program objectives
- # untested releases
- % critical processes monitored
- % error in lines of code required
- % failed system transactions
- % of changes that cause incidents
- Errors per thousand lines of code
- QA personnel as % of # of application developers
- QA personnel as a % of # of application developers
- IT Security
- # detected network attacks
- # exceeding alerts capacity threshold
- # of occurrences of loss of strategic data
- # of outgoing viruses/spyware caught
- # password policy violations
- # security control
- # viruses detected in user files
- % compliance to password policy
- % downtime due to security incidents
- % e-mail spam messages stopped
- % of downtime due to security incidents
- % of systems covered by antivirus/antispyware software
- % spam not detected
- IT Services
- # e-mail backlog
- # of alerts on exceeding system capacity thresholds
- # of transactions executed within response time threshold
- % delivered services not in the service catalogue
- % fully patched hosts
- % of "dead" servers
- % of disk space used
- % of failed transactions
- Average % of CPU utilization
- Average % of memory utilization
- Average size of email boxes/storage
- Datacenter power usage effectiveness
- IT Systems Availability
- # of developed new systems without downtime issues
- # of integrate IT systems
- # of outage due to incidents (unplanned unavailability)
- # of reviews of management information systems (MIS)
- % downtime (hours)
- % effective usage of IT systems
- % improvement of capacity of current systems
- % mainframe availability
- % of outage due to changes (planned unavailability)
- % of system availability
- % of unplanned outage/unavailability due to changes
- % suitability of IT Systems
- Customer database availability
- Total outage from critical time failures in IT services
- IT Training
- Programing - Class
- # of all statements
- # of ancestor classes
- # of comment lines
- # of constructors defined by class
- # of control statements
- # of executable statements
- # of immediate sub-classes that inherit from a class
- # of interfaces implemented by class
- # of logical lines of whitespace
- # of variables defined and inherited by class
- Size of class (# of methods and variables)
- Programing - File
- Programing - Procedure
- # of distinct procedures in the call tree of a procedure
- # of formal parameters defined in procedure header
- # of procedures that a procedure calls
- # of procedures that call a procedure
- % complexity inside procedures and between them
- % of Cyclomatic complexity without cases
- Length of procedure name in characters
- Logical lines of whitespace
- Maximum # of nested conditional statements in a procedure
- Maximum # of nested loop statements in a procedure
- Maximum # of nested procedure calls from a procedure
- Total amount of data written
- Programing - Project
- # of abstract classes defined in project
- # of days passed between versions
- # of enumeration constant names
- # of files in project
- # of global and module-level variables and arrays
- # of interfaces defined in project
- % of code lines counted from logical lines
- % of enum constants among all constants
- Average # of constants in an Enum block
- Maximum depth of call tree
- Maximum depth of inheritance tree
- Maximum size of call tree
- Project size in kilobytes (includes all source files)
- Programing - Variable
- Software Development
- # of bugs per release
- # of critical bugs compared to # of bugs
- # of defects per line of code
- # of successful prototypes
- # software defects in production
- % of application development work outsourced
- % of hours used for fixing bugs
- % of overdue software requirements
- % of software build failures
- % schedule adherence in software development
- % software build failures
- % software licenses in use
- % software upgrades completed successfully
- % unauthorized software licenses used
- Web Client
- Web Page
- # of type of collection (online journal, photo gallery)
- # of Web pages in collection
- % breakdown of mime types in hyperlinks
- % breakdown of protocols in hyperlinks
- % of textual description of page's content
- Aggregate size of constituent Web resources (in bytes)
- Average # of hyperlinks per page
- Ratio of internal to external links on page
- Web Server
- # buffer size of router
- # host latency
- # of domain name (and aliases)
- # of files on server
- # of geographical locations
- # of internet nodes mapped to same domain name
- # of sub-sites
- # of Web pages on server
- # refused sessions by server
- # server connection time
- # server response time
- Internet node identification (IP address and port)
- Ratio of explicit clicks to implicit clicks for server
- Server-side filtering (robotstxt, firewalls)
- Web User
- # of files transferred per user
- # of pages transferred per user
- # of unique files transferred per user
- # of unique pages transferred per user
- # of unique Web sites visited per user
- # of Web sites visited per user
- Inter-request time per user
- Intra-request time per user
- Path length of visit per site per user
- Sessions per user per time period
- Website
- # of bytes
- # of cookie supplied
- # of pages served per time period
- # of search engines indexing the site
- # of type of Web collections
- # of user Web page requests per time period
- # of Web collections
- # of Web pages
- # of Web servers
- # of Web sites
- % breakdown of protocols across the periphery
- % of site devoted to CGI/dynamic content
- % of textual description of site's content
- Byte latency
- Bytes transferred per time period
- Application Services
- Insurance
- Internal Process
- Leisure & Recreation
- Museum
- # of attendances per 1,000 population
- # of members as % of visitors
- % of art objects deemed worthy of display
- % of artworks on loan from other institutions
- % of children in attendance
- % of endowment restricted to art acquisitions
- % of estimated art collection value covered by insurance
- % of new artworks on display
- % of non-members who visited the museum x or more times
- Average length of time spent in a noteworthy gallery
- Sports
- # of international appearances
- # of replica shirt sales
- % of attendees of non-matchday events
- % of TV viewing figures
- % utilization of corporate facilities on matchdays.
- Conversion rate to professional contract
- Conversion rate to transfer fee
- Earned run average (ERA)
- Matchday spend per spectator
- Merchandise spend per head
- Program penetration rate
- Travel agent
- Museum
- Livestock & Dairy
- Animals
- % animal born alive per female
- % of livestock born alive per female farrowed
- % of mated females
- % of mummified livestock per female farrowed
- % of stillborn livestocks per female farrowed
- Average parity of livestock
- Feed cost/ 100 lb of milk
- Livestock culling rate %
- Livestock mortality %
- Livestock per female farrowed
- Livestock survival % after born
- Dairy Industry
- % community response to promotional campaign
- % growth in white and low fat milk sales
- % of market occupied by imports
- % of white and low fat milk market supplied by us
- Average milk yield per cow
- Cost of marketing campaign per liter of milk sold
- Energy-to-milk ratio
- Per capita consumption
- Sales compared to national average
- Water-to-milk ratio
- Animals
- Management
- Administration
- # of iterations of strategic plan
- # of meetings starting on schedule
- # of open doors per month
- # of tasks for which actual time exceeded estimated time
- % increase in output per employee
- % of action plan schedules missed
- % of delinquent suggestions
- % of documents that require two management reviews
- % of meetings that start on schedule
- % of target dates missed
- Average time required to solve a problem
- Clerical
- # of kg of paper waste
- # of misfiles per week
- # of period reports not completed on schedule
- # of times messages are not delivered
- % data integrity
- % of action items not done on schedule
- % of clerical personnel support
- % of coding errors on time cards
- % of impressions reprinted
- % of inputs not received on schedule
- % of pages retyped
- % of phone calls answered within two rings
- % of phone calls dialed correctly
- Cost & Budget
- # of variances in capital spending
- % of output delivered on schedule
- % projected cost reductions missed
- % revenue/expense ratio below plan
- % variation from budget
- Return on investment
- Revenue actual versus plan
- Revenue generated over strategic period
- Total amount saved per employee due to new ideas
- Total cost of poor quality
- Warranty costs
- Error & Deviation
- # of errors in operator training documentation
- # of pages processed error-free per hour
- # of user complaints per month
- % correlation between testers
- % error in output product quality
- % error in personnel records
- % error in planning estimates
- % of drafting errors found by checkers
- % of testers that fail certification
- % of time program plans are met
- % of tools that fail certification
- Motivation & Innovation
- # of employees dropping out of classes
- # of employees participating in cost effectiveness
- # of formal reviews before plans are approved
- # of job improvement ideas per employee
- % functional test coverage of products
- % improvement in customer satisfaction survey
- % improvement in opinion surveys
- Department morale index
- Labor utilization index
- Procedures
- Administration
- Manufacturing
- Assets & Equipment
- # of critical equipment availability
- # of damaged equipment and property reports
- % asset utilization
- % equipment utilization
- % of changes to project equipment required
- % of equipment ready for production on schedule
- % of overall equipment effectiveness (OEE)
- % of tools and test equipment on change level control
- Average age of equipment
- Average useful life of equipment
- Automation
- # of evaluations of software by performing usability testing
- # of software development requests completed on time
- % deployment of storage area network
- % deployment of supplier portal
- Data application across multiple functions
- Data integration across multiple functions
- Evaluations on predecessor systems and operator tasks
- Human Factors Engineering
- # of analysis of tasks and workload
- # of design and testing and evaluation
- # of hours provided training for systems
- # of requirements specification
- # of tasks and associated workload analysis
- # of training requirements
- % of functions allocation
- % of system performance and reliability
- % of undesirable design or procedural features identified
- % reduction of operational errors
- % training for sustaining manpower skills
- Maintenance
- # of approved work orders over 3 months old
- # of breakdowns per year or per department
- # of emergency maintenance jobs
- # of failures causing downtime
- # of incomplete work orders
- # of preventive maintenance jobs completed
- # of repeated breakdowns
- % of critical equipment availability
- % unplanned maintenance
- Maintenance shutdown cost
- Total direct maintenance personnel man-hours
- Total value of parts inventory
- Minimize Cost
- % of corrective maintenance cost
- Labor costs per unit production
- Total actual cost of work
- Total cost of contractors
- Total cost of direct labor
- Total cost of equipment parts
- Total cost of maintenance
- Total cost of maintenance materials
- Total cost of preventive maintenance
- Total direct maintenance personnel cost
- Mining & Metals
- Operational Excellence
- # of elements affecting other functions
- # of elements related to other functions
- % of improved uptime of machines
- % of planned monthly shuts completed within planned time
- % of rejects
- % of respond to breakdowns in < 30 minutes
- % of undamaged goods
- Achieve uptime of x% by x date
- Average # of quality checks vs. targeted #
- Increase output to x tones per day
- Less % waste
- Manufacturing cycle time
- Truck turnarounds reduced to x mins
- Order Management
- % maintained price with value to customer
- % of efficiency of control structures
- Average sales turnover / customer
- Average time from dock to dock
- Average time from order to cash in bank
- Average time from raw material to dispatch
- Average value of the order
- Profit rate / each order
- Rate of profit from each customer
- Value of the minimum order
- Process Improvement
- Production Control
- # failure rate
- # of new change orders
- # of open change orders
- # production lead time
- # regression testing
- % machine scheduled time
- % of manufacturing jobs completed on schedule
- % of products that meet customer orders
- % of stock errors
- % work in progress
- Average cycle time (ACT)
- Ratio of actual capacity to rated capacity
- Ratio of downtime to projected operating time
- Spare parts availability in crib
- Time required to incorporate engineering changes
- Time that line is down due to assembly shortage
- Productivity
- # of deadlines/milestones met
- # of metrics relating to specific team tasks
- # of orders produced by individuals
- # of orders produced by section
- # of orders produced by week or day
- # of units produced
- % changes to the weekly schedule
- % uptime
- Average time to manufacturing
- Output rates
- Overall equipment effectiveness
- Total machine available time
- Total machine work center loading rate
- Turnaround time for jobs
- Products Improvement
- Quality Assurance
- # emissions from production
- # of internal customer complaints
- # of non conformances
- # of products defects at customer site
- # of products warranty failure – OEM
- # production rejects
- % first time yield (FTY)
- % hazardous operational waste
- % of defect goods
- % of rejection in products due to packing & handling
- Amount of time lost due to rework
- Rework rate of department
- System Safety
- Assets & Equipment
- Procurement
- Business Control
- Contracts
- # contract complaints
- # contract variations
- # identified contract breaches
- % cancelled and suspended contracts
- % contract compliance
- % contracts delivered within original budget
- % contracts reviewed
- % retention rate of active contracts
- Contract terminated billed value with contractors
- Contract terminated remaining value
- Total contract value
- Value of activated contract renewals
- Costs
- % of internal logistics cost
- % outsourced logistics costs
- % warranty expenses
- Cost of purchasing units
- Cost of rush shipments
- Cost per unit
- Distribution costs (warehousing)
- Insurance and taxes cost
- Internal logistics cost
- Inventory carrying costs
- Outsourced logistics cost
- Parts costs per total costs
- Scrap and rework cost
- Shrinkage cost
- Total backorder costs
- Cycle Time
- Customer order cycle time
- Customer order promised cycle time
- Cycle Time of purchase order
- Expected customer order cycle time
- Internal cycle time receipt of material
- Inventory replenishment cycle time
- Order fulfillment cycle time
- Production cycle time
- Purchase order cycle time
- Schedule product deliveries cycle time
- Supply chain cycle time
- Inventory
- # consignment stock
- # days sales of inventory (DSI)
- # inventory turnover
- # of inactive Stock
- # of obsolete stock
- # orders picked per hour
- # safety stock
- % distressed stock
- % obsolete items in inventory
- % of correctly picked line items
- % of Inventory items incorrectly located
- % of safety stock used
- % of slow moving products
- % of warehouse shrinkage
- % out of stocks
- Inventory turnover rate
- Materials
- Outsourcing
- Purchasing
- # of items billed but not received
- # of items on the hot list
- # of new suppliers per year
- # of orders received with no purchase order
- # of suppliers of goods per year
- % key suppliers accounting for 80% of spending
- % local suppliers
- % of errors in purchase requisitions
- % of late deliveries
- % of parts with two or more suppliers
- % of supplies delivered on schedule
- % quantity bought over required
- Purchase order cycle time
- Purchase price variance
- Shipping
- # of bill of lading errors not caught in shipping
- # of complaints on shipping damage
- # of operating forklifts
- # of orders shipped
- # of orders shipped inline with requested date
- % delivered in-full, on-time
- % driver utilization
- % of parts not packed to required specifications
- % of shipping errors
- % of time log book filled out correctly
- % reduced deviation to transport routing
- Supply Chain
- # of active suppliers per supply employee
- # of missed deliveries per million
- % of (preferred) suppliers not used in last 12 months
- % of backorders
- % of EDI transactions
- % of emergency purchases
- % of purchases made from contracts/frameworks
- % of receipts of formal bids & proposals via the Internet
- % of schedules changed within supplier’s lead time
- % of standard tender/bid procedures
- % of total procurement spend offshore
- % of total procurement spend onshore
- Average # of modifications to orders
- Average size of discounts of items
- Average time to procure
- Total negotiated cost reduction savings
- Tendering
- Project Management
- Project Administration
- # milestones per project plan
- # of milestones missed
- # of new project/program issues
- # of non conformities during vendor inspection
- # planned hours per task
- % of "killed" projects
- % of assigned FTE actually working on project
- % of milestones missed
- % of time coordinating project
- % progress reports submitted as planned
- Deviation of planned break-even time
- Deviation of planned hours of work
- Internal rate of return (IRR)
- Modified internal rate of return (MIRR)
- Project Control
- # conflicts arisen during the project
- # of unstaffed hours
- % of overdue project status reports
- % of overdue project tasks
- % of projects on time
- % of projects with high risk profile
- % of projects with missed milestones
- % of projects with scope changes
- % of under-staffed projects
- % overdue project tasks
- % projects on time
- % time spent as planned
- Average break-even time of projects
- Average budget size of projects
- Average project duration
- Project Cost & Budget
- % budget allocated to budget spent ratio
- % of projects on budget
- % project budget variance
- % projects on budget
- Actual cost of work performed (ACWP)
- Average amount of overspending on project budget
- Average deviation of planned ROI of projects
- Average project/program ROI
- Budgeted cost of work performed (BCWP)
- Budgeted cost of work scheduled (BCWS)
- Cost variance
- Cost-/benefit estimation %
- Value Management
- Project Administration
- Quality Improvement
- Benchmarking
- Document Management
- # of documents that have not been removed after end-of-life
- % of documents in non-enterprise repositories
- % of documents not accessed regularly
- % of documents not stored in document management system
- % of duplications/document variations
- % of enterprise documents accessible to search engine
- % searches resulting in a document being opened
- Average frequency of updates of documents
- Document storage costs
- Ratio of paper to electronic documents
- Improvement
- Performance
- % of goals accomplished from most recent strategic plan
- % of KPIs outside set objectives
- % of KPIs that are automatically measured
- % of KPIs that are improved
- % of KPIs that are worsened
- % of KPIs that do not reflect business goals
- % of KPIs within set objectives
- % of measured KPIs
- Average data collection costs per KPI
- Average KPI improvement
- Cost of KPI measurement
- Quality Assurance
- # of audits performed on schedule
- # of customer calls to report errors
- # of customer complaints
- # of customer surveys
- # of minor finding on ISO 9001 Internal Audit
- # of problems identified in-process
- # of requests for corrective action being processed
- % of customers given satisfaction surveys
- % of employees active in professional societies
- % of errors in defect records
- % of problems identified in the field
- % of product that meets customer expectations
- % of QA personnel to total personnel
- % of QE to product and manufacturing engineers
- % of quality inspectors to manufacturing directs
- % skip lot inspection
- Six Sigma
- Real Estate
- Property Management
- # of crisis housing
- # of long term housing
- # of new properties
- # of properties removed
- # of tenants requesting maintenance
- # of transitional housing
- # of urgent repairs
- # space usage efficiency
- % of homes which are non-decent
- % of repairs completed within timeframe
- % office capacity ratio
- % real estate capital ratio
- Property Sales
- Rental
- # of rental properties
- # of tenancy units
- # of tenants dissatisfied with maintenance
- # of tenants providing feedback
- # price-to-rent ratio
- % late rent payments
- % of empty rental properties (vacancies)
- % of tenants evicted as a result of rent arrears
- % of tenants with more than x weeks of arrears
- Average # of tenancies managed per property manager
- Average property management fees per tenancy
- Average time taken to relet empty homes
- Rent collection as % of rent due
- Property Management
- Research & Development
- Cost & Budget
- % change in administrative and operational cost
- % expenditure by introducing innovations
- % hours with innovations
- % idea conversion rate
- % license costs of total R&D cost
- % license revenues to total R&D costs
- % market share increase due to R&D
- % R&D budget allocated to new product development
- % R&D budget from total budget
- % R&D budget spent on new innovations
- % R&D projects involving customers
- % R&D staff involved in customer contacts
- Enterprise
- # frequency of meetings per group
- % of products capturing 50% or more of the market
- % of R&D expense as a % of revenue
- Average engineering change cycle time
- Breakeven time or time-to-profitability
- Proposal win rate
- R&D headcount and % increase/decrease in R&D headcount
- Total patents filed/pending/awarded per year
- Innovation
- # new product/service ideas proposed
- # of collected ideas that were implemented
- # of new techniques identified
- # of new technologies adopted
- # of system improvements implemented
- % dedicated resources for radical innovation
- % of ideas from outside the organization
- % of ideas that are funded for development
- % of investment in non-core innovation projects
- % of new customers from new products / services
- % of sales due to launched product/services
- % of senior management time invested in growth innovation
- Average # of prototypes per new product
- Average number of patents per researcher
- Average time-to-profitability for new product/service
- Knowledge Management
- Monitor Competitors
- Organization/Team
- # divisions represented per group
- # employees in R&D
- # members per group
- % academic scientific staff
- % core team members physically collocated
- % employees involved in the innovation process
- % meetings involving external experts
- % new academic research recruits in R&D
- % of milestone dates met
- % staff involved in groups
- % students participating in research activities
- Process Development
- # of services processes
- % electronic files backup
- % growth of input in knowledge base
- % of proof of concept accepted/rejected
- % paper to electronic document ratio
- % R&D alliance to meet expected standards
- % success in determining ideal levels
- % success of performance delivery mechanisms
- % time d for data gathering
- % time for completing standard documents
- Product Assurance
- Product Cycle
- # concept approval cycle time
- # of design/build/test iterations
- # of parts / # of parts for last generation product
- % of parts or part characteristics analyzed/simulated
- % of parts that can be recycled
- % of parts used in multiple products
- Average # of components per product
- Engineering changes after release by time period
- Expected commercial value
- Field failure rates per unit of time
- Labor hours or labor hours / target labor hours
- Material cost or material cost / target material cost
- Product Design
- # of development work-in-progress
- # of drafting errors / # of sheets
- # of print changes / total print features
- # of prototype designs developed
- # of prototype iterations
- # of prototypes designs abandoned
- # of prototypes designs pending
- # of R&D units inactive
- % innovations for customer use
- % of parts modeled in solids
- % of projects approved at each gate review
- Research
- Software Engineering
- Specifications
- # of customer needs identified
- # of in-process design changes / # of parts
- # of to-be-determined (TBD) requirements / total requirements
- # prototypes per new product
- # steps to modify a document
- % of requirement deficiencies at qualification testing
- Requirements creep (new requirements / # of requirements)
- Verification % (# of requirements verified / # of requirements)
- Suppliers Involvement
- Technology
- Cost & Budget
- Sales & Marketing
- Advertising
- # audience reach
- # of events participated
- # of marketing communication tools
- # of people asked after advertising program
- # of people bought products
- # viewership of advertisements
- % inquiries growth following campaign
- % of awareness of advertising messages
- % of campaigns that fail to start in due time
- % of people remembering message
- % of sales in promotion period and before the promotion
- % of targeted-audience that is exposed to a particular ad
- Average response rates of campaigns
- Awareness growth % following campaign
- Inquiries growth % following campaign
- Brand Marketing
- Cost & Budget
- # of promotional costs
- % coupon conversion
- % product shelf-space profitability
- Cost of advertising on the 1000 target audiences
- Cost of sales force
- Cost of services per customer
- Cost per # of engaged prospects
- Cost per broadcast hour
- Cost per customer
- Cost per delivery per customer
- Customer acquisitions costs as % of sales value
- Sales compared to budget/target
- Shortages/overages in cash registers
- Customer Loyalty
- # of customers do not buy our goods again
- % customer loyalty (>2 years)
- % dormancy rate
- % of customer loyalty loss
- % of customers back
- % of customers retained in a given time period
- % of lost customers lost after purchasing first time
- Average lag time between customer purchases
- Life cycles of a customer
- Sale increase % due to loyal customers
- Total customer lost
- Customer Satisfaction
- # of customer claims
- # of customer satisfaction reports
- # of dispute complaints
- # of enquiries
- # of visits to customers
- % complaints resolved within agreed time
- % customer complaints due to quality of services
- % of customer claims
- % Sales turnover of new customers
- % served market
- % users satisfied with service responsiveness
- Mystery Shopper rating
- E-Commerce
- # of orders per customer per year
- # page redirect latency
- # unique authenticated visitors
- % of canceled checkouts
- % of new customers
- % of returning customers
- % revenue from new visitors
- % visits under one minute
- Average # of items per purchase
- Average days to purchase
- Average order value (AOV)
- Average time on site
- Checkouts per cart
- Coupon conversion %
- E-Marketing
- Lead Generation
- # of deals in the sales pipeline
- # of junk leads
- # of new leads per week/month
- # selling opportunities
- % of delayed opportunities
- % of neglected opportunities
- Average new appointments generated per sales rep
- Conversation-to-appointment ratio
- First appointment to sales proposal ratio
- Ratio of qualified to non-qualified leads
- Time to qualified lead
- Market Share
- # market share rank
- # of geographical areas
- # relative market share
- % market share
- % of customer acquisition
- % of customer attrition
- Exit # of unprofitable markets
- Increased % of market
- Introduce product to # of new market
- Investment in development of new markets
- Launch of new products
- Lost to competitors
- Sales per channel
- Online Journal
- # of commentators
- # of subscribers
- % of new commentators
- % of unique visitors / members commenting
- Average # of new blog entries
- Average # of trackbacks per blog post
- Average comments per blog post
- Average new visitors per blog post
- Average returning visitors per blog post
- Average thread length in comments
- Average word count of comments
- Packaging
- Public Relations
- # of article placements in trade magazines
- # of customer complained about the company
- # of customer write about feelings sent to newspapers
- # of media agencies has posted messages on business
- # of phone calls to the company for more information
- % of awareness of the product through the public relations
- % of negative (bad) online buzz
- % of positive (good) online buzz
- % of press releases that are picked-up by media
- Minutes of airtime in TV/radio media
- Ratio positive to negative editorial articles
- Retail
- % inventory turns
- % invoice accuracy
- % markdown goods
- % of perishable items with past due date
- % of spaces occupied by tenants
- % of total stock that is not displayed to customers
- % on time delivery to customer
- % product visibility on shelf
- % sales by department or product category
- % same store sales growth
- % store conversion rate
- Average lead time per order
- Direct sales as a % of total sales
- Direct sales per employee
- Sales
- Sales Representatives
- Sales Revenue
- % of income from return customers
- % of online sales revenue
- % of profit / capital
- % of profit / per shop
- % of repeat business
- Average customer size
- Average revenue per sale
- Average sale per customer/transaction
- Average weekly sales per city
- Average weekly sales per store
- Gross margin as a % of direct sales
- Gross margin as a % of Ex stock sales
- Gross margin as a % of selling price
- Gross margin as a % of total sales
- Shareholders & Investors
- Telephone Sales
- Website
- # of completed profiles
- # of groups (networks/forums)
- # of members
- # of page views
- # of unique visitors
- % of visitors entering booking system
- % unable to book (non-IE browser)
- Average time spent on site
- New 'friends' after 30/60/90 days
- Non buying visitors as % of total
- Ratio of member to buyer
- Ratios of posts to comments to posts
- Website Access
- # of internet channel feedback
- # of site access through search engines
- # of times website shows a 404 page
- # of visits from all channels
- # of visits which access the site directly
- % of direct URL access
- % of Google backlinks/deeplinks
- % of new visitors
- % of server availability
- % of total visits arriving at the site from referral sites
- % of visits from searches corresponding to brand name
- % visitors initiate transactions at ‘submit’ page
- Search engine keyword visibility ratio
- Search engine optimization rate
- Search engine ranking
- Advertising
- Telecommunication
- Coverage
- # of new service connections
- # of service connection
- % of land covered with services
- % of land covered with telecommunication services
- % of population covered with services
- % of population covered with telecommunication services
- Access to customer service
- Average land unavailable to services
- Average population unavailable to services
- Reliability rate
- Customer Satisfaction
- # of responses generated
- # of unresolved issues
- % of orders provided on time
- Average score from call monitoring
- Average score from external surveys
- Average score from internal surveys
- Average time frame for repairs and installations
- Average time to restore service
- Mean opinion score
- Mean time to detect problem
- Revenue
- Systems & Network
- Utilities
- Coverage
- Textile Production
- Dyeing
- # of fibers/yarn cross-section
- Average % of fabric rejects
- Color fastness
- Energy consumption for drying and steaming
- Levels of residues of heavy metal based dyeing salts
- Pollution levels of chlorine-based dyeing agents
- Pollution levels of Pesticide used in the garments
- Uniformity in coloring
- Water consumption for washing and dyeing
- Processing
- Production Capacity
- Spinning
- Textile Cost
- Weaving
- Dyeing
- Transportation
- Airline Customer Satisfaction
- # baggage transfer time
- # of assistance to disabled passengers
- # of bags handled per month
- # of lost and misplaced luggage
- # of lost luggage reports per 1,000 passengers
- # of passengers per employee
- # of passengers per flight
- # of security services and measures
- % maturity of workforce
- % of e-tickets
- % of lost bags/luggage
- % of trained and qualified staff
- % online booking adoption rate
- Airline Flight Cost
- # average fuel consumption
- % passenger seats sold
- Average # of flight hours per crew member
- Average aircraft landing fee
- Average flight distance per crew member
- Breakeven passenger load factor
- Cost per flight hour
- Crew operating cost
- Fuel cost as % of total costs
- Fuel costs as a % of operating costs
- Staff costs as % of total operating costs
- Total airplane maintenance cost
- Total operating costs per hour flown
- Total operating costs per passenger
- Total operating costs per revenue flight
- Airline Flight Revenue
- # seat availability
- % empty running
- % of aircraft utilization
- % of total revenue from non-aviation activities
- % transport capacity utilization
- Available seats per departure
- Average revenue per flight
- Freight or cargo revenue
- Operating profit per passenger
- Revenue passenger per mile
- Revenue per available seat
- Total cargo revenue
- Total operating revenue per passenger
- Total operating revenue per revenue flight
- Airline Ground Operation
- # of improvements carried out
- # of spare parts on hand
- # of staff in critical decision making position
- # of workshop maintenance hours
- % frequency of ground delays
- % ground crew trained
- % on-time departure of transport vehicles
- Air traffic control rate
- Average turnaround time
- Total incentives given to avoid delays
- Vehicle time utilization
- Airline Schedule
- # average minutes delayed per delayed flight
- # of unscheduled maintenance
- % of air carrier delays
- % of cancelled flights
- % of flights diverted
- % of national airspace system delays
- % of on-time arrival of flights
- % of on-time departure of flights
- Average # of weather delays
- Average duration between off-block time and first-bag
- Average duration between off-block time and last-bag
- Average duration of total check-in
- Average immigration time
- Customers Partnerships
- Land Fleet & Buses
- # of active vehicles in the fleet
- # of miles per vehicle
- # of passenger trips
- # of public volunteer driver hours
- # of public volunteer driver miles
- # of public volunteer driver passenger trips
- Count of visits to service centres
- Count of visits to service centres for repair
- Passengers per hour
- Passengers per mile
- Total revenue from fares
- Total revenue service hours
- Total vehicle miles
- Land Fleet Cost
- % of accessorial cost of total freight cost
- Average cost involved with import or export transaction
- Claims as % of freight costs
- Cost of freight per unit shipped
- Cost per passenger trip
- Cost per service hours
- Cost per vehicle mile
- Freight cost per unit shipped
- Maintenance cost per mile
- Outbound freight costs as % of net sales
- Total operating costs
- Total public volunteer operating costs
- Land Shipment
- # of carriers used per cargo transported
- # of deliveries with past due goods issue date
- # of empty miles
- # of on-time pickups
- % functioning rate of network structure
- % of accuracy for freight bills
- % of orders delivered with damaged products/items
- % of orders/items arrives at the right location
- % of shipment visibility/traceability
- % of truckload capacity utilized
- % of undamaged goods after shipping/transportation
- % optimized load fulfillment
- Operational Excellence
- # of improve business processes
- # of improve internal communication tools
- # of improvement programs
- # of inventory monitoring done per month
- # of non-conformities (orders)
- # of non-conformities QA-system
- # of subjective assessment
- % improvement in operational efficiency
- % improvement in service delivery
- % improvement in staff performance and productivity
- % increase in freight traffic
- Rail Business Expansion
- # of developed and introduced new business lines
- # of explored communications business
- # of hours of utilization per day
- # of introduction of total logistics and transport solutions
- # of new venture into property business
- % expanded current and export business
- % increase workshops capacity
- % reduction in frequency of outages of trains
- Maximize track availability
- Rail Costs & Expenditure
- Rail Quality Service
- Safe Services
- # of accidents with permanent disabilities
- # of death Accidents
- # of man hours due to lost time injuries
- # of meeting standards set for the safety
- # of safety measures taken
- # of safety standards
- # of sign-off injuries
- % comfort to customers
- % decreased work-related accidents
- % improvement in reliability of services
- % of injured passengers during sea voyage
- Accidents per 100,000 flight hours
- Accidents per 100,000 Miles
- Ship Cost & Budget
- Ship Customer Satisfaction
- # of cargo damage / loss
- # of customer surveyed
- # of customized solutions
- # of oil company vettings
- # of port state inspection findings
- % of customer satisfaction
- % of customized shipping solutions
- % of lost or damaged cargo during sea voyage
- % of ship availability
- % of spot requests serviced
- % of voyage deviation
- Ship Market Share
- Ship Port Operation
- Ship Quality Standard
- Ship Regulations Compliance
- # of navigational incidents
- # of non-conformities
- # of port state inspection
- % of cargo damaged or lost during cargo operations
- % of cargo incident rate
- % of detention
- Ballast water discharge violations
- Deviation on discharge rate from Charter party
- Deviation on speed/ consumption from Charter party
- Pollution incident rate
- Ship Sustainable Growth
- Social & Environmental
- # of pollution incident
- % deployment of renewable energy resources
- % of energy efficiency
- % of environmental compatibility
- % of total airline fleet that meets noise requirements
- Aircraft emissions per payload capacity
- CO2 emissions of aircraft total
- CO2 emissions passenger per kilometer
- CO2 emissions per ton-kilometer
- Airline Customer Satisfaction
- Agriculture
- Government KPI
- Agriculture & Food
- Agricultural Land
- # of common wheat farms
- # of farms with arable crops
- # of greenhouses farms
- # of industrial plants farms
- # of registered organic operators
- # total area of land cultivated
- % of agricultural land (% of land area)
- % of arable land
- % of land use
- % of landscape preservation
- % of specialized farming
- Average land prices per square meter
- Average land rents per square meter
- Average size of farm
- Total area under organic farming
- Agricultural Products
- # of inputs to the food chain
- # of miles area under glass
- # of tones of vegetables
- # of tones of wheat production
- % of extra imports of fruit juices and vegetable juices
- Average selling price of soft wheat
- Average time from production to distribution
- Fruit and vegetables balance sheet (crop year)
- Price index of agricultural products
- Price index of the means of agricultural production
- Rice balance sheet (crop year)
- Selling prices of crop products
- Total production and external trade of processed fruits
- Total production and external trade of processed vegetables
- Agricultural Sustainability
- # food production per capita
- # of high-value habitats conserved
- % farmers using conservation farming methods
- % of environmentally favorable extensification of farming
- % of forest (% of land area)
- % of GDP - agriculture value added
- % of low-intensity pasture systems
- Food production index
- National road transport of foodstuffs, by distance
- Total economically active population in agriculture (1000 inhab)
- Value of agricultural output
- Agriculture Sector
- # of actors involved in the food chain
- # of canteens enterprises
- # of family farm labor force
- # of farm machinery
- # of full-time regular farm labor force
- # of part-time regular farm labor force
- # of storage facilities
- % growth rate in the agriculture sector
- % of agricultural training of farm managers
- % of contribution of agriculture to GDP
- % of farmers satisfied
- % turnover of food retailers
- Gross value added of the agricultural industry
- Total economic accounts for Agriculture
- Total income from agricultural activity
- Total value of agricultural exports
- Animal Pest & Disease Control
- Aquaculture
- # of acres tested
- # of bushels of processed shell and live oysters deposited
- # of leases verified for compliance
- # of shellfish processing plant inspections
- # of shellfish processing plants inspected
- % of shellfish facilities in compliance with food regulations
- Aquaculture production - Quantities (Tones live weight)
- Aquaculture production - Values ($)
- Total aquaculture production
- Consumer Protection
- # of assists provided to consumers by the call center
- # of complaints investigated/processed
- # of food borne disease reporting mechanism
- # of law assists made to consumers
- # of no sales solicitation calls processed
- # of regulated entities licensed
- # of risk based system implementation on borders of entry
- # of successful programs / campaigns
- % food and health certification for food Industry
- % increase in involvement of various stakeholders
- % increase society awareness
- % of fuel sold in meeting minimum quality standards
- % of risk management model fully deploy in local market
- Dairy Facilities Compliance
- Environmental Services
- # of fertilizer sample determinations
- # of official seed sample determinations performed
- # of people served by mosquito control activities
- # of pest control businesses and applicators licensed
- # of pest control, feed, seed, fertilizer inspections conducted
- # of pesticide products registered
- # of pesticide sample made in the pesticide laboratory
- % of commercial pest control businesses
- % of feed, seed and fertilizer inspected products
- % of licensed pesticide applicators inspected
- % of pesticide ingredients evaluated
- Fisheries
- # of catches in all fishing regions
- # of fishing catches by fishing region
- # of fishing vessels
- # of vessels in fishing fleet
- Average consumption of foodstuffs per inhabitant
- Average time from farm to fork
- Total engine power in fishing fleet
- Total exports trade in fishery products
- Total external trade of main fish products
- Total fishery production (catch + aquaculture)
- Total fishery production - total all fishing areas
- Total imports trade in fishery products
- Total landings of fishery products
- Total tonnage of fishing fleet
- Food & Health Risks
- # of animal diseases reported in a year
- # of certified companies in a country
- # of food safety alerts in a year
- # of food safety incidents
- # of violations
- % of established food safety indicator
- % of reduction in the violations during inspection
- Establishment regulation compliance rate
- Food products compliance rate
- Food Safety Inspection
- # of chemical residue analyses conducted
- # of food analyses conducted
- # of tons of fruits and vegetables inspected
- % accuracy in tests conducted in lab analysis timeframe
- % completed in lab of received food samples
- % of food establishment inspections conducted by inspectors
- % of food products analyzed that meet standards
- % of food service establishments that have certified staff
- Forestry
- # of forest fires
- # of forest increment and fellings
- # of forest trees damaged by defoliation
- # of trades for major forest industry products
- % increase in forest resources
- % increase in roundwood production
- % increase in sawnwood production
- % increase in trade of roundwood
- % of forest damage - defoliation
- % of land used
- % of secondary paper products
- Gross value added of the forestry industry
- Total forestry values at constant prices
- Total paper and paperboard production
- Total production of roundwood and fuelwood
- Total secondary wood products / tones
- Interdiction Stations
- # of bills transmitted from agricultural interdiction stations
- # of vehicles inspected at agricultural interdiction stations
- # of vehicles transporting agricultural or regulated commodities
- % of vehicles carrying agricultural related products
- Amount of revenue generated by agricultural interdiction stations
- Legislations & Enforcement
- # of borders using the system
- # of completed risk analysis and benchmark studies
- # of developed and issued bylaws and regulations
- # of law enforcement investigations initiated
- # of new food standards published
- # of refrigerated food inspection centers
- # of research published
- # of seizures of undeclared risk items at the border
- # of studies / surveys conducted
- # of surveys completed in food safety
- % of criminal investigations closure
- % of food handlers certified on health practices
- % of food handlers trained and certified
- % of products recalled in 3 days by crisis response team
- Livestock
- # of cattle farms
- # of eggs production per year
- # of fodder crops farms
- # of goats farms
- # of goats population
- # of livestock (heads)
- # of sheep farms
- # of slaugthered animals for meat production
- # of total dairy cows
- % increase in animal production
- % increase in production of meat
- % of extra imports of live animals
- % of extra imports of meat and meat products
- Livestock density
- Total cattle population
- Total meat foreign trade
- Total meat production
- Total sheep population
- Milk & Milk Products
- # of collection centers of milk collection
- # of enterprises producing butter
- # of enterprises producing cheese
- # of enterprises producing drinking milk
- # of enterprises producing powdered dairy products
- # of milk products
- % utilization of milk on the farm
- Average production of milk on the farm
- Total collection of cows' milk
- Total of enterprises volume milk collection
- Total production and external trade of dairy products and eggs
- Total production of butter
- Total production of cheese
- Total production of milk at farm
- Total production of milk powder
- Total quantity of milk collected by dairies
- Total volume of milk treated
- Plant Pest & Disease Control
- # of food safety alerts
- # of plant pests, diseases
- # of sterile med flies released
- # of total # of certified applicators
- % chemical fertilizer reduction
- % of farms under pest control
- % of violators committing subsequent violations
- % reach of targeted groups by campaign
- % reduction in chemical fertilizer from last year
- % use of chemical fertilizers
- % use of plant protection products in agriculture
- Average consumption of fertilizers in agriculture farm
- Sales of pesticides
- Total quantity of seeds used at the farm
- Total sales of pesticides
- Total sales of plant protection products
- Products Marketing
- # of leased square feet at Farmers' Markets
- # of marketing assists provided to producers and businesses
- # of tons of federal commodities and recovered food distributed
- % increase in total sales at the Farmers' Market
- % increase in total users of the Farmers' Market
- % of available square feet of Farmers' Markets leased
- % of national transport of foodstuffs by air
- % of national transport of foodstuffs by inland waterways
- % of national transport of foodstuffs by rail
- % of national transport of foodstuffs by road
- Agricultural products as a % of the national market
- Water Policy
- # of acres enrolled annually in agricultural water programs
- # of acres in priority basins or watersheds
- # of irrigation methods
- # of water policy assists provided to agricultural interests
- % conversion of target fields into water efficient crops
- % of water reduction
- % reduction of agriculture water consumption per hectare
- Inland water(1000 ha)
- Renewable internal freshwater resources per capita
- Total irrigable and irrigated areas
- Total irrigable area
- Yearly amount of water usage for agricultural purposes
- Wildfire Prevention
- # of acres authorized to be burned through prescribed
- # of acres of forest land protected from wildfires
- # of person-hours spent responding to emergency incidents
- # of wildfires caused by humans
- # of wildfires suppressed
- % of acres of protected forest burned by wildfires
- % of threatened structures not burned by wildfires
- % of wildfires caused by humans
- Agricultural Land
- Civil Rights
- Advocacy
- # of civil rights projects the civil rights commission participates in
- # of hours commissioners spend on civil rights related issues
- # of hours commissioners spend on civil rights related projects
- % survey responses from counsels to complaints
- Total funds raised per FTE for non-profit organizations
- Total investment in the community
- Citizen Complaints
- Civil Rights Awareness
- Civil Rights Complaints
- # of cases accepted for reimbursement by government agencies
- # of cases investigated in less than 9 months
- # of cases mediated in 90 or less days
- # of cases screened in less than 120 days from date of filing
- # of complaints regarding timeliness of response
- % of cases investigated in 9 months
- % of cases mediated from date of assignment in 90 days
- % of cases screened in less than 120 days from date of filing
- Average # of days to complete cases processed
- Electoral Commission
- Minorities Rights
- Persons with Disabilities
- # disabled employees
- % of client assistance program with rehabilitation
- % of complaints resolved
- % of customers provided with services
- % of customers resolving disputes through advocacy
- % of recommended changes in policy that are implemented
- % of requests from government agencies reviewed
- % of youth and college graduates with disabilities
- Ranking in employment of persons with disabilities
- Technical Training
- Women Rights
- # new data briefs per year on topics related to women
- # of businesses that take the labor wage equity self audit
- # of persons reached with wage equity information annually
- % of agencies served that rate services as helpful
- % of policy women priorities that are drafted into legislation
- % reduction in # of cases of gender violence
- Abuse rate against women
- Total # persons to whom briefs are distributed
- Total # of website visitors who download data briefs
- Advocacy
- Culture & Heritage
- Arts, Literature & Film
- # of annual attendance (seats)
- # of films funded
- # of films promoting culture and heritage
- # of films screened at the Festival
- # of local writers trained
- # of produced films
- # of programs and events
- # of radio receivers per 1000 inhabitants
- # of strands set-up.
- % increase in theatre productions
- % of film commission established
- % of participation rates
- Total # of community radio stations in country
- Total # of daily news papers in country
- Total # of radio and television institution in country
- Cultural Education
- # of art courses designed and launched
- # of establishment of community arts centers
- # of exposure over local press
- # of exposure over national press
- # of people impacted by arts projects funded by arts council
- # of programs created for children
- # of programs developed
- # of students trained
- % of academies structure and program completed
- % of art curricula content and teaching materials developed
- % of artists training forum concept and synergies completed
- % of implementation of framework
- Total amount of arts and heritage funds launched
- Culture & Heritage Events
- # of heritage programs conducted locally
- # of initiatives and projects with international impact
- # of international fairs and exhibitions
- # of programs/events with full participation rates
- # of visitors to events and cultural sites
- Country index (Culture and Heritage exposure)
- Total household expenditure on recreation and culture
- Culture Institutions
- # of agreements in place
- # of attendance by international exhibitors
- # of collections built
- # of feasibility studies for distribution system completed
- # of members in publishers association
- # of new business concepts set-up
- # of people participating in reading promotion events
- # of translated works annually
- # of visits to museums or galleries
- % museums operated or supported by government authorities
- % of completion of art exhibition
- % of completion of construction for branches
- % of completion of exhibition project
- % of completion of museum
- % of completion of national memorial
- % of completion of rehabilitation project
- % of memorials conserved and exhibition fitted-in
- % of return on investment from projects supported
- Intangible Cultural Heritage
- # of celebrated and enhanced family culture and traditions
- # of interpreted and streamlined local identity and traditions
- # of inventory completed for the identified intangible resources
- # of local trained artisans engaged by projects
- # of major manifestations organized
- # of re-developed craft products
- # of traditional craft products marketed at a national level
- # of translated works per year
- % of architectural study completed
- % of citizen population poll involved in our sponsored activities
- % of intangible resources inventoried
- International Promotion
- # of cities which displayed our cultural heritage exhibition
- # of cultural exchange programs signed and implemented
- # of exhibitions developed and toured
- # of exposure over International press
- # of exposure over regional press
- # of images exposure over internet
- # of pavilion inaugurated
- % of promotion in international art newspapers
- Legislation
- Local Traditions
- # of oral history and traditions inventoried and sustained
- # of sites on the Tentative List of World Heritage
- # of World Heritage natural sites
- % of historic buildings protected, and conserved
- % of intangible cultural assets recorded or maintained
- % of people's increased awareness in the culture and heritage
- % of tangible cultural assets conserved
- Household expenditure on recreation and culture as % of GDP
- Professional Capacities
- # of cultural workers receiving professional development
- # of establishment of placement program for culture and heritage
- # of people employed by arts, culture, and history projects
- % of completion of certified courses in heritage management
- % of completion of institute for cultural projects
- % of cultural sites manned with heritage interpreters
- % of establishment of artists residency program
- Amount of training fund for culture and heritage
- Tangible Conservation
- # of cultural landscapes conserved and developed.
- # of inventory completed for tangible cultural properties
- # of inventory of historic buildings and cultural landscapes
- # of management plans drafted
- % of completion of the central laboratory for the conservation
- % of completion of the inventory of tangible cultural properties
- % of compliance with UNESCO standards
- % of historic buildings and sites conserved
- Arts, Literature & Film
- Customs
- Clearance Time
- Confiscations
- Customs Efficiency
- # of hidden import barriers other than published tariffs
- % of customs authorities facilitation of transit of goods
- % of trained licensed customs brokers training program
- % quality of facilities
- Total # of declarations / # of customs employees
- Total cost of transporting goods
- Trade Volume /# of Customs Employees
- Worse/best time to clear border crossing
- Revenues Collection
- Economic Development
- Balance of Payments
- Balance of payments by country
- Balance of payments of institutions
- Current and capital account
- External balance of goods and services
- International investment position of institutions
- International trade in services, geographical breakdown
- Total capital account
- Total current account
- Total direct investment positions, breakdown by country
- Total international trade in services
- Total services, detailed geographical
- Business Competitiveness
- # of license applications processed
- % of agent applications processed within 7 days
- % of chartered banks examined
- % of qualified candidates examined
- Competitiveness Index of economy (score)
- Cost of Starting a business in % of income per capita
- Global ranking in international investment
- Growth rate of private sector contribution to GDP
- Increase in productivity and competitiveness index
- Investment rate of non-financial corporations
- Net return on equity, after taxes, of non-financial corporations
- Private sector as % of GDP
- Profit share of non-financial corporations
- Real private consumption
- Businesses & Jobs
- # of businesses attracted per year, per region
- # of continuous training and educational programs
- # of employed by sector of economic activity
- # of enterprise deaths presented by size class
- # of hours supplied by labor recruitment services
- # of jobs created or retained
- # of jobs sustained by tourism activities
- # of new businesses in cities
- # of service providers broken down by sector
- % increase in export sales per year by all firms
- % increase per year in tourism generated sales tax
- % turnover by product and economic activity
- Commerce & Trade
- # of current account transactions, exports
- # of customer's trade license
- # of international transactions in financial services
- # of international transactions in travel
- # of market integration by type of trade activities
- # of new car registrations
- # of trade in goods and services
- % of electronic renewal of trade licenses.
- % share in the world trade
- % turnover by product - total trade
- Balance of international trade in goods
- Current account balance (US millions)
- Exchange rates versus national currency
- External trade of other manufactured goods
- Retail trade turnover - total
- Total goods export value of total
- Total goods import value of total
- Trade to GDP ratio
- Consumer Protection
- # of the customers requesting direct support
- % of claims settled within 30 working days
- % of claims that received a response within 2 working days
- % of consumers informed about protection services
- % of customers satisfied with consumer protection services
- % of settlement of the issues within 30 working days
- % settlement of the issues within 30 working days
- Nominal effective exchange rates
- Overlapping property tax bill
- Purchasing power parities
- Relative consumer price indices
- Development Loans
- # of accounts linked to CPA categories
- # of branches in other countries
- # of financial subsidiaries in other countries
- # of loans and advances to customers
- # of million per year
- % clear formulas of lending policy
- % of compliance to international best-practice
- Credit institutions: # of enterprises
- Interests payable and similar charges by product
- Interests receivable and similar income by product
- Total commissions payable by product
- Total commissions receivable by product
- Total of local wages and salaries by region
- Direct Investment
- # of classification of the targeted foreign investor
- # of global ranking of nation in international investment
- % completion of planned promotional campaigns
- % increase in Foreign Direct Investment (%)
- % of free trade agreement proposals reviewed
- Direct investment flows abroad (USD Bn)
- Direct investment flows inward (USD Bn)
- Direct investment stocks inward (USD Bn)
- Foreign-exchange reserves
- Moody’s investors service bond rating
- Total direct investment flows as % of GDP
- Total direct investment stocks as % of GDP
- Diversified Economy
- # of sectors included in economic plan
- % growth in non-oil sector contribution to GDP
- % increase in contribution of non-oil sectors to GDP
- Government Consumption Expenditure (% of GDP)
- Real government consumption
- Real value added in agriculture, forestry and fishing
- Real value added in industry
- Real value added in services
- SME Efficiency (on a scale of 0 - 10)
- Value added in agriculture, hunting, forestry and fishing
- Value added in construction
- Value added in in transport, trade, hotels and restaurants
- Value added in industry, including energy
- Economic Policy
- # of advanced analytical tool to support policy development
- # of implemented new policy in the private sector
- # of policy issues raised/identified economic committee
- # of policy recommendations issued
- # of reviews conducted by private sector board members
- % data accuracy in key national accounts
- % total national public spending expenditure on services
- Economic Prosperity
- # of first mortgage loans purchased
- % decrease rate of staff
- % growth in active enterprises
- % increase in contribution to federal budget
- % increase in employment in the private sector
- % increase in exports
- % increase in foreign direct Investment (FDI)
- % increase in non oil and gas sector
- % labor productivity by sector
- % land used that fit the needs of communities
- % of capacity utilization in manufacturing industry
- Competitiveness index of country economy
- GDP per capita (nominal, real, PPP)
- Gross fixed capital formation
- Household net saving rate
- Increase in # of SMEs
- Inflation rate
- Energy Sector
- Foreign Relations
- # of barriers met for engaging in international sourcing
- # of implanted projects /year in other countries
- # of missions in strategic regions
- # of plans for international sourcing
- # of visas issued by foreign missions
- % increase in exports
- % of customers satisfied with the supporting services
- % of events and promotional campaigns carried out
- % of increase exports value per year
- % of local businesses aware of supporting services
- GDP Growth
- Contributions to GDP growth: GDP growth
- Contributions to GDP growth: ICT capital
- Contributions to GDP growth: labor input
- Contributions to GDP growth: non-ICT capital
- GDP Growth - real (%)
- GDP nominal growth
- GDP per capita (nominal)
- GDP per capita (PPP)
- GDP per capita (real)
- GDP per hour worked
- GDP real growth
- Inflation rate (%)
- Inflation rate: GDP deflator/ CPI
- Insurance
- # of insurance companies broken down by legal status
- # of insurance companies broken down by products
- # of insurance companies by geographical breakdown
- # of insurance companies by type of enterprise
- % of modernization initiatives implemented
- Insurance, # of persons employed by type of enterprises
- Insurance, gross claims payments by type of enterprise
- Insurance, gross premiums written by type of enterprise
- Legislation & Regulations
- # of audit comments
- # of educational press releases issues
- # of legislation and regulation reviewed
- # of private-public workshops & meetings organized
- # of studies completed and recommendation proposed
- % accuracy of projections related to key national accounts
- % completion of 5-year economic plan
- % examine of companies and industries as required by law
- % licenses issued according to the laws and regulations
- % of complaints resolved in 80 days
- % of effectively applied federal regulations locally
- % of execution of internal policies and legal requirements
- % of requirements fulfilled under policy
- Licensing Process
- # of new licenses within 1 working day
- # of transactions of license renewal within 1 working day
- % of customers satisfied with trade license services
- % of electronic renewal of licenses
- % of issued trade licenses conforming to laws and regulations
- % of new trade licenses processed within 5 working days
- % of trade license renewals processed electronically
- % of trade license renewals processed within 2 working days
- Local Economy
- # of enterprises by sector
- # of entry level qualifications in numeracy achieved
- # of persons employed by sector
- # of persons employed in services
- % flows on to incapacity benefits from employment
- % of bus services running on time
- % overall employment rate
- % processing of planning applications
- % share of gross operating surplus
- % spending on local suppliers
- Average personnel costs by sector
- Intangible investment and subcontracting
- Median earnings of employees in the area
- New business registration rate
- Macroeconomics
- Debt service to export ratio
- Domestic borrowing as % of GDP
- Domestic tax revenue as a % of GDP
- General government deficit (-) and surplus (+)
- General government fixed investment
- General government gross debt
- General government primary balance
- Government final consumption expenditure
- Population density by regions
- Stock of domestic suppliers debt as % of GDP
- Total area and land area
- Total tax revenue
- VAT reimbursements taking less than 30 days
- Manufacturing
- # of enterprises in manufacturing with 10-19 employees
- # of industrial new orders for capital goods
- # of industrial new orders for intermediate goods
- # of industrial new orders for non-durable consumer goods
- # of new products entering the market that are certified
- # of persons employed in manufacturing
- # volume of steel production
- % employment increase in manufacturing sector
- % growth in manufacturing activities value added
- % of industrial turnover of capital goods
- % of industrial turnover of manufacturing
- % share of value added in production
- Growth rate of manufacturing GDP
- Total industrial labor input in manufacturing
- Total industrial production of manufacturing
- Value added in manufacturing
- Mining
- Patent & Trademark
- # of high-technology patents
- # of ICT patents granted
- # of innovating enterprises supported by government
- # of international co-patenting
- # of ownership of inventions
- # of patent applications
- # of patent applications by institutional sector
- # of patent applications by IPC sections and classes
- # of patent applications by sector of economic activity
- # of patent applications with foreign co-inventors
- # of triadic patent families
- % of biotechnology patents granted at the national level
- Average patent pendency
- Average trademark pendency
- Cost per patent disposed
- Cost per trademark registered
- Prices & Interest Rates
- Central bank interest rates
- Consumer price index - all items
- Consumer price index at constant tax rates
- Contribution (in % points) to GDP change
- Convergence of interests rates by type of loan
- Food supply chain - Price indices
- Industrial domestic output prices
- Industrial import prices - total industry
- Industry producer prices index (PPI)
- Long term government bond yield
- Long-term interest rates
- MFI interest rates - deposits
- Money market interest rates
- Official deposit rate
- Treasury bill rates
- Public Facility & Service
- # of acres of brownfields remediated
- # of independent subsidiary to implement projects
- # of persons assisted with improved access to a facility
- # of persons assisted with new access to infrastructure
- # of persons served by a public facility or infrastructure
- # of persons with improved access to service
- # of persons with new access to service
- # of persons with service that is no longer substandard
- Increase # of citizens using facilities
- Real Estate
- # net additional homes provided
- # of affordable homes delivered (gross)
- # of building permits
- # of owner occupied units created
- # of owner occupied units rehabilitated
- # of rental units created
- # of rental units rehabilitated
- # of tax benefit new claims
- # of total building permits issued
- # of units occupied by first-time homebuyers
- # of years affordability guaranteed
- % of downtown homes sold compared per year
- % of supply of ready to develop housing sites
- Average # of mortgage licensees and registrants
- Median price per square foot
- Research & Surveys
- # of cooperation in innovation activity
- # of enterprises with innovation activity
- # of entrepreneurs using developed technologies
- # of innovating enterprises with abolished projects
- # of innovating firms' engagement in R&D
- # of knowledge intensive services at the national level
- # of R&D units developed
- # of R&D units rehabilitated
- % of deviation of main statistics with those from other sources
- % of enterprises with innovation activity
- % share of female researchers by sector
- % turnover due to innovative products
- R&D expenditure at national and regional level
- Research and development personnel by sectors
- Total earnings in high-tech industries
- Total high-tech trade as a % of total
- Total R&D personnel by occupation
- SMEs Development
- # citizen entrepreneurs trained
- # increase in new start up enterprise
- # of enterprises by economic activity
- # of existing businesses assisted
- # of link with more organizations
- # of members awarded contracts locally
- # of zoning for "family business"
- % of construction broken down by employment size
- % of customer's satisfaction of the supporting services
- % of enterprises having received orders on-line
- % portfolio profitability of funded companies over 3 years
- Cumulative capital intensive industrial fund portfolio
- Cumulative SME loan fund portfolio
- Growth rate of private sector contribution to GDP
- Total manufacturing broken down by employment size
- Balance of Payments
- Education
- Administration
- # of assets inventoried and tagged
- # of audit exceptions
- # of plans presented annually
- # of policies and procedures developed
- # of quality manuals developed
- % of accountability reports completed
- % of districts participating in a student record system
- % of federal programs approved for funding
- % of jobs with job descriptions and grading structure
- % of local districts receiving desk audits annually
- % of organizational structure developed and in place
- Adult Education
- Early Learning
- # of awards given
- # of centers attaining center of distinction or recognition
- # of early school leavers by gender
- # of events and programs
- # of pre-K program enrollment
- # of providers participating in the homes program
- # of standards of care program training attendees
- % of four-year-olds in education
- % of student survey completed results
- Educated Population
- # of educational attainment by sex
- # of foreign languages taught
- # of mathematics, science and technology enrolments
- # of persons with low educational attainment
- # of qualified engineers
- # of tertiary education graduates
- # of tertiary education participation
- % of citizens with second language
- % of population with illiteracy
- % of students accepted in schools
- Educational Institutions
- # of advanced placement courses offered
- # of charter schools
- # of educational institutions
- # of new schools in all districts
- # of schools on the needs improvement list
- # of students enrolled at academy for the blind
- # of students enrolled at school for the deaf
- # of total educational institutions enrolment
- # of universities
- % accredited educational institutions
- % of private schools in relation to % public schools
- % pass rate overall by institution
- % spread across the country
- % utilization rate of educational institutions (seats)
- Average annual boarding fee
- Average capital costs per student by college
- Average class size
- Expenditure
- # education fund spend in total (% of GDP)
- Expenditure in institutions per student
- Expenditure in tertiary education
- Expenditure on education in constant prices
- Expenditure on education in current prices
- Expenditure on public educational institutions
- Expenditure per student in tertiary education
- Private expenditure on education as % of GDP
- Share of public expenditure on educational institutions
- Total financial aid to students
- Total funding of education
- Total investments in education and training
- Total public expenditure on education (per capita)
- Formal Education
- Informal Learning
- # of participations in informal learning by age
- # of participations in informal learning by degree
- # of participations in informal learning by working status
- Computer based learning participants by age
- Participants studying in libraries or learning centers
- Self studying (with printed materials) participants by age
- Life Long Learning
- Non Formal Education
- # of participation in non formal education/training by age
- # of participation in non formal education/training by degree
- # of participation in non formal education/training by sex
- # of participation in non formal taught activities within paid hours
- # of participation of employed persons - computers
- # of participation of employed persons - foreign languages
- # of participation of employed persons by occupation
- # of participation of employed persons by sex
- # of participation within paid working hours
- Mean volume of hours in non formal training
- Mean volume of hours in non formal education
- Mean volume of hours per participant by field of learning
- Mean volume of hours per participant by sex
- Public Libraries
- # maturity of online public service delivery
- # of annual visits per 1,000 Population
- # of average daily visits
- # of circulations in public libraries
- # of print materials available
- # of public searches of electronic databases
- % of accredited public libraries
- % of certified public library directors
- % of customers who get the information they need
- % of libraries submitting annual survey data
- % of overall satisfaction with library services
- % of public libraries meeting key standards
- % of public libraries open 45 hours or more per week
- % rate of library circulation
- % use of public libraries
- Research & Innovation
- # of companies served
- # of curriculum ready with internship component
- # of established student exchange programs
- # of grants and contracts received
- # of industry investments in direct strategic research
- # of recommendations issued
- # of researches developed in schools
- # of start up research initiatives
- # of survey that address national identity
- % of districts with approved career development plans
- % participation rate in service area
- School Students
- # of classroom cards distributed
- # of graduates by age
- # of graduates by sex
- # of migrant education students
- # of new entrants by sex
- # of students by modern foreign language studied
- # of students by study intensity (full-time, part-time)
- # of students by type of institutions (private or public)
- # of teens not attending school and not working
- # of tertiary students by field of education
- % female entrants by field of education
- % of teens not attending school and not working
- % share of women among tertiary students
- % students studying part-time by age
- Student - teacher ratio
- Student Assessment
- # of educational assessment completed
- % of produced standardized test for student performance
- % tertiary attainment for age group 25-34
- % tertiary attainment for age group 35-64
- % tertiary entry rates
- % tertiary graduation rates
- Mean scores on the mathematics scale in PISA
- Mean scores on the science scale in PISA
- Standard error on the mathematics scale in PISA
- Standard error on the mathematics scale in PISA: females
- Standard error on the mathematics scale in PISA: males
- Standard error on the science scale in PISA
- Standard error on the science scale in PISA: females
- Standard error on the science scale in PISA: males
- Student Outcomes
- # of advisory body established for industries
- # of school graduates that are recruited by local industry
- # of school leavers that are recruited by local industry
- # of schools making adequate yearly progress
- # of students
- % distribution of graduates by qualification major
- % of children out of school, primary
- % of International curricula developed and implemented
- % of recent school graduates in further education
- % of school leavers not in education (by employment status)
- Annual dropout rate
- Educational attainment of the population
- Literacy rate, adult, 15 years and above
- Literacy rate, youth, 15 - 24 Years
- School completion rate as scheduled (time)
- Teaching Quality
- # of approve surveys for all students
- # of customer satisfaction surveys established
- # of establishments with employment manual
- # of full time professional advisers and trainers
- # of high school with on-time graduation
- % of 8th graders proficient or higher in mathematics
- % of 8th graders proficient or higher in science
- % of practitioners who are appropriately licensed
- % of schools inspected per year
- % of schools meeting accreditation standards
- Net Enrolment ratio - from grade x - to grade x
- Retention rate
- Student teacher ratio from grade x - to grade x
- Total pass rates
- Teaching Staff
- # of teachers and academic staff by age
- # of teachers and academic staff by sex
- # of teachers and trainers by age distributions
- # of teachers recruiting events held annually
- # of teaching certificate transactions annually
- % of new teachers certified
- % of teacher qualification and certification
- % of teachers stays abroad as % of academic staff
- % of teachers who have completed training
- % of teachers with technology certification
- % overall teacher qualification level
- % teachers who have passed their ICT test
- Ratio of students to teaching staff
- Transportation
- Youth Educational Services
- Administration
- Energy
- Alternative Fuels
- Carbon Credits
- Energy Consumption
- # energy used per unit of production
- # total energy consumption
- % energy dependency
- CO2 produced from gas consumed
- CO2 tones per employee per month
- Energy costs per unit of production
- Gross inland consumption of primary energy
- Gross inland energy consumption by fuel
- Total diesel used
- Total electricity consumption
- Total energy consumption (TJ/year)
- Total gas consumption
- Total of final energy consumption
- Total office energy consumption
- Total on-site created energy
- Total organic carbon (TOC) (t/year)
- Total purchased energy per month
- Energy Infrastructure
- Energy Prices
- Crude oil import price
- Electricity price
- Energy price
- Gas - domestic consumers - half-yearly prices
- Gas - industrial consumers - half-yearly prices
- Gas price
- Gas prices by type of user
- Implicit tax rate on energy
- Natural gas prices for large industrial consumers
- Petroleum products - half-yearly prices
- Prices of diesel oil
- Prices of premium unleaded gasoline
- Energy Saving-Equipment
- % of certified wood stove
- % of Energy Star clothes washers
- % of Energy Star dishwashers
- % of Energy Star refrigerators
- % of Energy Star water coolers
- % of Energy Star window air conditioners
- % of energy-efficient boilers
- % of energy-efficient chillers
- % of geothermal heat pump
- % of high efficiency water heaters
- % of HVAC fan upgrades
- % of HVAC maintenance tune-ups
- % of switch electric heat to natural Gas
- Energy Saving-Facility
- % of adopt a high performance local energy code
- % of adopt strict commercial energy code requirements
- % of adopt strict residential energy code requirements
- % of distribute loans to citizens to make energy improvements
- % of implement energy efficient new public housing projects
- % of implement energy efficient of low-income housing
- % of perform energy efficiency retrofits of existing facilities
- % of require energy upgrades of facilities at time of sale
- Energy Saving-Lighting
- % of decrease average daily time street lights are on
- % of distribute free CFL bulbs
- % of install LED exit signs
- % of install LED street lights
- % of install LED traffic signals
- % of install occupancy sensors
- % of institute a lights-out-at-night policy
- % of LED holiday lights
- % of offer a halogen torchiere lamp exchange
- % of retrofit T-12 lamps to T-8 lamps
- Energy Saving-Promotion
- Energy Saving-Roofing
- Energy Saving-Transportation
- Energy Saving-Trip Reduction
- # of car sharing program
- # of Initiated car sharing program
- % of allow bikes on trains/buses
- % of bicycles for daily trips
- % of create high-occupancy vehicle (HOV) lanes
- % of expand bicycling infrastructure
- % of high school students with free bus passes
- % of implement a police on bicycles program
- % of implement bus rapid transit or shuttle programs
- % of implement parking cash-out program
- % of improve / expand pedestrian infrastructure
- % of increase bus ridership
- % of increase mass-transit ridership
- % of increase ride-sharing (carpools)
- % of increase telecommuting
- % of install new light rail systems
- Energy Saving-Vehicle
- % of hybrid vehicles
- % of parking or lane incentives for hybrid vehicles
- % of procurement of hybrid vehicles
- % of procurement of smaller fleet vehicles
- % of retire old and under-used vehicles
- % of retrofit school buses with oxidation catalysts
- % of retrofit school buses with particulate traps
- % of utilize fuel-efficient vehicles for parking enforcement
- Energy Supply
- # of alternative fueling stations
- # of consumption of petroleum products (tones)
- # of wind energy kWh consumed
- % energy intensity of the economy
- % of contribution of renewables to energy supply
- % of electricity generation
- Nuclear electricity generation, terawatts
- Primary production of coal and lignite
- Primary production of crude oil
- Primary production of natural gas
- Primary production of nuclear energy
- Primary production of renewable energy
- Total primary energy supply
- Total production of energy
- Fuel Quality Inspection
- # of amusement ride safety inspections conducted
- # of LP gas facility inspections conducted
- # of petroleum field inspections conducted
- # of petroleum tests performed
- # of pipeline safety inspections
- % in full compliance with safety requirements
- % of LP gas facilities found in compliance
- % of petroleum products meeting quality standards
- % of regulated weighing and measuring devices with scanners
- Innovation
- Oil Pipelines
- Renewable Energy
- % energy produced from renewable sources
- % energy used from renewable sources
- % of energy generation from landfill methane
- % of install solar photovoltaic (PV) panels
- % of install solar water heaters
- % of install wind turbines
- % share of renewable energy
- Total consumption of renewables
- Total supply of renewables
- Environment
- Air Quality
- # of cars transferring to CNG
- # of days exceeded ozone Standards
- % consumption of CFCs and halons over time
- % increase of cars transferred to CNG
- % increase usage of cleaner diesel
- % main road links with acceptable air quality levels
- % of air quality levels – SO2, NO2, O3 and CO
- % of CO2 emissions from fuel combustion
- % of consumption of HCFCs and methyl bromide
- % of Lead level in Perth’s air
- % of noise baseline established
- % usage of diesel containing 50 ppm sulphur
- Carbon monoxide levels in air
- Greenhouse emissions per Capita
- Greenhouse emissions per unit of GDP
- Awareness
- # increase in awareness programs conducted
- # increase of people informed through outreach
- # of initiatives to promote environmental responsibility
- # of people informed through outreach
- # of press releases - media monitors
- # of programs developed for different target groups
- # of respondents to the awareness campaign
- # sponsored organizations dedicated to CSR
- % improvement in the level of awareness
- % of society’s environmental awareness
- % of society’s level of positive environmental behavior
- Beaches Protection
- # decrease of marine violations
- # of tones of litter
- # of total catch by species and gear
- # of total catch fishing seasons
- % increase of compliance of marine regulations
- % increase of fisheries resource key species
- % increase of key marine ecosystems and habitats
- % increase of protected areas as % of total areas
- % of all public beaches that are monitored
- Increase media monitors by 10%
- Biological Diversity
- # of acres certified for public shellfish harvest
- # of catch by species
- # of fisheries resources
- # of key marine ecosystems and habitats
- # of key marine endangered species
- # of species assessed (status of species)
- # of species in ex-situ programs
- # of total catch per species
- % loss of coastal and marine habitats
- % of area under forest plantation
- % of compliance: marine
- % of compliance: terrestrial
- % of fishing species distribution
- % of protected areas as % of total area
- % of total threatened species
- Marine protected area (% of surface area)
- Clean Community
- # of brownfields properties assessed
- # of improved street and environmental cleanliness
- # of properties cleaned up using brownfields funding
- # of residual household waste per household
- % adaptation to climate change
- % of household waste sent for reuse and recycling
- % of households living in proclaimed townships/areas
- % of municipal waste land filled
- Quality of life index
- Climate Change
- # of household energy efficiency products provided
- # of national communication campaign
- # of policy endorsements
- % eco-balance
- % environment impact of product use
- Carbon intensity of power generation
- Eco-efficiency rate
- Green workplace/ Carbon footprint
- Greenhouse gas emissions (tones CO2 equivalents)
- Heavy metals (kg/year)
- Particulate matter (t/year)
- Total emissions from production into the environment
- Volatile organic compounds (VOCs) (t/year)
- Compliance
- # of complaints (including noise)
- # of environmental laws
- # of fines
- # of incidents
- # of non-compliances
- # of regulation fault findings
- # of total ratified environmental treaties
- # of violations (marine, terrestrial)
- % of companies complying with radiation right practices
- % overall regulatory compliance performance
- Penalties resulting from environmental non-compliance
- Emissions
- # carbon dioxide emissions per capita
- # of HAP inventories submitted
- % of environmental emissions
- % of Methane flaring at local landfills
- % of vehicles in line with target emission standards
- % reduction of cancer causing toxic pollutant emissions
- Average carbon dioxide emissions of vehicles
- Carbon dioxide emissions per capita (ODP tons)
- Greenhouse gas emissions
- Greenhouse gas emissions by sector
- Greenhouse gas emissions from transport
- HFCs emissions (1000 Tones CO2 Equivalent)
- NOx emissions (tones per year)
- SOx emissions (tones per year)
- Total air emissions
- Forest Protection
- # of acres burned by wildfires
- # of acres covered by a forest management plan
- # of forest visitors served
- # of online and automated burn permits issued
- % area of forest cut
- % change in forest area
- % of forest areas under protected status
- % of land area covered by forest
- % of maintained area of forest plantation
- % of protected area under forest plantation
- % of tree planting for carbon storage & heat island
- % of tree planting to shade buildings
- Deforestation rate
- Per capita public green space
- Time to regenerate harvested areas
- Hazardous Waste
- # of facilities with final remedies constructed
- # of facilities with human exposures under control
- # of hazardous waste facilities assessed
- # of individuals in the regulated community reached
- # of risk management plan audits completed
- % gap in processing of medical hazardous waste
- % of hazardous operational waste
- % of recycled hazardous operational waste
- % recycled hazardous operational waste
- Total chemical waste (t/year)
- Health & Safety
- # of implementation of EHSMS
- # of incidents: Fatal
- # of incidents: Ill-health
- # of incidents: Major Injury
- # of major injury
- # of occupational health incidents
- # of organizations with ISO 14001 certifications
- # of responding to external emergency notification
- # of total time injuries
- # of work place fatalities
- % completion of a implementation framework
- % completion of EHSMS regulatory framework
- % of soil salinity mapping
- Lost time injuries frequency rate
- Lost time injury over time
- Indoor Air & Radon
- # of additional homes built with radon-resistant construction
- # of additional homes with operating mitigation systems
- # of additional schools mitigated with radon-resistant
- # of homes built with radon-resistant new construction
- # of homes mitigated
- # of schools mitigated or built with radon-resistant
- % of reports with performance air measures
- Local Assistance
- # of components of domestic material consumption
- # of eco-label awards
- Current environmental expenditure by industry
- Current environmental expenditure by the public sector
- Distribution of environmental investment by industry
- Domestic material consumption by material
- Total area under agri-environmental commitment
- Total environmental expenditure by the public sector
- Total environmental investment by industry
- Total environmental protection expenditure
- Natural Resources
- # of total annual green houses emissions in Co2 equivalent
- # of total species population
- % encroachment in wildlife protection area
- % extent of protected forest areas (ha) million
- % increase of amount of domestic waste ending up in dumps
- % of deforestations (# of HAs per annum cut down)
- % of domestic waste generation per capita (in tons per yr)
- % reduction in the rate of infestation of invasive alien species
- Organizational Efficiency
- # of environmental performance Indicators
- # of governance indicators (sustainability management)
- % completion of environmental data sets
- % completion of guidelines
- % completion of noise baseline data project
- % completion of recruitment of required manpower
- % completion of soil classification
- % completion of the database system
- % implementation of the system at Federal level
- % installation of radiation detection gates
- Parks & Recreation
- Pollution Control
- # of combined sewer overflow (CSO) permits
- # of enforcement of environmental regulation
- # of environmental laws
- # of pollution problems that affect the economy
- # of pollution serious problems
- # of pounds of pollutants reduced
- % of environmental health of waterways
- % of gasoline lawnmower replacement
- % of portable gas can replacement
- % of use low-VOC cleaning products
- % of use low-VOC paints
- % of use non-asphalt pavements
- Ecological footprints
- Environmental tax revenue
- Recycling
- # bottles recycled
- # effective residual ink concentration
- # paper pages used per employee
- # recycled paper
- % biodegradable carrier bags
- % completion of an implementation plan
- % consumption of recycled paper
- % landfill volume in use
- % of establish / expand business recycling programs
- % of establish / expand curbside recycling programs
- % of establish / expand recycling programs
- % overall paper reduction
- % reduced paper consumption due to duplexing
- Total volume of recycled wastewater
- Volume of recycled waste
- Sewer Maintenance
- Solid Waste
- # of residential waste disposed per household
- # of residential waste tons collected
- # of vehicles and mechanical equipment in service
- % of capacity of the landfill consumed per year
- % of organics composting
- % of residential waste stream diverted
- % of yard waste collection and composting
- Average % of vehicles and equipment in service
- Average tons of recycling collected per account
- Multi-family recycling rate
- Recycling diversion rate
- Residual household waste per household
- Storm Drainage
- Sustainable Environment
- # of groundwater reserves
- % completion of water management plan
- % decrease in water and energy consumption
- % of enforcement of environmental regulation
- % of renewable energies used
- % of surface area protected for biodiversity
- % of sustainability plan implementation
- Forest area as % of total land
- Quality of life index (Based on an index from 0 to 10)
- Reduced # of violations of environmental regulations
- Water consumption per day per capita (lit/day/person)
- Water consumption per hector in agricultural zones
- Water consumption per hector in the forestry sector
- Toxic Substances
- # of asbestos inspections conducted under government authority
- # of asbestos inspections conducted with EPA credentials
- # of enforcement actions taken
- # of inspections by region
- # of inspections conducted with EPA credentials
- # of total inspections conducted
- % increase in hazardous waste sites
- Index of production of toxic chemicals
- Underground Injection
- Waste Management
- # of Kg of household waste collected per head
- % of non-hazardous operational waste
- % of recycled non-hazardous operational waste
- % treatment of waste
- Municipal waste by type of treatment
- Municipal waste generated
- Per capita daily domestic waste generation
- Total general waste (t/year)
- Total generation of waste
- Total generation of waste by economic activity
- Total generation of waste by waste category
- Total hazardous waste generated by households
- Total non-hazardous waste generated by households
- Total waste
- Total waste recycled
- Total waste sent to landfill & incineration
- Wastewater
- # of landfill of sewage sludge from urban waste water
- % capacity of urban waste water treatment plants
- % composting of sewage sludge from urban waste water
- % gap in processing municipal waste (household waste)
- % incineration of sewage sludge from urban waste water
- % of Ammonia in treated wastewater effluent
- % of generation intensities of municipal waste
- % treatment capacity of waste water treatment plants
- Sewage sludge production and disposal per capita
- Total amount generated of municipal waste
- Total generation and discharge of waste water
- Total sewage sludge production and disposal
- Total sewage sludge production from urban waste water
- Water Sanitation
- # of new appropriate sanitary facilities provided
- # of wastewater management categorization
- # of wastewater quality monitoring systems
- # of wells identified in significant violation of regulations
- % providing the community with sewerage services
- % recycling (TSE and sludge)
- % regulatory compliance
- Average distribution per area per user
- Total cost of sanitation
- Waste projection (ton/day)
- Air Quality
- Governance
- Central Administration
- # of citizen contact center calls
- # of emergency calls
- # of public disclosure requests processed
- # of records retrieval requests
- % of customers' perception of service quality
- % of performance related pay in use by all gov. entities
- % of state garage vehicle repairs completed correctly
- Cost per member to administer
- Citizen Services
- # of days to start a business (days)
- # of firms supported by new legislations
- # of Km of backlog of roads eradicated
- # of trips per capita on public busses
- % of citizen satisfaction with services provided
- % of households with access to basic electricity
- % satisfaction score from all customers
- Gross cost of street lighting per lamp
- Gross national happiness (GNH)
- Rating of doing business is supported by regulations
- Rating of government decisions are effectively implemented
- Rating of regulatory that encourages competitiveness
- City Council
- # of applicants for board/commission positions
- # of board/commission positions filled
- # of legislative issues tracked
- # of regional organizations which council members participate
- % of citizens rating city as “good” or “excellent” place to live
- % of citizens saying city is heading in the right direction
- % of items approved by council on consent calendar
- % of registered voters compared to eligible voters
- % turnout for local elections
- Average voting age participation
- Average voting age participation in election
- Community Council
- # of council for the arts grant awards
- # of courtesy hearings held
- # of issues advocated before city council
- # of public hearings held
- # of referrals concerning the well-being of children
- # of regular meetings held
- % of cases that are closed within six months of opening
- % of counties served by the council
- % of resolutions adopted approving city Council land use
- % of schools that made adequate yearly progress
- Council Support
- Equal Opportunity Commission
- # of coverage of the fair employment practices
- # of education, training, and outreach activities performed
- % between human rights cases reported and investigated
- % of discrimination complaints investigated within 90 days
- % of key decision making positions occupied by women
- % of successful performance evaluations done
- Government Decentralization
- # of devolved functions undertaken by the local authority
- # of housing units constructed by local authorities
- # of surveys of local councils to ascertain governments views
- # of valuation roles updated on an annual basis
- % annual increase in direct transfers to local authorities
- Average cost per council
- Value of revenues accruing to local authorities from collection
- Government Efficiency
- % of correspondence replied to on time
- Bureaucracy rating
- Employment-housing equilibrium index
- Government effectiveness rate
- Hindrance to business activity from bureaucracy
- Independence of public service from political interference
- Raring of ease of doing business with government agencies
- Rating of bureaucracy (hinder business activity)
- Satisfaction level with services provided
- Hearing Office
- Insurance Commissioner
- Internal Control
- Openness & Transparency
- # of entities that produce audited reports accessible to public
- # of entities whose accounts are audited and reported publicly
- # of verifiable interactions between officials / constituencies
- # of website page views by citizens
- % of entities with risk management framework implemented
- % of government entities audited / year
- Rating of transparency level (citizen survey)
- Rating of transparency of government policymaking
- Planning & Accountability
- Regulation & Compliance
- # of audit reports issued
- # of controls to avoid corruption
- # of regulatory or legal noncompliance events
- % completion of new laws identified for drafting
- % of appeal board claims processed within 3 weeks
- % of cases resolved within 6 months of filing
- % of major non-compliance issues unclosed / year
- % of tax levies certified
- % of unauthorized disclosures
- Corruption Perception Index
- Resource Management
- # of audit exceptions contained in annual audit
- # of citizens employed in the civil service
- # of new creation of firms
- # of non-core services privatized
- # of time the city maintains the AA+ credit rating
- % of citizens employed in the civil service
- % of government spend on outside advice services
- % of government tax collected
- % of reports required submitted timely
- Gross National Income (GNI)
- Gross National Product (GNP)
- Net National Income (NNI)
- Net National Product (NNP)
- Trade surplus (deficit)
- Central Administration
- Government Workforce
- Appraisal & Performance
- # of individual performance plans completed
- # of occupational injury and illness rates
- # of performance meetings
- # of services provided
- % of completed appraisals out of the total # of the staff
- % of individual assessments done
- % of job competencies evaluated
- % of tasks completed successfully and on time
- % satisfaction of employee with the performance appraisal
- Average % of individual performance assessment results
- Compensation & Rewards
- Organization Excellence
- # of annually reviews of the HR manual
- # of internal performance management systems
- # of organizational improvement survey
- # of re-engineered HR Processes
- # of revisions on structure approved
- % completion of authority matrix implementation
- % completion of new organizational structure
- % development of new organizational processes
- % employees satisfied with job
- % of completion of job descriptions
- % of completion of the HR Strategy
- % staff turn-over
- Average excellence award assessment score
- Policies & Standards
- Skills & Qualifications
- # of staff members professionally satisfied at work
- # of work place accidents
- % employee approved suggestions are implemented
- % increase of local employees with technical skills
- % of citizens in technical staff
- % of competent senior managers
- % of employees certified
- % of practitioners hold a HRM certification
- % of senior managers with computers
- Average staff length of service
- Rate of employee promotions
- Staffing & Recruiting
- # of applicants reviewed/processed
- # of job applicant in pool
- # of job seekers provided with employment
- # of vacancies filled
- % change in # of jobs applied for on website
- % increase of job applicants per annum
- % of reduction of time to fill
- % of citizens among total # of employees direct hire
- % of implemented manpower reporting system
- % of management & technical positions filled
- % of minorities promoted from total # of employees
- % of positions are filled with internal postings
- % suitable organization structure developed
- Average # of applicants per recruitment
- Average weeks to fill a position
- Training & Development
- # of employees with 10 days training per year
- # of staff trained
- # of training classes facilitated or coordinated
- # of training days per employee per year
- # of training hours per employee
- # of trainings courses to # of staff
- % of competency based training completed
- % of employee satisfaction with training offered
- % of employees with complete development plans
- % of senior leadership undergoing training
- Average # of training days / employee / year
- Average hours of development training for staff per year
- Workforce Distribution
- # increase of women in management positions
- # of 50+ of age as a % of total employees
- # of citizen placed in public sector jobs
- % of public workforce by age bracket
- % of public workforce by department/ entity
- % of public workforce by gender
- % of public workforce by level
- % of public workforce by nationality
- % of public workforce by special needs
- % of technical staff who are female
- % of women in senior positions
- % special needs employees to total employees
- Ratio of employees to supervisor
- Span of control supervisor-employees
- Appraisal & Performance
- Healthcare
- Addiction
- Causes of Death
- # of deaths
- % of deaths due to accidents
- % of deaths due to AIDS (HIV-disease)
- % of deaths due to alcoholic abuse
- % of deaths due to cancer
- % of deaths due to diabetes mellitus
- % of deaths due to drugs dependence
- % of deaths due to homicide, assault
- % of deaths due to ischaemic heart diseases
- % of deaths due to suicide
- % of deaths due to transport accidents
- % of deaths rate due to chronic diseases
- Child & Adult Protection
- Emergency Management
- % of all ambulance calls responded to in less than 16 minutes
- % of ambulance calls that submit a patient care report
- % of emergency categories that have been drilled
- % of local public agencies in emergency response plans
- % of patients of trauma protocol transported in 30 minutes
- Ambulance response time in minutes
- Average # of deficiencies per EMS site.
- Environmental Hazards
- Food & Nutrition
- Health Awareness
- # of authorized medical-scientific research projects
- # of incidence of tuberculosis
- # of incident of communicable - non communicable diseases
- # of preventative programs
- % of national population screened for cardiovascular
- % of vaccination program that is fully accredited by the WHO
- Pregnancy rate (per 1,000) among females ages 15-17
- Health Expenditure
- Average health expenditure per capita
- Health care expenditure by financing agent
- Health care expenditure by function
- Health care expenditure by provider
- Health care expenditure on long term care
- Health care expenditure, in %
- Health care expenditure, in millions
- Health care expenditure, per inhabitant
- Per capita total expenditure on health
- Total health expenditure on public hospitals
- Health Professionals
- # of assistance to medical students
- # of inhabitants per physician
- # of medical graduates per 1 000 practicing physicians
- # of medical students studying health topic
- # of nursing graduates per 1000 practicing nurses
- # of post graduate residency places in hospitals
- # of practicing dentists
- # of practicing physicians
- % increase in # of medical students studying abroad
- Health personnel by region - # per 100,000 inhabitants
- Nurses - # per 100,000 inhabitants
- Turnover rate of medical staff in private institutions
- Turnover rate of medical staff in public institutions
- Health Research
- Health Services
- # of hospitals integrated with e-appointment system
- # of magnetic resonance imaging units
- # of medical facilities across the country
- # of patients on waiting lists
- # of services for disabled children
- % of accredited private facilities
- % of health infrastructure that meets the needs of society
- % of long term care complaints resolved
- % of population very confident of getting high-quality care
- Average waiting times for key services
- Breast cancer screening - mammography - by age (%)
- Cervical cancer screening by age (%)
- Total cost of medical assistance
- Total health expenditure by private sector
- Health Services Access
- # of medical facilities across the country
- # of medical services across the country
- # of patients accessing primary care centers
- # of people with unmet needs for dental examination
- # of people with unmet needs for medical examination
- # of physicians across the country
- % of medical insurance coverage
- % of patients on waiting lists for top-10 elective procedures
- % reduction of hospital stays by type of treatment
- Total # of beds
- Utilization rate of medical facilities
- Healthcare Providers
- # of care beds in hospitals
- # of hospital beds
- # of psychiatric care beds in hospitals
- % of facilities achieving int'l recognized accreditation
- % readmission data collected by major diagnostic categories
- Hospital beds - # per 100,000 inhabitants
- Hospital beds - % per 100,000 inhabitants
- Medical technology - # per 100,000 inhabitants
- Medical technology - % per 100,000 inhabitants
- Healthy Population
- % of adults eating five fruits & vegetables a day
- % of adults rating their own health at good to excellent
- % of children born with very low birth weight
- % of disability by education level
- % of disability by marital status
- % of disability by region
- % of neighborhood residents often walk for exercise
- % of workforce walking to work
- % smokers by age
- % with activity restriction for at least the past 6 months
- Body mass index (BMI) by age (%)
- Body mass index (BMI) by sex (%)
- Infant mortality rate (per 1 000 live births) both sexes
- Maternal mortality rate (per 100,000 live births)
- HIV & AIDS
- # of HIV+ pregnant women receiving ARV prophylaxis
- # of persons with advanced HIV infection on ART
- # of workplaces with developed workplace policies
- # tested for HIV at VCT and receiving the test results
- Amount of funds spent on HIV and AIDS
- Reduce rate of deaths due to HIV infection
- Reduction in # of new HIV infections
- Immunization
- # of cases of vaccine-preventable diseases
- % of children receiving immunization/ vaccination
- % of members in families receiving annual health check
- % of two-year old children adequately immunized
- % one-year-olds immunized with MCV
- % one-year-olds immunized with three doses (DTP3) (%)
- % one-year-olds immunized with three doses (HepB3) (%)
- % one-year-olds immunized with three doses (Hib3)
- Leisure & Recreation
- # of arrivals of non-resident tourists in hotels
- Average leisure time across activities: attending events
- Average leisure time across activities: sports
- Average leisure time across activities: TV or radio at home
- Average leisure time across activities: visiting friends
- Average leisure time across demographic groups
- Government expenditure on recreation and culture
- Household and government expenditure on recreation
- Life Expectancy
- Medical Insurance
- # of children who are enrolled in medical aid expansion
- % increase in collections of medical aid overpayments
- % of care enrollees who smoke
- % of care members who access preventive health services
- % of children on medical aid with a dental visit
- % of children under 18 with health insurance coverage
- % of citizens enrolled in comprehensive health insurance plan
- % of claims paid within 30 days of initial receipt
- % of core business processes online
- % of counties covered under at least one of the health plans
- % of enrollees in consumer directed plan options
- % of members aware of medical aid Member Services
- Mental Health
- # of hours per 1,000 patient hours spent in restraint
- % of all patients admitted that show an improvement
- % of clients not readmitted within 30 days of discharge
- % of clients who self-report they are satisfied with treatment
- % of consumers who are not readmitted within 180 days
- % of consumers with a severe mental health condition
- % of the children served that live in the family home
- Mental health agency per capita spending
- Obesity
- # of overweight population aged 15 or more
- # of overweight population aged 15 or more: females
- # of overweight population aged 15 or more: males
- % obese population aged 15 or more
- % obese population aged 15 or more: females
- % obese population aged 15 or more: males
- Decrease obesity rates for children
- Total obesity Rate
- Patient Choice
- Public Health Risks
- # of incident of certain diseases in the country
- # of Malaria case fatality rate among children below 5 years
- # of Plague, West Nile Virus, and Hantavirus Outbreaks
- # of Syphilis cases per 100,000 Population
- % of infants vaccinated
- % of seniors (65+) lacking flu vaccination
- Cardiac arrest survival rate
- Diabetes rates
- Sexually transmitted disease rates
- Smokers between 15 and 24
- Smokers by # of cigarettes (%)
- Regulation & Compliance
- # of healthcare inspection team members
- # of neutral assessment by independent third party
- % of cases resolved within one year of receiving a complaint
- % of licenses & certificates mailed to applicants within 3 days
- % of private sector healthcare providers inspected
- % of public sector healthcare providers inspected
- Average # of hours spent onsite auditing per facility
- Average # of months between audits for care facilities
- Rate of collection for moneys owed to care facility residents
- Resource Management
- Spread of Disease
- Steering of Patients
- # of discharges from hospitals
- # of hospital days of in-patients
- % of non-emergency in-patients admitted via ER
- % reduction of patients triaged CTAS levels 4 & 5 using ERs
- % reduction of unnecessary bed days
- % reduction of unnecessary procedures
- Average length of stay
- Hospital discharges by diagnosis, day cases, total #
- Hospital discharges by diagnosis, in-patients, # Total
- Hospital discharges by diagnosis, in-patients, total #
- In-patient average length of stay (in days)
- Veterans Homes
- # increase in veterans receiving healthcare benefits
- # increase of filled beds in the domiciliary
- # increase of nursing care beds filled
- # increase of volunteer hours worked
- % increase of resident satisfaction with housekeeping services
- % reduction of medication dispensing errors
- % reduction of residents receiving 9 or more medications
- % reduction of residents who are obese
- % reduction of residents who have moderate or severe pain
- % reduction of residents with little or no activity
- Reduce resident fall rate
- Vocational Rehabilitation
- Youth Inactivity
- Human Services
- Child & Family Protection
- # of children who do not experience re-abuse
- # of community-level leadership programs held
- # of finalized adoptions from foster care
- # of kids served in aftercare program
- # of people receiving personal assistance support
- # of youth leaving paid foster care at 18
- % of care facilities in compliance
- % of cases with monthly face-to-face visit with child
- % of children re-unified timely
- % of children safe from re-abuse
- % of children served who remain at home
- % of surveys successfully completed within timeframe
- Annual # of children served in family support programs
- Rate of confirmed child abuse (per thousand)
- Deaf Services
- % of community services that become accessible
- % of primary customers (deaf) have access to services
- % of primary customers who are deaf
- % of primary customers who are deaf blind
- % of primary customers who are late deafened people
- % of primary customers who are satisfied with assistance
- % of primary customers who gain access
- % of primary customers who report being self advocate
- % of primary customers who report having living skills
- % of primary customers with hard of hearing
- Elder Affairs
- # of clients being discharged due to institutionalization
- # of elders assisted to continue living in their own homes
- # of facilities which resolve 60% of identified resident issues
- # of registered clients receiving assistance
- % increase in savings from medical aid pharmacy cost
- % increase in the complaint resolution rate
- % increase revenues available to services to elderly
- % of elder per 1000 who access one or more services
- % of high nutrition home delivered meals
- Increase % the ratio of expenditures for medical aid
- Maintain or improve the ratio of 65+ on medical aid
- Family Assistance
- # of child care slots available
- # of community action agencies participating
- # of families receiving food assistance
- # of households served
- # of providers at level 2 or higher in quality rating system
- # of registered child development homes
- % of children and adults with access to managed care
- % of households increasing their resources
- % of households staying current on utility bill
- Average household benefit
- Average monthly # of enrollees in medical aid
- Average monthly # of families receiving assistance
- Monthly average # of elderly receiving food assistance
- Foster Care
- % of adoptions finalized within six months of placement
- % of children exiting foster care for adoption within 24 months
- % of children with substantiated reports of maltreatment
- % of foster care children who have 2 or fewer moves
- % of foster care population who were discharged
- % of foster required reviews conducted
- % of youth that turn age 18 in foster care
- Median # of placements for a foster child within a 12-month
- Total dollars collected per $1 of expenditures
- Homeless
- # of all homeless
- # of homeless - domestic violence victims
- # of homeless - elderly
- # of homeless - families with minor children
- # of homeless - HIV/AIDS
- # of homeless - in emergency shelter
- # of homeless - in transitional housing
- # of homeless - living outside/in car
- # of homeless - mentally disabled
- # of homeless - persons with substance abuse problems
- # of homeless - physically disabled
- # of homeless - veterans
- # of homeless - youth
- Special Needs
- Child & Family Protection
- Information Technology
- Applications Services
- Desktop Support
- Government e-Services
- # of awards granted
- # of deployed automated processes
- # of e-Literacy programs implemented
- # of gov. employees with ICT certifications
- # of IT concept designs per year
- # of legal proposals submitted
- # of users of central government portal
- % of e-government availability (supply side)
- % of e-government on-line availability
- % of e-government usage by enterprises
- % of e-Services
- % of IT business centre project completed
- Information technology expenditure as % of GDP
- Information technology expenditure in millions
- Level of Internet access (%)
- ICT Capability
- # of employees trained
- # of hard-to-fill vacancies for ICT specialist jobs
- # of ICT/IT specialists employed by enterprises
- # of training course on computer use
- # of ways of obtaining e-skills
- % completion of IT procedures documentation
- % demand for ICT skills
- % E-skills of individuals
- % IT project completion & implementation
- % of enterprises who employed ICT/IT specialists
- % of ICT competence in enterprises
- % online public procurement
- % public authorities present online
- % staff not taken a computer course
- ICT Industry
- # of advanced services
- # of developments of broadband
- # of public services e-Government
- % adoption of ICT by businesses
- % change of value added at current prices
- % impact of adoption of ICT by business
- % impact of ICT sector
- % of households with access to the internet
- % of persons employed with ICT specialist skills
- % of persons employed with ICT user skills
- % of the ICT personnel on total employment
- % of the ICT sector on GDP
- Information Security
- # of repeat audit findings
- % of backup operations that are successful
- % of disclosures unauthorized
- % of enterprises having taken ICT precautions
- % of key controls
- % of obsolete user accounts
- % of past due corrective actions
- % of policies reported with non-conformances
- % of test backup restores that are successful
- % progressive reduction in # of breaches
- Age (in days or hours) of backup
- Average of time to implement corrective action
- Average time between tests of backup
- Internet Usage
- # of enterprises with connection to the Internet
- # of households with broadband access
- # of individuals frequency of internet use
- # of internet users
- % of citizens access to and use of the Internet
- % of employees with connection to the Internet
- % of enterprises having website/homepage
- % of enterprises which have broadband access
- % of enterprises with Internet access
- % of enterprises' turnover from e-commerce
- % of households access the Internet
- % of individuals frequently using the Internet
- % of individuals using the Internet for internet banking
- % of people not having broadband access at home
- % of people not having Internet access at home
- % share of enterprises' turnover on e-commerce
- IT Communication
- IT Processes
- # of activities utilized through intranet
- # of quality systems implemented
- # of systems implemented
- % completion of IT systems implementations
- % IT asset efficiency
- % of automated key processes
- % of entities reporting on-line
- % of execution of IT platform initiatives
- % of key manual procedures automated
- % of key processes supported by the ERP system
- % of operations per functional area completed online
- % of processes converted to paper-less
- % of sectors receiving IT ISO certification
- % of workflow automation
- Modern IT Platform
- Network Support
- Online Services
- # of barriers to buying/ordering over the Internet
- # of portal site visits per internet user
- % government basic services available online
- % of automated services
- % of enterprises having purchased on-line (at least 1%)
- % of online services
- Contact centre customer satisfaction survey
- Customer satisfaction rate for online services
- E-participation Index
- Internet purchases by individuals
- Total value of purchases and sales by Internet
- Research & Development
- Technology Systems
- Internal Process
- Develop Technology
- # of IT MoUs signed
- # of working days to issue IT financial management
- % approval of policies and procedures
- % approval of risk management framework
- % of HR services online using oracle workflow
- Actual spend of IT budget
- Custodians IT satisfaction overall score
- Revised delegation of IT authority matrix is approved
- Enhance Efficiency
- % completion of structure review
- % integration of IT systems
- % of existing standards and codes documented
- % of implementation of designed processes
- % of standards and codes updated
- % processes documented
- Average time of financial reporting
- Average time of performance evaluations
- Compliance rate with municipality’s processes
- Government Performance
- # of achieved ISO certifications in government
- # of development of ERP solutions
- # of modules implemented
- # of processes re-engineered
- # of website visitors to performance reports
- % achievement of development plan goals
- % completion of process implementation
- % completion of processes design
- % improvement of municipal score
- % of documented processes
- % of enterprise architecture model completion
- % of financial audits passed
- % of quality standards developed and implemented
- % of yearly results from last results
- Internal Administration
- Private Sector Partnerships
- # of corporate social responsibility initiatives implemented
- # of outsourced municipal services
- # of research studies performed by strategic partners
- # of services reviewed for privatization
- % of revenues to expenditures
- % of savings from outsourced services
- % of suppliers fulfilling their agreements
- Cost reduction per year as a result of outsourcing
- Procurement Processes
- Stakeholders Collaboration
- Develop Technology
- Justice
- Adjudication & Dispute
- # of restitution ordered
- # of sentencing per year
- % of appeals heard within 45 days of receipt of request
- % of appeals proposed decision issued within 65 days
- % of contractor registration decisions issued within 14 days
- % of decisions issued within 14 days of Board hearing
- % of decisions issued within 14 days of Board review
- % of decisions not appealed to district court
- % of pretrial evaluations completed within 45 days
- % of proposed decisions issued that were affirmed
- Average age of pending unemployment insurance cases
- Board of Paroles
- Counsel Legal Services
- # of convictions
- # of final rulings upholding challenged notices of action
- # of training sessions conducted
- % of claims acted upon within 35 days
- % of closed economic fraud investigations
- % of customer satisfaction response of good or better
- Average claim processing time
- Cost per hour as a % of outside counsel cost per hour
- Rate of completion of professional standards investigations
- Criminal & Juvenile
- # of open vehicle theft cases
- # of possession of drugs/drug paraphernalia
- # of repeat offenders - other felonies
- # of transportation of drugs cases
- # of vehicle theft cases charged
- # youth served
- % field audits without major findings
- % of violence or weapons involved
- % of youth served in the community
- Average jail sentence (days)
- Average length of probation (months)
- Average prison sentence (months)
- Average utilization rate of available bed space
- Psychologist/counselor services (hours per week)
- Legal Representation
- % of caseload expectations achieved
- % of caseload performance expectations achieved
- % of challenged Notices of Action on indigent defense claims
- % of indigent defense claims reviewed
- % of public defender cases with ineffective assist of counsel
- %s of cases with final findings of ineffective assistance
- Average processing time for an indigent defense claim
- Prosecution
- Regulation & Compliance
- # of founded dependent adult abuse criminal investigations
- # of license plate reader
- % of actions for noncompliance on informal dispute
- % of applications returned for additional information
- % of economic fraud investigation cases closed
- % of medical aid fraud investigation cases
- % of new business applications submitted
- % of occupational licensees receiving no serious violations
- Amount of cost savings resulting from front-end investigations
- Money value recovered from misspent public assistance
- Ratio of professional licensing investigations completed
- Risk Management
- Victim Services
- Adjudication & Dispute
- Labor
- Employment
- # of citizens currently employed for ten years or more
- # of citizens placed in jobs
- # of days lost through industrial disputes
- # of employed persons aged 15 and over
- # of hours worked per week of full-time employment
- # of hours worked per week of part-time employment
- # of persons employed part-time - Total
- # of public sector employees in different industries
- # of self-employment
- % employment
- % employment growth - Annual averages
- % employment in services (% of total employment)
- Average exit age from the labor force
- Total # of private sector employment
- Total # of public sector employment
- Job Vacancy
- Labor Compensation
- # of hours paid
- Annual net earnings
- Average annual earnings / staff
- Average monthly earning
- Gender pay gap in unadjusted form
- Hourly labor costs
- Labor compensation per hour, total economy
- Labor cost index
- Mean annual earnings
- Mean hourly earnings
- Mean monthly earnings
- Mean monthly hours paid
- Monthly minimum wage
- Tax rate on low wage earners
- Total compensation of employees
- Labor Cost
- # of hours worked and paid per employee
- Coefficient of variation of labor cost
- Direct cost
- Hourly labor cost for temporary staff
- Hours actually worked compared to hours paid
- Hours worked compared to hours paid
- Labor cost, wages and salaries
- Monthly labor cost for apprentices
- Structure of labor cost as % of total cost
- Structure of labor costs (%)
- Temporary staff labor cost, # of employees
- Temporary staff labor cost, # of hours worked
- Total # of hours worked by temporary staff
- Labor Dispute
- Labor Force
- # of active population by sex
- # of adults by age groups
- # of adults with # of children higher than 3
- # of employees by age
- # of employees by size of the enterprise
- # of full-time employment
- # of part-time employment
- # of private households
- # of temporary employment
- % of employed adults having a second job
- % of employed adults working at home
- % of part-time employment
- % of self-employed by age
- % of temporary contracts
- Labor Policy
- Physical Safety
- # of accidents at work
- # of causes and circumstances of accidents at work
- # of factory inspections taken in a year
- # of fatal accidents at work
- # of industrial accidents in a year
- # of labor inspections taken in a year
- # of serious accidents at work
- # of work-related health problems
- % fatal incidence rate
- % incidence rate
- % injuries at work at night work
- % of accidents at work
- % of serious accidents at work by gender
- Average cost per return to work
- Productivity Improvement
- Retirement Transition
- Training Cost
- % of direct cost of CVT courses, by type of direct cost
- Cost of training courses as % of total labor cost
- Cost of training courses per employee
- Cost of training courses per participant
- Cost of training courses per training hour
- Costs of participation in education and training
- Costs of training courses and size class
- Mean amount of money spent by participant on education
- Structure of costs of training courses per participant
- Training Hours
- # of hours in training courses per 1000 # of hours worked
- # of hours in training courses per employee
- # of hours in training courses per employee by sex
- # of hours in training courses per participant
- # of hours spent on training courses
- % of the total hours in external training courses
- % of the total hours in training courses
- % of the total hours in training courses by field of training
- Training Participation
- Unemployment
- # of jobless households with children
- # of people living in jobless households
- % of inactive population
- % of inactive population as a % of the total population
- % of long-term unemployment
- % of population in jobless households
- % of unemployment, female (% of female labor force)
- % of unemployment, male (% of male labor force)
- Average duration of unemployment
- National unemployment rate
- Regional unemployment rates
- Unemployment Insurance
- Vocational Training
- # of participants in VT courses
- % of all enterprises providing VT courses
- % of employees participating in VT courses
- % of enterprises evaluating the effect of VT courses
- % of enterprises not evaluating the effect of VT courses
- % of enterprises with a training plan including VT
- % of enterprises without a training plan including VT
- Enterprises providing VT courses
- Work & Family Life
- # of employed persons can take days off for family reasons
- # of employed persons regularly taking care of other children
- # of employed persons taking time off over the last 12 months
- # of employed persons with arrangements to care for children
- # of employed persons with flexible working day
- Average usual working hours of employed persons
- Working Time
- # of annual holidays
- % of employees with variable working hours
- % of employees working on call
- % of employees working paid overtime
- Average # of actual weekly hours of work in main job
- Average # of overtime hours of employees
- Average # of paid overtime hours of employees
- Average # of usual weekly hours of work in main job
- Average usual working hours of employees
- Mean annual holidays
- Employment
- Military & Defense
- Emergency Management
- # of responders trained in emergency management
- % of emergency management employees trained
- % of five-year security strategy projects funded and initiated
- % of funded public projects are successfully completed
- % of jurisdictions that have recovery plans
- % of local governments that are sustainable for its citizens
- Facility Security & Utilization
- Force Deployment
- % national guard member and dependent processing
- % of armories and facilities stationed and assigned
- % of members successfully reintegrated into employment
- % of members that receive mandatory briefings
- % of members that reintegration back into the civilian life
- % of national guards utilizing educational assistance program
- Military Readiness
- # of aircraft and other pieces of equipment restored
- # of defense force volunteers for community support
- % of fill of qualified and trained air patrol personnel
- % of national guard unit participation
- % of network services availability to users during fiscal year
- % of political subdivisions participation
- % of units available for or serving on federal active duty
- % of units fully trained, equipped, and deployable
- % readiness level of the forward command posts
- % readiness level of the state emergency operations center
- Procedures & Leadership
- Training & Exercises
- # of participants reached through special community events
- % of available training periods scheduled
- % of available training periods utilized
- % of compliance with army standardized training requirements
- % of local government exercises completed as required
- % of physical exercises completed as required
- % of units conducting training year of force generation cycle
- Veterans Affairs
- # of counseling referral education completed
- # of counties participating in veterans programs
- # of educational assistance grants to war orphans
- # of grants provided to severely injured veterans
- # of home grants provided to veterans
- # of museum visitors
- # of veterans, spouses and dependents receiving assistance
- % of nursing home facilities that have veterans
- Total # of bonuses to eligible veterans
- Emergency Management
- Municipalities
- Accountability & Transparency
- # of annual service reports published on time
- % budget variance
- % documented existing standards and codes used
- % enforced non smoking policy in public buildings
- % enforcement of existing standards
- % financial self sufficiency
- % of issued municipal governance regulations
- % of projects completed on-time
- % of required IT systems in place
- Building Inspection
- Cleanliness & Safety
- # of cleanups
- # of complaints about unsafe activities
- # of graffiti calls
- # of graffiti clean-ups
- # of lights installed
- # of safety and security related calls
- # of safety and security related complaints
- # of warrants executed
- % of citizens satisfied with cleanliness
- % of citizens satisfied with public toilets accessibility
- % of poles repainted
- % of sidewalks meeting aesthetic standards
- % of worn signs replaced
- % reduction / elimination of homeless sites
- Average response time to calls
- Quality of life monitor index
- Community Facilities
- # frequency of services
- # of building rehabilitations
- % completion of spatial data components
- % increase in green area per capita
- % increase in waste processing capacity
- % of citizens waiting on lands allocation waiting list
- % of green areas per capita
- % of non smoking policy compliance
- % of parks project completed
- % of public buildings enforcing non smoking policy
- Community satisfaction rate on beaches
- Community Involvement
- # of community participation rate in municipal events
- # of effective community initiatives implemented per year
- # of local institutions involved in community forums/meetings
- # of major corporate social responsibility initiatives
- # of outreach activities to increase community’s awareness
- % civic participation in the local area
- % of customer complains resolved in pre-determined time
- Community Services
- # of conducted programs of outreach activities
- # of conducted town hall meetings
- # of corporate social responsibility initiatives
- # of new municipal services
- # of sewer main backups/Km
- # of solid waste collection/Ton
- # of solid waste disposal/Ton
- # of storm and wastewater/Km
- # of water tests done / year
- % of cities with municipality area services coverage
- % of communities covered by municipality services
- % of municipality services offered online
- % rehabilitation for all areas served by municipality
- Customer satisfaction rate for services offered
- Water main breaks/Km
- Knowledge Sharing
- # of conducted research and development studies
- # of international municipal conferences held
- # of knowledge sharing initiative
- # of knowledge tours
- # of memberships in international knowledge centers
- % completion of knowledge sharing system
- % increase employees' participation in suggestion scheme
- % of knowledge management system completed
- % of knowledge sharing system in place
- % of management and database systems implemented
- Land
- # of crusher plant and fallen stock incinerator
- # of land use billable hours
- # of land use hours per total # of applications reviewed
- % increase the life of landfill by divert the construction waste
- % of complete review of all land use projects within 120 days
- % of eligible citizens with access to land
- % of eligible people with titled land
- % of land applications processed within the agreed time frame
- % of land of country covered by updated administrative maps
- % of title deeds processed within the agreed time
- Government land action cost
- Outsourcing
- # of customer services delivered within SLAs
- % of guidelines and manuals published
- % of municipal services outsourced
- % of municipal services outsourced reduced operational cost
- % of outsourced contracts covered by SLAs
- % of satisfaction with quality of outsourced services
- % outsourced services provided by more than one supplier
- % saving from outsourced services
- Total reduction in operating costs through outsourcing
- Policies & Regulations
- % completion of financial regulations for municipal governance
- % completion of municipal governance regulation
- % completion of real estate regulation
- % completion of the enforcement monitoring system
- % implementation of the new organizational structure
- % of enforcement monitoring system to be in place
- % of necessary standards and codes updated and adopted
- Public Housing
- # of dwelling/houses
- # of house as per # of bedrooms
- # of new dwellings started
- # of outstanding applications
- # of permanent dwellings started in a year
- # on land and housing waiting lists
- % completion the short term detailed plans
- % support of the infrastructure for the housing facilities
- % urbanization growth
- Average # of residents per public house
- Average length of time of applications have been pending
- Urban population (% of total population)
- Recreation Services
- # of acres of city property managed
- % accessibility to existing local community facilities
- % community satisfaction with municipal recreation services
- % of citizens surveyed rating appearance of parks as good
- % of maintenance of public parks
- % of municipal facility clients rating facility cleanl
- % of on-time construction of new parks projects
- % of parks constructed as per the urban master plan
- % of residents with access to parks and open spaces
- % of secure clean, beautiful beaches with services
- % of services delivered within SLAs
- Road Service
- # of public convenience sites provided by the authority
- % creation of new internal road networks
- % of areas with accessible road networks
- % of communities with direct access to local roads
- % of missed collections put right by the end of the next day
- % of road networks achieving volume to capacity ratio
- % of roads fully meet specifications
- % pedestrian crossings for people living with disabilities
- % street lighting columns inspected for structural condition
- Public satisfaction with the roads in the region
- Urban Development
- # of public awareness campaigns per annum
- # of waiting list for land distribution
- % compatibility of detailed plans with the urban master plan
- % completion of solid waste management project phases
- % completion of underground storm water & irrigation maps
- % increase per capita green area
- % of completed detailed plans
- % of internal roads as per safety standards
- % of master and urban plans completed
- % of sea front areas in coastal cities
- % projects aligned with the urban master plan
- Public satisfaction rate
- Tourist satisfaction rate
- Accountability & Transparency
- Pension Management
- Asset Management
- # of approval of asset allocation by the board each year
- # of updated governance framework
- # of updated policies and procedures approved
- % approved performance and monitoring framework
- % of approved compliance monitoring system
- Asset Allocation - cash and Deposits (in %)
- Asset Allocation - land and Buildings (in %)
- Benefit Payments
- # of millions of dollars of assets under management
- # of participants
- # of retirees and beneficiaries currently receiving benefits
- % customers satisfied with payment service
- % of applications processed in 3 days
- % of e-payment system completed
- % of member info requests to actuary in 5 days of request
- % of payments on time
- Amount of adequate absolute income at retirement
- Benefit increase rate per year
- Ratio of income level post-retirement to pre-retirement
- Replacement rate for the median pensioner
- Customer Services
- # of partnering program developed and adopted
- % calculations completed accurately the first time
- % member records analyzed & updated
- % of payments within 10 days of notification date
- % of payments within 30 days of trigger date
- % of termination events notified within 5 working day
- % of web services enhancement completed
- % quality management model implemented
- Fund Investment
- # of members in pension funds
- % funding by government
- % invested in superior long-term risk-adjusted returns
- % of fund’s fiduciary role validation exercise conducted
- % of non-autonomous pension funds
- Actual investment return exceeds actuarial discount rate
- Employees' contributions, in % of total contributions
- Minimum actuarial rate of return
- Pension contributions as a share of GDP
- Pension funds: total expenditure on pensions
- Pension funds: total investments
- Pension funds: total pension contributions
- Total investments broken down by currencies
- Total pension fund
- Policy & Legislation
- Asset Management
- Population
- Demography
- # of live births
- # of private households by size
- % of female population aged 15 and over
- % of married population
- % of population aged 15-74
- % of population aged 65 and over
- % of unmarried population
- % of widowed population
- Average # of resident children in the family
- Average age of mother
- Crude birth rate
- Crude rate of net migration
- Deaths by age
- Divorced population by age
- Women per 100 men
- Fertility
- Marriage & Divorce
- Migration & Asylum
- # of acquisition of citizenship
- # of active population by citizenship
- # of asylum applications
- # of asylum by citizenship
- # of asylum decisions pending
- # of decisions on asylum applications by citizenship
- # of foreign workers by citizenship
- # of immigration by age
- # of immigration by country of previous residence
- # of new # of asylum applicants
- # of resettled persons
- % of asylum rejections
- % of non-national workers by citizenship
- Population by citizenship - % of foreigners
- Mortality
- # dying between exact ages
- # left alive at given exact age
- # of deaths by age
- # of deaths by month
- # of deaths by sex
- # of infant mortality
- Average life expectancy at age 65
- Infant mortality rate
- Life expectancy at 60
- Life expectancy at age 65, by gender
- Life expectancy at birth, by gender
- Probability of dying between exact ages
- Probability of dying by sex and age
- Total person-years lived above given exact age
- Demography
- Prison Management
- Administration
- % change in dollars spent due to waste reduction
- % change in resources allocated due to waste reduction
- % of food requirements produced through prison farms
- Admin. support positions as a % of total agency positions
- Administrative support costs as a % of total agency costs
- Annual occupancy rate
- Cost of inmate litigation by issue
- Cost per meal per offender
- Total cost of correctional facilities maintenance
- Community Corrections
- # of court-ordered collected from offenders
- # of monthly personal contacts with offenders
- # of offenders that successfully complete their sentence
- # of successful rehabilitations and early releases
- % of timely delivery to court
- % of value of community service provided to local communities
- Three-year felony reconviction rate
- Total of court-ordered amounts collected from offenders
- Inmate Education Skills
- # of inmates in mandatory literacy programs
- % of inmates in literacy programs who score above 6th grade
- % of inmates needing special education programs
- % of inmates who complete mandatory literacy programs
- % of inmates who complete vocational education programs
- % of inmates who successfully complete education program
- Average increase in grade level achieved by inmates
- Inmate Health Services
- # of health care grievances that are upheld
- # of offender deaths and/ serious Injuries
- # of sexual violence occurrences in institutions
- # of staff serious injuries
- # of suicides per 100000 inmates in correctional facilities
- % of facilities passing clinical audits
- % of health care grievances that are upheld
- Health care costs per inmate
- Mental health cost per day per inmate
- Physical health cost per day per inmate
- Offender Control
- # of court findings for constitutional rights violations
- # of deaths or serious injury whilst in police custody
- # of disturbances/ serious incidents
- # of escapes from police custody
- # of offender deaths not from natural causes
- # of prison population
- % of release plans completed for inmates released
- % of technical violations resulting in Jail / prison
- % of workload calculated demand per FTE staff
- % utilization of all available bed space
- Average time payment of jail subsidy
- Average time taken to clear offences reported
- Prison population as % of capacity
- Parole Deliberations
- Parole Executive Clemency
- Parole Revocation
- Parole Work Release
- Probation Supervision
- Public Service Work
- Rehabilitation
- Release Assessment
- Risk Identification
- Security & Operations
- Substance Abuse
- Administration
- Public Finance
- Accounting
- % of claims not requiring pre-audit processed within 3 days
- % of deductions processed by required due dates
- % of non-general fund money paid for unemployment claims
- % of offset matches released to the liability within 45 days
- % of paychecks rewritten per pay period
- % of required accounting reports completed timely
- % of unemployment claims reimbursed within 30 days
- Budgeting
- % growth in dollar value of grant application
- % of accurate property valuations on file
- % of agencies that submit budget on time
- % of bill summaries/legislative action completed by deadline
- % of city government rates certified
- % of city requests for budget materials that are accurate
- % of city requests for budget materials that are timely
- % of county budget annual report delivered accurately
- % of county budget annual report materials delivered on time
- Central Assessments
- Deficit & Debt
- Debt by currency of issue
- Debt securities issues in all currencies
- General government debt
- Government deficit/surplus
- International debt securities
- Public balance
- Quarterly government debt
- Quarterly non-financial accounts for general government
- Social security funds debt
- Total central government debt
- Total derivatives
- Equalization
- Financial Management
- Financial Operations
- # of receive unqualified audit opinion
- Average # of days from requisition submitted to purchase order
- Average # of days to close quarter in financial system
- City bond rating (Moody's)
- Customer service ratings "very good" to "excellent”
- Local tax revenues from delinquencies and detection work
- Tax returns billed per FTE
- Financial Performance
- Financial Planning
- # of capital projects and subprojects per project manager
- # of major special projects
- % Initiated major maintenance projects
- % of projects completed within budget estimates
- Major maintenance cost per square foot
- Variance of budget monitoring report at projecting expenditures
- Variance of budget monitoring report at projecting revenues
- National Accounts
- # of banking transactions
- # of financial transactions
- % changes in volume
- Banks' balance sheet assets and liabilities
- Foreign official reserves
- Gross value added
- Gross wages and salaries
- Household expenditure per inhabitant
- Monetary gold in fine troy ounces
- National accounts detailed breakdowns by industry
- Net saving
- Nominal holding gains/losses
- Total consumption expenditure of households
- Public Expenditure
- Revenue & Taxes
- # of contingent & evaluation reports completed
- % of environmental and labor taxes in total tax revenues
- % of net debt collected within 90 days
- % of tax revenues received by electronic funds transfer
- % of utilization of electronic filing Program
- % of utilization of the e-file services system
- % tax collected
- Amount of economic impact generated ($ millions)
- Gross operating surplus
- Income, saving and net lending / net borrowing
- Taxes on production and imports
- Total amount recovered for clients
- Total general government revenue
- Risk Management
- Accounting
- Regional Development
- Attract & Retain Talent
- # of career management offices set up across the region
- # of international education curriculum in region
- % completion of housing program design
- % decrease in land allocation time
- % of citizens with university degrees
- % satisfaction of stakeholders with access to jobs
- % trainees satisfaction with technology courses
- Average # of residents per room
- Literacy rate
- Women IT skills literacy rate
- Communication
- # of events & activities attendees
- # of events participation per year
- # of feedback from readers
- # of magazine copies distributed among residents
- # of out reach surveys done
- % completion of the process of setting up regional portal
- % completion of the process of setting up regional radio
- % completion of content & design stage of regional magazine
- % satisfaction of events & activities attendees
- Community Development
- # annual population growth
- # of active population
- # of private households by economic activity
- # of private households with children
- % households with broadband access
- % of employed persons aged 15 and over
- % of households with access to the Internet at home
- % population growth
- % satisfaction of resident on community enablers
- Average income of households
- Average primary income of households
- Gross value added at basic prices
- Total active population by international migration
- Education & Health
- # of available beds in hospitals
- # of deaths due to cancer
- # of deaths due to ischaemic heart diseases
- # of deaths due to transport accidents
- # of dentists per 1000 citizens
- # of doctors per 1000 citizens
- Regional differences in # of physicians, large regions
- Regional differences in age-adjusted mortality rates
- Regional differences is basic educational attainment
- Regions with the highest tertiary education attainment
- Effective Infrastructure
- # of road related accidents
- # of traffic safety campaign completed
- % completion of bus franchise
- % completion of highway revamp plan
- % of transport needs covered in transport master plan
- % satisfaction of residents with the progress on highway
- % satisfaction of residents/businesses on the network service
- % stakeholder's satisfaction on to highway safety
- Road network connectivity index
- Regional GDP
- Dispersion of regional GDP per inhabitant
- Disposable income of private household
- Gross domestic product (GDP) at current market prices
- Index of regional GDP per capita, small regions
- Range in regional GDP per capita, small regions
- Real growth rate of regional GDP at market prices
- Regional gross domestic product (millions)
- Regional gross domestic product (per inhabitant)
- Regional Labor Market
- Attract & Retain Talent
- Safety & Security
- Alcohol Control
- Ambulance Services
- # of EMS services requests/unit responses generated
- % of citizen overall satisfaction with EMS
- % of first responder agencies with access to IT system
- % of life threatening calls responded to less than 10 Minutes
- % of local jurisdictions with interoperable communication
- % of patients delivered to a hospital and discharged alive
- % of patients delivered to hospital with a pulse
- Community Confidence
- # of community police officers
- # of discussion forums held by police
- # of negative media messages
- # of public awareness campaigns
- # of reports on police performance issued
- # of victims served by grant funded programs
- % community perception of safety
- % of citizens concerned about natural disaster
- % of citizens' concern for human caused disaster
- % of people who have confidence in police services
- % of public satisfaction with community police members
- % public satisfaction of police ability to resolve problems
- Community Safety
- # of campaigns
- # of dogs/cats euthanized per 1,000 population
- # of high threat level alerts
- # of officers trained in critical incident command
- # of response times for a crisis-related incident
- # of thefts reported
- % citizen satisfaction with 911 emergency services
- % of animal owner compliance/enforcement
- % of repeat incidents of domestic violence
- % perceptions of anti-social behavior
- Crime rates per 1,000 population
- Controlling Crime
- # of arson incidents
- # of assault with injury crime rate
- # of bicycle theft
- # of consumer fraud or corruption
- # of conventional victimization
- # of crime reports taken by patrol
- # of crimes committed per 1,000 population
- # of downtown offenses
- # of homicides in cities
- # of motor vehicle theft
- # of motor-cycle theft
- # of police officers
- # of property crimes
- % change in crime rates
- % increase in detected criminal cases
- % of crimes cleared
- % of recorded offences cleared
- % reduction in crime rate
- Criminal Investigation
- # of arrests by the investigative division
- # of criminal investigations worked by the investigative division
- # of judges per 100,000 residents
- % of cases investigated resulting in conviction
- % of cases involving fires - suspicious
- % of criminal cases devices which are resolved
- % of major investigations resolved
- Resolution rate of criminal offenses
- Value of contraband seized by the investigative division
- Criminalistics Laboratory
- # of service requests older than 30 days
- % accuracy rate for all criminal lab work
- % for all criminal history information processed
- % of medical examinations completed same day
- % successful completion by analysts of proficiency testing
- % successful completion of at least one training event
- Average lab-wide turn-around time on cases closed (days)
- Critical Assets Risks
- # of detail hours
- % decrease of security incidents
- % of assets that have been categorized
- % of assets that have been identified
- % of completion of project
- % of risk management units with information fusion capability
- % of security audits passed successfully
- % of site security plans completed
- % of staff with risk management duties who pass training
- Drought
- # of back-flow preventers/valves on residential structures
- # of contingency plans for firefighting
- # of education programs on cross-contamination
- # of identified opportunities in future water conservancies
- # of in drought plans to minimize fish and wildlife impacts
- # of water conservation policies for low flow plumbing devices
- % of fire department decreased water pressure and supply
- % of tertiary developed or extended water supply system
- % reduction of water system losses
- Drug Control
- # of functioning county education programs
- # of interdiction investigations
- # of major drug trafficking organizations disrupted
- # of narcotics arrests
- # of pharmaceutical diversion investigations
- % of agencies addressing drug use and related crime
- % of drug investigations resolved
- % of past month illegal drug use
- % of resources from sources other than grants
- % of students self reporting current drug use
- % of students self reporting current tobacco use
- Earthquake
- Expansive Soil
- # of administrative procedure to check for expansive soils
- # of builders apply for permits to build on expansive soils
- # of building on dangerous expansive soils
- # of educated builders on appropriate foundation types for soils
- # of investigations done on construction of new foundations
- # of provided techniques that can mitigate foundation damage
- # of repair on facilities with evidence of soils-related damage
- % of facilities with expansive soils-related damage
- Total cost damage of buildings on expansive soils
- Extreme Heat
- # identify public events scheduled during the hotter times
- # of assists in installing window air conditioners
- # of community education campaigns on heat-related illness
- # of community hotlines for extreme heat-related information
- # of extended hours at designated community facilities
- # of funds given families to help offset utility bills
- # of outdoor workers and other at-risk populations
- # of promotions of urban vegetation
- # of public facilities that can function as cooling shelters
- # of standardize protocols for high-risk weather
- # of utility shutoffs during extreme heat conditions
- Fire & Rescue
- # of annual fire inspections
- # of certified firefighters
- # of community fire alarm systems in place
- # of controlled burns done per year
- # of emergency preparedness audiences reached
- # of fire hydrant meter backflow preventers
- # of firefighters receiving “live fire training”
- # of installed water booster near the water tower
- # of primary fires and related fatalities
- # of residential fires per 100,000 persons
- # of secondary water supply systems
- % of fires confined to room of origin
- % of incidents where travel time is 4 minutes or less
- Average time to respond to emergency
- Fire death rate per 100,000 population
- Fire Safety Inspections
- # of boiler and pressure vessel inspections conducted
- # of elevator and escalator inspections conducted
- # of investigations of fire-resistant materials for buildings
- % of electrical installations inspected
- % of electrical licenses issued within 10 working days
- % of health care facility inspection reports
- % of plan reviews completed within 60 calendar days
- % of required school and college fire inspections completed
- Median turnaround time of plans after complete submission
- Flood & Dam Failure
- # of acquire accurate flood plain maps
- # of adopted fee-in-lieu of on-site detention ordinance
- # of amended floodplain regulations
- # of contingency plans for terrorist attacks on local dams
- # of critical facilities elevated or flood-proofed
- # of identified flooding problems within the community
- # of inadequate bridges
- # of programs to clean local streams of debris and waste
- % of inventory done of inadequate bridges
- % of residents who know about flood mitigation alternatives
- % updated hydrology and hydraulics for Dams
- Fugitive Apprehension
- Hailstorm
- Hazardous Materials
- # of community hazardous materials illustrations in schools
- # of community-wide public awareness
- # of designated hazardous materials route through community
- # of developed plans for police and fire department
- # of hazardous materials illustrations through media
- # of hazardous materials illustrations through police
- # of pipeline routes and materials transported in the pipelines
- # of trained dispatchers in the use of response programs
- % of hazardous materials emergency equipments
- Intelligence Information
- # of databases held/managed
- # of individuals enrolled in e-mail notification service
- # of officers completing training school
- # of studies and evaluation projects complete
- % e-authentication across population
- % of accurate submission & identification of fingerprints
- % of population in jurisdictions reporting data
- % of records validated with in three months of initial entry
- % products delivered on or before target date
- % time radio network available for voice communication
- Lightning
- # of burned overhead electric power lines
- # of constructed lightning rods
- # of designated facilities and schools as storm spotting
- # of educated people in the community a
- # of insurance companies offer homes with lightning protection
- # of needed surge protection in existing critical facilities
- # of provided educational demonstrations
- # of provided lightning injury and damage prevention materials
- # of provided surge protection and backup power generators
- # of utilities that provide lightning prevention
- # of warning systems that monitor lightning strikes
- Planning
- % of counties participating in the mutual aid compact
- % of funded public assistance projects
- % of jurisdictions that have mitigation plans
- % of local government that is sustainable for its citizens
- % of local jurisdictions compliant with national incident system
- % of municipalities participating in the mutual aid compact.
- Police
- # of accidents investigated
- # of cases with fingerprint evidence processed
- # of citations issued
- # of felony arrests by patrol
- # of gang family interventions
- # of vehicle stops performed
- # of warrant arrests by patrol
- % of citizens satisfaction with neighborhood policing
- % of conviction of matters listed for trial
- % of guilty pleads before trial
- % of investigations finalized within x days
- % of positive stop and searches
- % of search warrants issued that resulted in arrest
- % of total police personnel on active crime duties
- Police Support
- # of implemented police security policy
- # of issued strategic threats assessment report
- # of trained officers to be crises negotiators
- % compliance with police security policy
- % increase in effectiveness of system utilization
- % increase staff availability to respond to incidents
- % of operational staff with radios
- % of police sites with appropriate access control
- % of system availability (uptime)
- % of user satisfaction
- % satisfaction rate of police support
- Port & Vessel Operations
- Preparedness & Readiness
- # of developed debris management plan
- # of developed emergency response procedures
- # of developed public schools emergency plans
- # of emergency equipments for emergency response teams
- # of enhanced 911 centers
- # of hazard public information and awareness programs
- # of message boards for travelers
- # of supply kit given during severe weather season
- # of weather-warning systems for highway travelers
- % of at-risk and vulnerable populations
- % of installed street addresses on all buildings and curbs
- % of updated GIS to include public utility infrastructure
- Regulate Private Security
- Road Safety
- # of children killed or seriously injured in traffic accidents
- # of commercial vehicle inspections
- # of motorists assisted
- # of pedestrian fatalities per 100K population
- # of people killed on the roads
- # of people seriously injured on the roads
- # of traffic accident investigations opened
- # of traffic violations per capita
- # of vehicles found to exceed the speed limit
- % of alcohol involved crashes with fatality
- % of child safety seat usage
- % of drivers and front seat passengers using seat belts
- Tornado & High Wind
- Training & Education
- # of public school classes receiving instruction
- # of students attending CPR courses
- # of training hours
- % increase of staff satisfaction in training
- % increase the average training days / per staff
- % of departmental policies reviewed
- % of employees assessed as fully qualified
- % of student registrations fulfilled to provide training
- % the rate of staff satisfaction with training
- Mean rating of courses by course participants
- Total # of certifications issued
- Weapon Permit
- # of compliance inspections performed
- # of concealed weapon/firearm licenses issued
- # of days required to process a weapon permits
- # of days required to process nonresident weapon permits
- # of investigations performed
- # of responses to inquiries
- # of weapon/firearm licensees with prior criminal histories
- % of concealed weapon/firearm licenses issued within 90-day
- % of inquiries responded to within 2 business days
- % of license revocations initiated within 20 days
- Winter Storm
- # of contingency plans for responding to power outage
- # of critical structural "snow load" on flat-roofed facilities
- # of provided public awareness campaigns on ice damage
- # of provided trimming of trees to reduce power outages
- % of educated public on the dangers of carbon monoxide
- % of upgraded equipment for combating ice storm
- Social Development
- Children & Youth
- # of child and youth development workers trained
- # of children’s centers
- # of placements of looked after children
- # of reported child abuse cases / year
- # of young inventors supported
- # of youths receiving training in small scale business
- % of breastfeeding at 6 – 8 weeks from birth
- % of children cared only by their parents
- % of children in poverty
- % of children who have experienced bullying
- % of children with at least one hour of care
- % of schools providing access to extended services
- % under 18 conception rate
- Average # of weekly hours of formal care
- Rate of permanent exclusions from school
- Family Lifestyle
- # of divorced persons
- # of local interest sites cultural family heritage
- # of new senior citizen community centers
- # of single parents
- % of adults with above average incomes
- % of divorce cases
- % of divorced persons
- % of household lack of a telephone
- % of household with leaking roof
- % of parents with post-secondary education
- % of single parents
- % unable to face unexpected financial expenses
- Average # of rooms per person
- Average hours/day mother spends with her kids
- Households Expenditure
- Average consumption expenditure of private households
- Average housing cost
- Mean consumption expenditure by age
- Mean consumption expenditure by degree of urbanization
- Mean consumption expenditure by employment status
- Mean consumption expenditure by income quintile
- Mean consumption expenditure by type of household
- Mean consumption expenditure of private households
- Housing
- # of assist low income home buyers
- # of first home buyers
- # of mortgages purchased
- # of multifamily units developed or preserved
- # of new low income housing units per year
- # of new shelter beds funded
- # of transitional housing units
- # of units designated for persons with HIV/AIDS
- Average apartment price (per square meter per year)
- Average apartment rent (per square meter per year)
- Total amount of housing trust fund
- International Migration
- Migration & Employment
- Employment rates of foreign-born population: high education
- Employment rates of foreign-born population: intermediate
- Employment rates of foreign-born population: low education
- Employment rates of native-born population: high education
- Employment rates of native-born population: intermediate
- Employment rates of native-born population: low education
- Unemployment rate of native-born men
- Unemployment rate of the foreign-born men
- Unemployment rate of the foreign-born women
- Unemployment rate of the native-born women
- Non-Profit Organizations
- # of nonprofit arts and cultural organizations
- # of recognized neighborhood associations
- # of registered non profit organizations
- % attendance at community and sporting events
- % citizen perception community ratings
- % of community support for nonprofit organizations
- Non-profit organizations revenues
- Resident volunteer rate
- Total donations to community organizations
- Population Growth
- # of home based medical services
- % distribution of the population into rural regions
- % distribution of the population into small regions
- % distribution of the population into urban regions
- Index of geographic concentration of population
- Population growth rates
- Regions with the highest population density in the country
- Total fertility rates
- Poverty & Inequality
- % difference of poverty rate
- % employment of disabled persons
- % of adults with below average incomes
- % of inequality reduction
- % of residents living in poverty
- % people at persistent risk of poverty
- At risk of poverty rate after social transfers
- At risk of poverty rate of elderly people
- Average of household disposable income
- Children in poverty where no parent is working
- Income inequality: Gini coefficient
- Median earnings for full-time employed individuals
- Poverty rate of children
- Social Inclusion indicators
- Recreation Services
- # of girls up to age 18 who participate in sports activity
- # of visits to recreation services programs
- # of women who enroll in fitness facilities
- % of clients who actually went to sports community clinics
- % of community services rating programs as good or above
- % of cost recovery for merit programs
- % of households that have visited a park in the last year
- % of youth and their parents rating programs as good or above
- % of youth who actually went to one sports community clinics
- Cost per youth service visit
- Senior Citizens
- # of home-based medical sponsored services
- % of 65+ year-olds in the total population
- % of elderly population by country
- % of residents caring for elderly relative
- % of senior citizens below the poverty level
- At-risk-of-poverty rate for pensioners
- At-risk-of-poverty rate of older people
- Ratio of population aged 65 and over to the total population
- Relative median income ratio (65+)
- Social exclusion rate
- Social Protection
- # of citizens on cash transfer schemes
- # of citizens receiving fertilizer and seed
- # of informal sector workers on social security scheme
- # of street children reintegrated with families and communities
- % of cases of sexual and gender based violence
- Total expenditure on care for elderly
- Total expenditure on pensions
- Total expenditure on social benefits
- Total expenditure on social protection
- Total social protection expenditure
- Total social protection receipts
- Strong Community
- # of participations in regular volunteering
- # of sponsored university students
- # of use of public libraries
- # of visits to museums and galleries
- % citizens engagement in the arts
- % of adult participation in sport and active recreation
- % of civic participation in the local area
- % of volunteer retention
- % overall/general satisfaction with local area
- Gini index
- Women Capabilities
- # of female students in university as % of total students' #
- # of female workforce
- # of newly established SME projects run by women
- # of sectors with gender disaggregated data bases
- # of women has assisted in participating in relevant activities
- # reached by awareness campaign
- % declarations and conventions domesticated
- % of women with titled land
- % women in decision making positions
- Female work force as % of total workforce
- Youth & Substances Use
- Youth Awareness
- Youth Correction
- # of mentors who stopped working with the program
- # of months of service for all mentors
- # of new parents served
- # of new youth served
- # of program youth exhibiting desired
- # of service hours completed
- # of youth who exited the program
- # of youth who had first meeting
- % of families satisfied with program
- % of program youth exhibiting desired
- % of youth complying with the aftercare plan
- % of youth satisfied with program
- Average tenure length of mentors
- Total # of days from assignment to first meeting
- Youth Education
- # of enrolled students in religious School
- # of enrolled students in School
- # of graduates of vocational training programs
- % achievement of 2 or more A-C grades in Science
- % achievement of 5 or more A-C grades in English and Math
- % of special educational needs achieving 5 A-C
- % of youth who prefer to speak other than national language
- % reduction of children drop out of schools
- Ratio of boys to girls at primary school
- Secondary school persistent absence rate
- Youth Health
- # of medals won in international competitions / year
- % obesity in primary school age children in reception
- % obesity in primary school age children in year 6
- % of people who use tobacco
- % of school healthy lunches
- % of students who report feeling better about themselves
- % of youth who smoke
- % who planned to take steps to improve their health
- Youth delinquency rate
- Youth inactivity rate
- Children & Youth
- Sports
- Football Clubs
- International Sports
- Parks & Recreation
- Professional Athletes
- Sport Participation
- # increase of citizen population participating in sport
- # volunteers supporting the sport
- % increase of elderly adults (over 65) participating in sport
- % increase of family sport participation on a monthly basis
- % increase of female population participating in sport
- % increase of male population participating in sport
- % increase of non-citizen population participating in sports
- % increase of population participating in sport
- % increase of the special needs group participating in sport
- % increase of younger adults (under14) participating in sport
- Sport Teams
- Sports Activities
- Sports Clubs
- # gym capacity
- # of registered sports
- # of registered sports clubs
- # of sport types offered by registered sport clubs
- # of sports represented annual school championships
- # of sports stadium capacity per million population
- # qualified coaches actively providing coaching in the sport
- % accredited clubs within the sport
- % increase in sports volunteers from last year
- % of citizens registered in sports clubs
- Total investment in exercise equipment
- Sports in Schools
- Stock Exchange
- Domestic Debt Market
- Economy Growth
- # of listed domestic companies
- % of stock traded turnover
- Average value traded on stock market / per day
- Increased # of listed securities
- Stock market capitalization (in USD billions)
- Stock market liquidity (%)
- Stock market price index
- Stock traded as % of GDP
- Stock traded turnover ratio
- Total stocks value traded as % of GDP
- Value traded on stock market (USD, Bn)
- Value-traded-ratio divided by stock price volatility
- Equity Market
- Institutional Participation
- Internal Process
- Investment Products
- Market Intermediation
- # of brokers operating as market makers
- # of brokers providing the service of portfolio management
- # of institutions/brokers providing the service of research
- # of stock traded per year
- % change in market index, trend over time
- % of clearing segmentation project completion
- Average # of stock traded per day
- Regulations
- # of rules on Foreign Direct Investment FDI
- % compliance with IOSCO principles (Rank)
- % compliance with World Federation of exchanges (WFE)
- % of Business impact of rules on Foreign Direct Investment
- % of execution of rules and regulations initiatives
- % of execution of the regulatory framework initiatives
- % of prevalence of foreign ownership
- % of property rights including financial assets
- Corporate governance compliance Index
- ETFs trading value as % of total cash equity market
- Trading value of institutional investors in stock exchange (%)
- Social Responsibly
- Telecommunication
- Information Services
- Network Management
- Public Television
- # of cumulative kids ages 2 to 11 using public television
- # of individuals and families who support public television
- # of K-12 and adult literacy hours broadcast in a given year
- # of subscribers accessing daily, weekly weather forecasts
- # of total contacts with businesses
- # of total local production hours
- # of unique viewers that use broadcast services a week
- # of viewer awareness and engagement initiatives conducted
- % of time transmitters are on-air
- Cumulative # of teachers and students who use public TV
- Telecom Services
- # of international calls
- # of media firms per 100,000 people
- # of mobiles per 1,000 people
- # of operators and service providers
- # of radio stations per 100,000 people
- # of SMS (Short message service)
- # of telephone lines per 1,000 people
- # of TV stations per 100,000 people
- # of wireless PCs per 1,000 people
- % e-Commerce via Internet
- % increase access to ICT services
- % invoices issued by the 15th of each month
- Average prices of telecommunication
- Average revenue per user (ARPU)
- Average usage per telecom user (AUPU)
- Broadband penetration rate
- Tourism
- Economic Benefits
- % increase contribution to Employment (%)
- % increase contribution to GDP
- % increase in investment by tourism industry
- % of increased restaurant revenues
- % tourists entered through airports
- % visitors growth rate
- Leisure tourist # per year
- Total expenditure on tourism trips
- Tourism receipts (as a % of GDP)
- Tourist average total spending
- Tourist expenditure - package travel
- Tourist expenditure - total
- Industry Stakeholders
- # of bed places in hotels and similar establishments
- # of bed-places in hotels and similar establishments
- # of bulletin and year book published
- # of establishments, bedrooms and bed places - national
- # of hotels and similar establishments
- # of research topics and viewpoints issued
- % of issues resolved satisfactorily
- Gross utilization of bed places
- Increased occupancy % in hotels
- Monthly use of bed places
- Net utilization of bed places
- Marketing & Promotions
- # of exhibitions attended
- # of international attractions
- # of international promotion offices
- # of MICE bids won
- # of MICE events
- # of national promotion offices
- # of new offices/representation opened
- # of tourists coming from promotion office countries
- # of visitors coming from promoted areas
- # of websites including tourism knowledge sharing
- Total # of tourists who came back again
- UNWTO tourism confidence index
- Regulations & Enforcement
- # classification regulations set for new activities
- # licensing regulations set for new activities/businesses
- # of guest complaints handled
- # of renewal licensing activity available online
- % compliance level with classification standards
- % compliance level with licensing standards
- % compliance with agreed engagement plans
- % of audit risk points reduced
- % of classified businesses inspected
- % of guest complaints handled
- % of licensed businesses inspected
- % reduction of prior year’s audit risk points
- Tourism Jobs
- # of employed persons by full-time / part-time activity
- # of employment in the tourism sector
- # of new enrollments in tourism related programs
- # of total tourism sector workforce
- % contribution to employment
- % increase enrollment levels in tourism college programs
- % increase in employment by tourism industry
- % of total tourism sector workforce
- % tourism employment
- Tourism Products
- # of major attractions
- # of monthly newsletter
- # of new leisure attractions
- # of new leisure attractions developed
- # of new major events and world class events launched
- # of new rooms supplied
- # of presence of major car rental companies
- % of concept studies implemented by private sector
- % of ideas implemented by private sector
- Average # of rooms utilization per year
- Tourist Visits
- # of arrivals in hotels and similar establishments
- # of arrivals of residents and non-residents
- # of nights spent by residents and non-residents
- # of nights spent in hotels and similar establishments
- # of theater days booked
- # of tourism nights broken by month of departure
- # of tourism nights broken geographical breakdown
- # of tourism trips
- # of tourist arrivals
- # of trips broken geographical breakdown
- Average day stay
- Business tourist arrivals per year
- Travel Destinations
- # of attended major tourism fairs
- # of attracted tourists from new markets
- # of extension of business trips recommended
- # of flights from target markets
- # of international MICE Events
- % of destinations with at least 1 daily flight
- % of target market with at least 1 daily flight
- % of visitors not meeting visa requirement
- MICE events # of meetings
- Ranking of country as a niche tourist destination
- Tourist/ visitor arrivals (in thousands)
- Visitor Experience
- # of annual visitor survey conducted
- # of national feedback surveys
- # of repeated visitors
- # of visitor information centers opened and operated
- % completion of the central complaints database
- % of tourist satisfaction
- % of visitor satisfaction with airport services
- % positive attitude of population toward foreign visitors
- Visitor satisfaction ratings
- Economic Benefits
- Transportation
- Air Mail & Goods
- Total air transport of freight at regional level
- Total freight and mail air transport by country
- Total freight and mail air transport by main airports
- Total freight and mail air transport by reporting country
- Total international freight and mail air transport by country
- Total national freight and mail air transport by country
- Total national freight and mail air transport by main airports
- Air Passengers
- # of air passenger transport by main airports
- # of air passenger transport by reporting country
- # of airline fleet capacity (passenger #s)
- # of business flights
- # of passengers moved on flights - domestic
- # of passengers moved on flights - international
- # of tourists and visitors in thousands of airport arrivals
- # of visitors per annum
- Total # of national air passenger transport by country
- Total air transport of goods
- Total air transport of passengers
- Total international air passenger transport by country
- Airport Equipment
- Airport Infrastructure
- Airports
- # of airline cargo capacity (tones)
- # of airports per million population (air capacity indicator)
- # of aviation cargo tons originated and arrived
- # of employment in main airports
- % annual increase in connections
- % of aircraft running on time
- % of airline cancelled/late
- % runway capacity versus aircraft usage
- Airline ranking
- Cargo growth rates
- Total # of carriers at airport
- Total # of routes served at airport
- Total value of cargo shipped
- Marine
- # of bulk flows at sea port in millions of tons
- # of cargo processed per hour
- # of days for vessel turnaround
- # of employment by enterprises
- # of employment in inland waterways transport enterprises
- # of incidents on the water
- # of inland waterway transport enterprises
- # of ridership transit passengers
- # of tonnage/TEUs handled in port
- # of tons of waterway freight originated and arrived
- # of vessels in enterprises
- % completion of maritime sector strategic plan
- % completion of pre-engineering studies
- Average vessel turn around times
- Total of sea transport of goods
- Marine Equipment
- # of inland waterways transport equipment
- # of pushed vessels
- # of self-propelled dumb vessels
- # of self-propelled vessels
- Ship turnaround time at berth and total time
- Total carrying capacity of vessels
- Total load capacity of pushed vessels
- Total load capacity of self-propelled dumb vessels
- Total load capacity of self-propelled vessels
- Total power of self-propelled vessels
- Total power of tugs and pushers
- Marine Goods
- # of break bulk cargo
- # of bulk cargo
- # of containers handled
- # of containers packed/unpacked per employee
- # of gross tonnage of vessels in the main ports
- Gross tonnage of vessels
- Gross weight of goods handled in all ports
- Total # of container transported
- Total # of vessel traffic (trips)
- Total goods gross weight
- Total goods handled in main ports
- Total goods in short sea shipping
- Total goods transport by inland waterways
- Total transport of dangerous goods
- Total volume (in TEUs) of containers handled
- Transport by nationality of vessel
- Volume (in TEU's) of containers transported to/from main ports
- Marine Passengers
- Planning & Integration
- # of miles of trails for public use
- # of network congestion points
- % completion of city transportation mater plan
- % mode split between bus and train
- % mode split between taxi and bus
- % of car share of inland passenger transport
- % of network density (Roads)
- % of quality of air in peak transportation points
- % of road share of inland freight transport
- % reduction congestion delays for forecast traffic
- Ratio of car parking supply / demand
- Total # of commercial vehicles in country
- Total # of passenger cars in country
- Total congestion cost per year
- Transport services % of commercial services export
- Public Transport
- # bus seats km per day (Bus capacity)
- # of public transport kms travelled per capita
- # of public transport vehicle travelled per capita
- # of taxis in peak time
- # of taxis vehicles per 1000 population
- % availability of taxi services
- % increase the modal share of the bus sector
- % of public transport vehicles running on time
- % of special needs populations are actually served
- % overall customer satisfaction level
- % scheduled bus service actually run
- Average fare revenue per day
- Average operating costs per day
- Average passenger expenditure for public transport
- Average time spent commuting in peak time
- Bus services running on time
- Railway Enterprises
- Railway Equipment
- Railway Goods
- Annual national and international railway goods transport
- Annual railway transit transport
- Annual railway transport of dangerous goods
- Annual railway transport of goods in intermodal transport units
- Annual railway transport using container and road/rail
- Total goods transported
- Total international annual railway transport
- Total national annual railway transport
- Total volume of goods transport by rail
- Railway Infrastructure
- Railway Passengers
- # of international railway passenger transport
- # of passengers transported on railways / per day
- # of rail passengers
- # of total passengers carried (million passenger-km)
- Accompanied passenger car railway transport
- Annual national and international railway passenger transport
- Cost of producing a passenger kilometer
- Total rail transport of passengers
- Railways
- # of rail journeys
- # of rail journeys distance
- # of tons of rail freight originated and arrived
- # of total trains (engine)
- # of trains cancelled/late compared to total service
- # of trains running on time as a % of total trains
- % completion of rail transit system plan
- % increase in passenger fares over ten years
- % of railroads density of the network
- % of railroads km in cities
- % on time running
- Customer satisfaction index
- Customer satisfaction rating
- Length of network (in km)
- Total passengers transported/total passenger kilometers
- Volume of cargo transported on railways
- Road Asphalt Repair
- # of asphalt repairs completed
- # of asphalt repairs per 100 lane miles of streets
- # of square feet milled
- Average cost per asphalt repair
- Average cost per cubic yard of concrete used
- Average cost per ton of asphalt used
- Average cost per ton of rock used
- Square feet of repairs made
- Square yards of repair/DLH
- Total contract costs for asphalt repair
- Total cost/ton of asphalt used
- Total direct labor hours/ton of asphalt used
- Road Development
- # of kilometers of roads rehabilitated - paved Roads
- % completion of annual maintenance plan
- % main road centerline-km constructed
- % main road network plan completed
- % network with improved pavement marking
- % pavement markings with acceptable reflectivity
- % priority main road projects developed
- % projects completed (construction contracts awarded)
- % signs improved
- % signs with acceptable reflectivity
- Average network speed during peak periods
- Total investment expenditure
- Total length of side-roads
- Total maintenance expenditure
- Road Driver Services
- # of background investigations completed
- # of driver improvement interviews conducted
- # of driver's license fraud and internal affairs cases investigated
- # of drivers placed out-of-service
- # of makeup alcohol drug awareness program courses
- # of programs audited per year
- % of customers initially served within 30 minutes
- Average % of calls answered within three minutes
- Road Equipment
- # of motor coaches, buses and trolley buses
- # of new registrations of motor coaches and buses
- # of new registrations of passenger cars
- # of new registrations of road tractors, semi-trailers and trailers
- # of vehicles on the road at peak time
- Total load capacity of semi-trailers
- Total load capacity of trailers
- Total lorries load capacity (1000t)
- Road Goods
- Annual cross-trade road freight transport
- Annual road freight transport
- Annual road freight transport by type of cargo
- Annual road freight transport by type of operation
- Annual road freight transport of dangerous goods
- International annual road freight transport of goods loaded
- National annual road freight transport
- National road freight transport
- Quarterly cross-trade road freight transported
- Road sabotage by hauliers
- Total road freight transport
- Road Investigation
- # of commercial vehicle safety inspections
- # of commercial vehicles inspected
- # of fraud investigations conducted
- # of fraudulent document detection training seminars provided
- # of motor carrier safety and hazardous materials regulation
- # of new entrant carrier reviews performed
- % of light fleet into service within time standard
- % of protected highway from damage from overloaded trucks
- Annual % of officers’ crash reports submitted electronically
- Road Public Work
- # of curb ramps constructed
- % of paved lane miles assessed as satisfactory
- % of street with good condition (in km)
- % of the existing roads maintained to meet current needs
- Average pavement rating for residential streets
- Citizen satisfaction % with pedestrian accessibility
- Citizen satisfaction % with road conditions
- Road Safety
- # of accident countermeasures at high-accident locations
- # of accidents /incidents at black spots
- # of initiatives for safety improvement program for buses
- # of road accidents per year
- # of road fatalities per million inhabitants
- # of serious injury on the road per 100,000 population
- % of qualified roads as per safety standards
- % updated road safety transport regulations
- Rate of adherence to road safety
- Rate of adherence to road safety specifications
- Ratio of indirect spending on safety activities
- Road Sweeping
- # of cubic yards collected per 1000 km of streets
- # of equipment hours by type of equipment
- # of lane miles of streets swept per month - total streets
- # of street sweeping complaints
- % customer satisfaction rating for clean streets
- % of customers who rate street sweeping as good
- % of residential streets rated as clean
- % of routes completed on schedule
- % of street miles meeting cleaning schedule
- Average # of miles of streets swept
- Average cost per mile of street cleaned
- Total direct costs for street sweeping expenses
- Roads
- # of car parking spaces per 1000 cars
- % of road roughness
- % of roads exceeding roughness standards
- % reduction in transfer time
- Average # and length of trip per person per day
- Average # of days taken to issue access permits
- Average automobile vehicle miles of travel
- Average pavement condition index
- Average speed on highway in km/hr
- Average time spent commuting per day per person
- Length of roads network (in km)
- Length of roads per 1000 population
- Mean travel time to work in minutes
- Road congestion rate
- Total cost per kilometer to preserve roads
- Safety & Environment
- # of bus safety incidents
- # of metric tons of carbon dioxide
- # of railway victims by type of injury
- % aircraft emissions above standard
- % completion of EHSMS system
- % of Carbone dioxide emissions
- % of methane emissions (kt of CO2 equivalent)
- % safety and security standards reported on-time
- Total CO2 produced
- Total emissions from the public transport
- Transportation Improvement
- # of miles of bike lanes, routes, and trails
- # of neighborhood traffic calming requests received
- # of transportation projects completed
- # of transportation projects under construction
- # of transportation projects under design
- % contribution of the transport sector to employment
- % contribution of the transport sector to GDP
- % of areas achieving concurrency
- % of trips undertaken by various modes of transport
- Design cost at bid award as a % of contract cost
- Air Mail & Goods
- Urban Planning
- Housing
- # of housing units / quarters developed
- # of housing units / quarters rehabilitated
- # of low cost housing units constructed
- # of medium cost housing units constructed
- # of new subdivisions approved
- # of vacant sites 1 acre or larger
- % approved subdivisions by location
- % of building permits by location
- % of population in unplanned urban settlements
- Value of rents accruing to the local authorities from leasing
- Neighborhood Zoning
- Regulations & Standards
- Sustainable Communities
- # of open space and trails
- # of parks and recreation facilities
- # of retail outlets/mm of habitants
- # of total parks and open space
- % of green buildings to total new buildings
- % of land use allocation
- % open space acres
- % proximity of parks to residences
- % proximity of trails to residences
- % residential density by community planning area
- % suitability of housing buildings
- Residential street average pavement rating
- United Development
- # of applied transportation demand management measures
- # of consolidated master schedules published in the quarter
- # of master plans reviewed
- # urban plans completed
- % cities plans completed
- % of developer confidence in the real estate market
- % of development projects inconsistent with urban plan
- % of developments monitored per quarter
- % of land used for planning and zoning
- % of special project teams established within 4-weeks
- % of urban plans completed
- Watershed Protection
- Housing
- Water & Electricity
- Alternative Energy
- # of participants supporting nuclear power activities
- % of commercial energy consumed for each dollar of GDP
- % of electricity generated from renewable energy sources
- % of use of the nuclear reactor
- Governmental expenditure on renewable energy sources
- Ratio of renewable energy consumption to total consumption
- Total electricity generated from renewable sources
- Electricity Consumption
- Electricity Cost
- % electricity fee increase
- Annual residential electric service costs
- Average price of electricity versus international average
- Citizen satisfaction with the amount pay for electricity
- Electricity cost for industrial clients (USD per kWh)
- Electricity price for large industrial consumers
- Electricity prices by type of user
- Total electricity cost for industrial clients
- Electricity Supply
- # of incidents of interruptions in power provision
- % increase in future energy supply
- % of future energy supply adequately ensured
- % of population with access to electricity
- Demand per capita per year
- Electricity consumption Bn kWh/annum
- Electricity consumption per capita (kWh)
- Electricity production Bn kWh/annum
- Supply vs. demand (Power) (unit: MW)
- Total electricity generation by type
- Total imports of electricity
- Total supply of electricity
- Regulation & Compliance
- # of accidents per year reported by electric and gas utilities
- # of cases filed
- # of surveys and reports issued
- % of errata orders issued
- % of orders issued on or before statutory deadline
- % of peak alert days where load is met
- % of petitions for approval of new construction processed
- % of scheduled inspections of utility facilities completed
- Service Improvement
- # for service irregularities
- # of drinking water quality monitoring systems
- # of unsuccessful samples
- % of compliance with standards
- % of electricity operational efficiency
- % quality of water served
- % transmission system availability
- % water distribution system availability
- Investment in millions of annual capital investment
- Water Cost
- % of effectiveness of project spending
- % of revenue collection efficiency
- % tariff and water fee increase
- Average creditor days
- Average debtor days
- Average monthly water bills single family residential
- Average price of water versus international average
- Cost of regulatory service standards
- Cost per property for water
- Remuneration and employment costs
- Total capital expenditure
- Total cost of customer service
- Total operating expenditure
- Water Management
- # supplied water volume per person
- # water consumption per capita
- % of adopt water conservation ordinance
- % of improve water pumping energy efficiency
- % of install a central irrigation control system
- % of install high efficiency toilets
- % of install low-flow faucets
- % of install low-flow shower heads
- % of water quality in term of Nitrogen loading
- % Salinity in water
- Amount of suspended solids in the drinking water
- Gallons per day per capita use of ground water
- Total gross water abstractions
- Water consumption per day per capita
- Water Quality
- # of current watershed permits issued
- # of grant dollars per pesticide applicator certification
- # of inspections with an approved pretreatment program
- # of large and medium public water systems inspected
- # of oversight inspections to be conducted
- # of pesticide agencies meeting water quality commitment
- # of watershed
- # water program rebates dispersed
- % completion of salinity mapping and monitoring
- % of all public beaches that are monitored
- % of citizen satisfaction with drinking water quality
- % of citizen satisfaction with water quality
- % of surface water quality in the Collie catchment
- Water Supply
- # of newly installed water points
- # of pipeline maintenance
- # of violations of drinking water standards
- # of water interruptions
- # of water transportation main pipes
- % distribution system water loss
- % full functioning of storage facilities
- % full functioning of treatment plants
- % increase in drinking water sources
- % of population connected to public water supply
- % water transmission system availability
- Overall % water demand reduction
- Supply vs. demand (water) (unit:MGPD)
- Total drinking water served
- Total non-drinking water served
- Total water abstracted for agriculture
- Water Wells
- # of drinking water revolving fund projects that have initiated
- % of community water systems undergone a sanitary survey
- % of identified motor vehicle waste disposal wells
- % of salt solution mining wells maintain mechanical integrity
- % of water systems meets health standards
- % of wells identified in significant violation
- % of wells that maintain mechanical integrity
- % water level changes in monitoring wells
- Alternative Energy
- Wildlife
- Conservation
- Master Plan
- Parks Visitors
- # of accidents which take place within the amenities
- % of net profit margin on the sales of the residential units
- % of occupancy for hotel facilities
- % of residents, visitors and investors with positive perception
- Annual # of visitors to the zoo and the wildlife park
- Average spend per visit in the zoo and wildlife park
- Net cash flow per lettable square meter per annum
- Wildlife Resources
- Agriculture & Food
- International KPI
- [Click Source to Visit Site]
- Agriculture & Food
- FAO - FAOSTAT
- Agricultural production index, 1999-2001=100
- Agricultural production per capita index, 1999-2001=100
- Area of arable and permanent crops, 1000 hectares
- Area, total surface, 1000 hectares
- Food production index, 1999-2001=100
- Food production per capita index, 1999-2001=100
- Forest area, 1000 hectares
- Forested land area as % of land area
- Forestry production: roundwood, million cubic meters
- Land area, 1000 hectares
- Manufacturing production: meat, thousand metric tons
- Nutrition, dietary energy supply, kcal per person per day
- Nutrition, undernourished as % of total population
- Nutrition, undernourished, millions of people
- OECD Statistics
- Agricultural policy indicators
- Agricultural production and land
- Composition of producer support estimate
- General services support estimate by country
- Nutrients (nitrogen and phosphorus balances)
- OECD-FAO agricultural outlook 2009-2018
- Pesticides (use and risks)
- Producer and consumer support estimates
- Producer support estimate and related indicators by country
- Socio economic
- Soil (water and wind erosion)
- Total support estimate by country
- World Bank
- World Resources Institute
- FAO - FAOSTAT
- Children
- Coastal Ecosystems
- World Resources Institute
- Aquaculture production by environment: freshwater
- Aquaculture production by environment: total
- Capture production by area: total
- Fisheries: decked fishery vessels, number
- Fisheries: population within 100 km of coast
- Forest extent: Mangrove forest area
- Marine Jurisdictions: coastline length
- Marine Jurisdictions: territorial sea area
- Nutrition: Fish Protein as a % of total protein supply
- Nutrition: total food supply from fish & fishery products
- Species: fish species, number
- Species: fish species, number threatened
- Trade in fish and fisheries products: exports, quantity
- Trade in fish and fisheries products: imports, quantity
- World Resources Institute
- Culture & Communication
- UNESCO Institute for Stats
- Cinemas, #
- Cinemas, annual attendance, millions
- Cinemas, seats - thousands
- Newspapers and periodicals, # of titles
- Newspapers and periodicals, circulation (thousands)
- Radio receivers (thousands)
- Radio receivers per thousand inhabitants
- Television receivers (thousands)
- Television receivers per thousand inhabitants
- World Bank
- UNESCO Institute for Stats
- Debt
- Economist Intelligence Unit
- Effective interest rate (%)
- Interest arrears owed to private creditors
- Interest on short-term debt
- Interest paid/GDP
- International reserves/total debt
- M & LT foreign debt service
- Medium & long-term debt
- Multilateral M & LT
- Principal arrears owed to private creditors
- Public debt (% of GDP)
- Total debt per head
- Total debt/GDP
- Total foreign debt
- Total principal repayments, due
- OECD Statistics
- Principal Global Indicators
- UNDATA
- World Bank
- Debt service on external debt, total (TDS, current US$)
- Debt service, external long-term interest, US$
- Debt service, external long-term principal, US$
- Debt service, total external long-term, US$
- Debt stocks, total external, US$
- Debt stocks, total long-term external, US$
- External debt stocks (% of GNI)
- External debt stocks, long-term (DOD, current US$)
- External debt stocks, total (DOD, current US$)
- Present value of external debt (current US$)
- Short-term debt (% of total external debt)
- Total debt service (% of GNI)
- World Economic Outlook
- Economist Intelligence Unit
- Development & Aid
- OECD Develop. Assist DB
- Debt relief, net, official development assistance, US$
- Landlocked developing countries, ODA received, US$
- ODA bilateral, % untied
- ODA bilateral, untied, US$
- ODA provided, bilateral, US$
- ODA received, bilateral/multilateral, million US$
- ODA received, per capita, US$
- ODA to basic social services, US$
- ODA to LDCs, net, US$
- ODA, % provided to help build trade capacity
- ODA, net, as % of OECD/DAC donors’ GNI
- ODA, net, US$ million
- Small islands ODA received, US$
- OECD Statistics
- Aggregate aid statistics
- Aid Activities
- Creditor Reporting System
- DAC1 official and private flows
- DAC2a ODA disbursements
- DAC3a ODA commitments
- DAC4 private flows
- DAC5 official bilateral commitments by sector
- DAC7b tying status of bilateral ODA
- HIV_AIDS control by individual CRS aid activity
- ODA by Donor
- ODA by recipient by country
- ODA by recipient by income
- ODA by recipient by Region
- ODA by sector
- UN Dev. Policy & Analysis Div.
- UN HABITAT Millennium Dev.
- UN Oper. Activities for Dev. DB
- World Bank
- OECD Develop. Assist DB
- Economy
- Economist Intelligence Unit
- Average nominal wages (% change pa)
- Budget balance (% of GDP)
- Consumer price index (av)
- Debt interest payments (% of GDP)
- Domestic demand (% of GDP)
- Export deflator (% change; av)
- Fixed investment deflator (% change; av)
- Government consumption (% of GDP)
- Gross fixed investment (% of GDP)
- Import deflator (% change; av)
- Industrial production (% change pa)
- Nominal government consumption (US$)
- Personal disposable income (US$)
- Petroleum reserves (barrels)
- Private consumption (% of GDP)
- Real GDP growth per head (% pa)
- Unit labour costs (% change pa)
- IMF Int'l Financial Statistics
- Discount rate of central bank, % per annum, end of period
- Earnings or wages index, period averages, 2000 = 100
- Exchange rate, national currency per US$, end of period
- Foreign assets, national currency, end of period
- Foreign liabilities in national currency, end of period
- Government finance deficit or surplus, national currency
- Interest rate, SDRs
- Investment abroad, direct, US$
- Money supply, in national currency
- Producer price index, period averages
- Reserves, foreign exchange, $US, end of period
- OECD Statistics
- Annual national accounts
- Annual projections for OECD Countries
- Annual trade and payments Projections
- Composite leading indicators
- Consumer price Index
- Current account % of GDP
- Financial accounts
- GDP, total and expenditure Components
- Hourly earnings in Manufacturing
- Index of industrial production
- International trade in goods
- Main aggregates of general government
- Population and employment by main activity
- Private consumption (volume)
- Producer and other price indices (MEI)
- Principal Global Indicators
- Business confidence
- Central bank assets
- Consumer confidence
- Consumer prices
- Current account
- Effective exchange rates: real
- Exchange rates
- GDP deflator
- Government consumption expenditure
- Gross domestic product (GDP) volume
- Gross fixed capital formation
- Gross official reserves
- International investment position (IIP) - net
- Long-term interest rate
- UNDATA
- World Bank
- GDP (current US$)
- GDP annual rate of growth
- GDP at market prices, current US$
- GDP growth (annual %)
- GDP per capita, current international dollars
- GDP, PPP (current international $)
- GNI per capita, atlas method (current US$)
- Gross capital formation (current US$)
- Inflation, GDP deflator (annual %)
- International official net transfers, US$
- Investment, international portfolio equity, in US$
- Purchasing power parities (PPP) for consumption
- World Economic Outlook
- Economist Intelligence Unit
- Education
- OECD Statistics
- Expenditure by funding source and transaction type
- Expenditure by nature and resource category
- Foreign / international students enrolled
- Graduates by age
- Graduates by field of education
- New entrants by sex and age
- Students aligned to finance and personnel data
- Students enrolled by age
- Students enrolled by type of institution
- Total population by sex and age
- UN Statistics Division (UNSD)
- Adult literacy rate
- Enrolment in primary education
- Enrolment in secondary education
- Enrolment in tertiary education
- Gender parity index for adult literacy rate
- Girls' share of secondary enrolment
- Gross enrolment ratio in primary education
- Literacy rate of 15-24 year-olds
- Net enrolment ratio in primary education
- Net enrolment ratio in secondary education
- Women's share of teachers in pre-primary education
- Women's share of tertiary enrolment
- UNDATA
- % of pupils starting grade 1 who reach grade 5
- Central government expenditure allocated to education
- Net attendance ratio in primary education
- Net attendance ratio in secondary education
- Net attendance ratio of girls to boys in primary education
- Net attendance ratio of girls to boys in secondary education
- Net enrolment ratio of girls to boys in primary education
- Net enrolment ratio of girls to boys in secondary education
- Net enrolment/attendance rate in primary education
- Ratio of adult literacy rate of females to males
- UNESCO Institute for Stats
- Education enrolment at third level by sex and field of study
- Education enrolment by level
- Education enrolment by level, % girls
- Education enrolment ratio, net, primary level, by sex
- Education expenditure of government, total, as % of GNI
- Education, primary completion rate, by sex
- Girls to boys ratio, primary level enrolment
- Girls to boys ratio, secondary level enrolment
- Girls to boys ratio, tertiary level enrolment
- Illiteracy rates by sex, aged 15+, %
- Illiterate population by sex, aged 15+ (thousands)
- Literacy rates, aged 15-24, by sex, %
- World Bank
- Drop-out rate (%), primary
- GPI, gross enrollment ratio in primary
- Net enrollment rate (%), primary level, total
- Out-of-school children, primary, total
- Percentage of repeaters (%), primary
- Primary completion rate, total
- Primary education, teachers (% trained)
- Public education expenditure as % of GDP
- Pupil-teacher ratio, primary
- School enrollment, primary (% gross)
- Secondary education, teachers (% trained)
- World Health Organization
- World Resources Institute
- OECD Statistics
- Energy
- International Energy Agency
- CO2 emissions from fuel combustion
- Emissions per kWh of electricity and heat output
- Extended energy balances
- Liquified natural gas exports
- Natural gas balance
- Oil conversion factors (bbl/t)
- Oil crude supply (1000 tonnes)
- Oil exports (1000 tonnes)
- Oil imports (1000 tonnes)
- Oil product supply and consumption (1000 tonnes)
- Per capita CO2 emissions by sector
- World, coal supply and consumption
- World, electricity/heat supply and consumption
- World, renewables balance (Ktoe)
- World, renewables supply and consumption
- OECD Statistics
- Principal Global Indicators
- World Bank
- World Economic Outlook
- World Resources Institute
- International Energy Agency
- Environment
- OECD Statistics
- Estimates of renewable freshwater resources
- Freshwater abstractions by major use
- Freshwater abstractions by source
- Intensity of use of freshwater resources
- OECD environmental data - inland waters
- Population connected to public waste water treatment plants
- Population connected to sewerage
- Sewage sludge production and disposal
- UN Fram. Conv. Climate Chg.
- Carbon dioxide (CO2) emissions
- Hydrofluorocarbons (HFCs) Emissions, in Gigagrams (Gg)
- Land-use change and forestry, in gigagrams
- Methane (CH4) emissions without land Use
- Nitrous oxide (N2O) Emissions in gigagrams (Gg)
- Perfluorocarbons (PFCs) Emissions, in Gigagrams (Gg)
- Sulphur hexafluoride (SF6) Emissions, in Gigagrams (Gg)
- World Bank
- World Resources Institute
- Biodiversity Overview
- Carbon Dioxide emissions by economic sector
- Carbon Dioxide emissions by source
- Climate and atmosphere overview
- Emissions of common anthropogenic pollutants
- Forestry production and trade
- Forests, grasslands, and drylands
- Freshwater resources
- Groundwater and Desalinization
- Land area classification by ecosystem type
- Land use and human settlements
- Multilateral environmental agreements
- Protected areas
- Water resources and fisheries
- OECD Statistics
- Finance
- OECD Statistics
- Bank profitability statistics
- Exchange rates (USD monthly averages)
- Institutional investors' assets
- Insurance statistics
- Interest rates
- Market share in OECD
- Monetary aggregates
- Ratio of reinsurance accepted
- Relative consumer price indices
- Relative unit labor cost (manufacturing) indices
- Reserve assets
- World Bank
- OECD Statistics
- Globalization
- OECD Statistics
- FDI flows by industry
- FDI flows by partner country
- FDI positions by industry
- FDI positions by partner country
- FDI series of BOP and IIP aggregates
- Foreign direct investment statistics
- Inward activity - Share in national total (manufacturing)
- Inward activity Rev 3 by industrial sector (manufacturing)
- Outward activity - Share in national total (manufacturing)
- Outward activity Rev 3 by industrial sector (manufacturing)
- World Bank
- OECD Statistics
- Health
- OECD Statistics
- Function x financing
- Function x provider
- Funding x financing
- Health care activities
- Health care resources
- Health expenditure
- Health expenditure by financing agent
- Health expenditure by provider
- Health status (Mortality)
- OECD health data 2009 - selected data
- Provider x financing
- Risk factors
- System of health accounts
- Total health expenditure by function
- UN Statistics Division (UNSD)
- UNDATA
- % of 1 year-old children fully immunized
- % of births attended by skilled health personnel
- % of households consuming iodized salt
- % of infants with low birth weight
- % of new borns protected against tetanus
- % of population with access to improved sanitation
- Annual # of under-five deaths
- Central government expenditure allocated to health
- Continued breastfeeding rate
- Contraceptive prevalence rate
- Exclusive breastfeeding rate
- Lifetime risk of maternal death
- Maternal mortality ratio reported
- WHO - Disease Mortality
- Deaths among children under five years of age
- Deaths due to HIV/AIDS
- Healthy life expectancy (HALE) at birth
- Infant mortality rate (per 1000 live births)
- Life expectancy at birth (years)
- Maternal mortality ratio (per 100,000 live births)
- Neonatal mortality rate (per 1000 live births)
- Prevalence of tuberculosis (per 100,000 population)
- Years of life lost to communicable diseases (%)
- Years of life lost to injuries (%)
- Years of life lost to non-communicable diseases (%)
- WHO - Healthcare Inequities
- WHO - Risk Factors
- Children under five years of age overweight for age (%)
- Children under five years of age stunted for age (%)
- Children under five years of age underweight for age (%)
- Newborns with low birth weight (%)
- Per capita recorded alcohol consumption among adults
- Population using solid fuels (%) rural
- Population using solid fuels (%) urban
- Population with access to improved drinking water
- Population with sustainable access to improved sanitation
- Prevalence of adults (>=15 years) who are obese
- Prevalence of current tobacco use among adolescents
- WHO - Service Coverage
- Antenatal care coverage - at least four visits (%)
- Births attended by skilled health personnel (%)
- Births by caesarean section (%)
- Children aged iarrhoea receiving ORT (%)
- Contraceptive prevalence (%)
- Neonates protected at birth against neonatal tetanus (PAB)
- One-year-olds immunized with MCV
- Tuberculosis detection rate under DOTS (%)
- Tuberculosis treatment success under DOTS (%)
- Women who have had mammography (%)
- Women who have had PAP smear (%)
- WHO - Systems Resources
- # of community and traditional health workers
- # of dentistry personnel
- # of environment and public health workers
- # of laboratory health workers
- # of nursing and midwifery personnel
- # of other health service providers
- # of pharmaceutical personnel
- # of physicians
- Hospital beds (per 10 000 population)
- Per capita total expenditure on health (PPP int. $)
- Physicians density (per 10000 population)
- Ratio of nurses and midwives to physicians
- World Bank
- World Resources Institute
- OECD Statistics
- HIV/AIDS Epidemic
- Industry & Services
- Int'l Civil Aviation Org. (ICAO)
- OECD Statistics
- Construction (by size class)
- Electricity, gas & water (by size class)
- Employer enterprise birth and death rates
- Employer enterprise survival rates
- Employment creation and destruction
- Hotels & restaurants (By Size Class)
- Manufacturing (by size class)
- Mining and quarrying (By Size Class)
- Production and sales (MEI)
- STAN bilateral trade
- Transport, storage & communications (by size class)
- Wholesale and retail trade (by size class)
- Principal Global Indicators
- UN Statistics Division (UNSD)
- World Bank
- Domestic credit to private sector (% of GDP)
- Electricity production (kWh)
- Employment in industry (% of total employment)
- Foreign direct investment, net inflows (% of GDP)
- Gross fixed capital formation, private sector (% of GDP)
- Industry, value added (% of GDP)
- Industry, value added (annual % growth)
- Industry, value added (current US$)
- International tourism, number of arrivals
- International tourism, number of departures
- International tourism, receipts (current US$)
- Passenger cars (per 1,000 people)
- Stocks traded, total value (% of GDP)
- Vehicles (per 1,000 people)
- World Tourism Org. (UNWTO)
- Intellectual Property
- Labor
- Int'l Labor Organization (ILO)
- Consumer price index, general, 2000
- Cost of employing labour, or labour cost
- Demand for labour or vacancies
- Extent and characteristics of Labor social security coverage
- Income and expenditures of the households where they live
- Institutional sector (whether corporation, household, public)
- Labor status in employment
- Labor training experience (lifelong learning)
- Unemployment by sex, rates (%)
- Wages in manufacturing
- Women wage employment in non-agricultural sector
- Youth unemployment rate
- OECD Statistics
- Average annual hours actually worked per worker
- Average duration of unemployment
- Average usual weekly hours worked on the main job
- Economic short time workers
- Employment
- Employment protection
- Involuntary part time workers
- Job vacancies
- Labor compensation per unit labor input
- Labor productivity growth
- Productivity levels and GDP per capita
- Total labor cost & real Output
- Unemployment by duration
- Union members and employees
- Principal Global Indicators
- UN Statistics Division (UNSD)
- % employed in agriculture
- % employed in industry
- % employed in services
- % employees
- % working less than 20 hrs/week
- % working more than 40 hrs/week
- Employment-to-population ratio
- Labor force participation rate
- Part-time employment rate
- Share of youth unemployed in total unemployed
- Share of youth unemployed in youth population
- Unemployment rate
- World Bank
- World Economic Outlook
- Int'l Labor Organization (ILO)
- Pensions
- OECD Statistics
- Asset allocation
- Assets by type of financing vehicle
- Autonomous pension funds' assets as a % of GDP
- Benefits paid as a % of GDP
- Contributions as a % of GDP
- DB pension plans’ assets as a % of total assets
- Employees’ contributions as a % of total contributions
- Employers’ contributions as a % of total contributions
- Occupational pension funds’ assets as a % of GDP
- Operating expenses as a % of total assets
- Pensions at a Glance 2009
- Percent change compared to previous year
- Personal pension funds’ assets as a % of GDP
- Public pension reserve funds' assets
- OECD Statistics
- Population & Demography
- Economist Intelligence Unit
- OECD Statistics
- Demographic statistics
- Demographic statistics NOG
- Immigrants by detailed occupation
- Immigrants by duration of stay
- Immigrants by field of study
- Immigrants by labor force status
- Immigrants by occupation
- Immigrants by sector
- Immigrants by sex and age
- International Migration database
- Migration statistics
- Non official grids
- UN Population Division
- % aged 0-14 (%)
- % aged 15-64 (%)
- % aged 60 or over (%)
- % aged 80 or over (%)
- female population (thousands)
- Life expectancy at birth, males (years)
- male population (thousands)
- Median age (years)
- Net migration rate (per 1,000 population)
- Population (thousands)
- Population density (population per sq. km)
- Population growth rate (%)
- Population sex ratio (males per 100 females)
- sex ratio at birth (per 1,000 population)
- Total fertility (children per woman)
- UN Statistics Division (UNSD)
- % contributing family workers
- % divorced/separated in age group
- % of births delivered by caesarean section
- % of women aged 15-19 who have given birth
- % widowed in age group
- Abortion rate
- Contraceptive prevalence rate - any method
- female/male ratio at age x
- Minimum legal age for marriage without consent
- UNDATA
- World Bank
- Age dependency ratio (% of working-age population)
- Fertility rate, total (births per woman)
- Life expectancy at birth, total (years)
- Mortality rate, infant (per 1,000 live births)
- Population density (people per sq. km)
- Population in the largest city (% of urban population)
- Population, female
- Population, female (% of total)
- Population, total
- Urban population
- Urban population (% of total)
- Urban population growth (annual %)
- World Health Organization
- Adolescent fertility rate (%)
- Adult literacy rate (%)
- Population % over 60 (%)
- Population % under 15 (%)
- Population annual growth rate (%)
- Population in urban areas (%)
- Population median age (years)
- Registration coverage of births (%)
- Registration coverage of deaths (%)
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- Income distribution - inequality
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- Internet users
- Internet users per 100 population
- Personal computers
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- Telephone lines and cellular subscribers
- Telephone lines and cellular subscribers per 100 population
- Telephone main lines in use
- Telephone main lines in use per 100 inhabitants
- OECD Statistics
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- UNESCO Institute for Stats
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- Foreign-exchange reserves
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- Import volume of goods (% change pa)
- International bond issues
- International reserves
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- Outward direct investment
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- Stock of outward foreign direct investment
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- IMF Int'l Financial Statistics
- BOP: trade balance, goods and services, US$
- BOP: trade balance, goods, US$
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- Exports unit value index, goods, based on US$, 2000=100
- Exports volume index, goods, 2000 = 100
- Exports, merchandise, f.o.b., national currency
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- Import volume of goods and services
- Imports of goods and services
- Terms of trade of goods
- Terms of trade of goods and services
- Trade volume of goods and services
- World Trade Organization
- Clothing exports of selected economies, 1990-2008
- Clothing imports of selected economies, 1990-2008
- Exports of fuels of selected economies, 1990-2008
- Exports of manufactures of selected economies, 1990-2008
- Imports of food of selected economies, 1990-2008
- Imports of fuels of selected economies, 1990-2008
- Imports of manufactures of selected economies, 1990-2008
- Leading exporters and importers of chemicals, 2008
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Book Description
The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). The 17,000 KPIs are categorized in a logical and alphabetical order. Many organizations are spending a lot of funds on building their strategic planning and performance management capabilities.
One of the current challenges is the difficulty to know what KPIs are used in similar situations. This book main objective is to acquaint the reader with available KPIs measuring performance of a specific industry, sector, international topic, and functional area. The book is divided into three sections: (Download Brochure)
1. Organization Section: 32 Industry | 317 Function | 6600 KPI
2. Government Section: 33 Sector | 444 Function | 8600 KPI
3. International Section: 24 Topic | 33 Source | 1800 KPI
About The Author
Dr. Rachad Baroudi is a leading international consultant in the USA, Canada, & MENA region with 26-years experience in organizational development, strategic planning, & performance management. He started working with the private sector in the USA as a consultant for Small Business and Entrepreneurship Institute and as a chief auditor for Holiday Inn Corporation, followed by aerospace industry, where he worked for Aeroquip Corporation and Array Systems. In Canada, he assisted Honda of Canada Manufacturing for eight years by refining their planning & performance capabilities.
In MENA region, he worked in the organization development field with oil and gas corporations. Later, he moved to central government level where he assisted more than 40 government departments in developing their strategic plans and performance management frameworks. He worked as Strategy Advisory Executive Director with Ernst & Young before he moved full time to manage KPI Mega Library.
He worked on multiple public-sector projects such as Public Social Agenda, 2030 Government ICT Strategy, Performance Management System, Policy Agenda 2030, Government Strategic Reform Framework, and Public Strategy-Budget Alignment.
Book Details
Paperback: 480 pages
Publisher: CreateSpace USA
Publish Date: July 9, 2010
Language: English
ISBN-10: 1451551665
ISBN-13: 978-1451551662
Dimensions: 7.9 x 5.2 x 1.3 inches
Shipping Weight: 1.4 pounds
Contents: 89 Chapters
Main Sellers: Amazon Worldwide & Jarir in GCC
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